BCT Partners

Customer Support

• Provide necessary support to the managing of Head Start and Early Head Start grant programs
• Accurate and timely analysis and review of funding applications according to established Regional Office timeframes and procedures
• Review and analysis of recipient program performance reports, Incident reports and complaints, information, and indicators
• Provision of accurate and timely regulatory and policy guidance to Head Start recipients
• Coordinate and incorporate Regional Management (RPM & SPS), TTA (Training & Technical Assistance), and Grants Specialist staff on all recipient case work
• Conduct monthly calls with recipients and Regional Grants Specialists covering Checkpoint Data, Self-Assessment, Enrollment, Staff Salaries and Retention, Community Assessments, Continuous Improvements, Transitions and other recipient specific topics
• Participate in all required Regional meetings and conferences
• Conduct annual site visits to recipients as part of the five-year monitoring cycle for grant oversight according to Regional Office protocols

Head Start Program Support Specialist