BCT Partners

Customer Support

• Deliver remote administrative support for WIPA Project Officers and WIPA awardees, including routine transactions and data entry into SSA internal WIPA data system
• Assist WIPA Project Officers to monitor and assess compliance with performance requirements, review quarterly reports, and notify NTDC CORs and Project Officers of concerns
• Assist with on-site or virtual WIPA awardee reviews as note-taker and collaborative observer, draft site visit reports, and support up to four onsite or virtual program reviews annually
• Support investigations and corrective actions by identifying and investigating performance problems and supporting follow-up actions
• Support SSA in preparing responses to program audits and reviews by coordinating required documentation and ensuring submissions align with NTDC COR guidance
• Perform other reasonable tasks as assigned by management

Monitoring Support Specialist – SSA WIPA Program