Baystate Health

Call Center Representative

• Responds to physician BMP, Community Providers needs to ensure appropriate and timely access to care for patients.
• Provides prompt responses to requests for appointments and consults via telephone, fax and online portals in a professional, sensitive and courteous manner.
• Engages directly with patients to support timely, appropriate appointment scheduling.
• Responsible for providing accurate information to ensure correct clinic appointment type and duration has been assigned.
• Provides accurate documentation following all established processes and protocols.
• Utilizes Baystate clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices.
• Proficient in the following applications: CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I privileges and 3M as appropriate.
• Demonstrates use of quality/process improvement in daily activities.
• Engaged and Customer Focus.
• Maintain an accuracy rate for call processing for 1 -2 practice locations.
• Achieves both departmental QA, customer service and Productivity standards.
• Able to work effectively in a team environment.
• Positively support and adopt to change and enhancements as needed.
• Types > 40 wpm.
• Able to adapt to fast paced, high energy department.
• Strong oral, written and interpersonal communication skills.
• Maintain strict standard of confidentiality.

Contact Center Representative

Data Analyst

• Collect, abstract, analyze, and accurately code complex clinical data for trauma patients, capturing 88–200 data elements per case from both electronic and paper medical records.
• Apply advanced knowledge of trauma coding standards, including Abbreviated Injury Scale (AIS), ICD-10 coding, trauma scoring methodologies (GCS, ISS, TRISS, POS), and other regulatory requirements.
• Determine case inclusion and ensure compliance with standards established by the American College of Surgeons (ACS), National Trauma Data Bank (NTDB), Trauma Quality Improvement Program (TQIP), and the Massachusetts Department of Public Health (DPH).
• Partner closely with the Trauma Medical Director, Trauma Program Manager, and Performance Improvement team to support trauma quality initiatives, mortality and morbidity reviews, and performance improvement meetings.
• Identify, document, and track clinical complications while ensuring timely performance improvement loop closure.
• Prepare and submit required state and national trauma registry data and maintain ongoing compliance with accreditation and benchmarking requirements.
• Produce routine, ad hoc, and complex reports that support clinical research, operational decision-making, accreditation activities, and quality improvement initiatives.
• Serve as the liaison between the Trauma Program, State Medical Examiner's Office, Health Information Management, Information Technology, and the trauma registry vendor to ensure database integrity and timely issue resolution.
• Participate in trauma rounds, multidisciplinary meetings, educational activities, and ongoing performance improvement initiatives.

Trauma Registrar, Data Analyst

Research Analyst

• Support financial management of sponsored research programs, ensuring accuracy, timeliness, and compliance
• Prepare and analyze general ledger entries, account reconciliations, and budget-to-actual reports
• Assist with award setup in financial systems by coordinating documentation and collaborating with SPA
• Manage invoicing and accounts receivable (A/R) to ensure accurate billing and timely collections
• Develop and format financial reports and dashboards for internal leadership review
• Contribute to bi-monthly deficit reporting and support leadership decision-making
• Process journal entries, budget adjustments, and activity closeouts in alignment with sponsor timelines
• Maintain knowledge of sponsor regulations and institutional policies to minimize compliance risk
• Provide guidance and training to staff on financial reporting and systems

Research Financial Analyst II

Medical Assistant

• Baystate Health, Medical Assistants perform an important role providing care to our patients.
• They take vital signs, perform patient intake and history, clinical orders, procedures, documentation and patient discharge.
• Our supportive work environment allows you to provide optimal patient care.
• Full-time schedules vary from 7:30am - 5:30pm. Most schedules are M-Fri; NO Holidays. Some schedules include evening and/or Sat morning shifts.
• Various opportunities in both primary care and specialty practices are available.

Patient Service Representative

• Performing a variety of different tasks throughout the day
• Greeting patients
• Check in and check out
• Requesting copays
• Verifying insurances
• Answering telephones and faxing medical documents

• Take vital signs
• Perform patient intake and history
• Clinical orders, procedures, documentation and patient discharge
• Provide optimal patient care

Pharmacist

• Demonstrates thorough knowledge and understanding of the duties and responsibilities of the position
• Accurately compounds, pre-packages, and re-packages medications
• Performs aseptic compounding of parenteral admixtures and other sterile dosage forms
• Maintains a working knowledge of the general chemical and physical properties of drugs

Contact Center Representative

Trauma Registrar, Data Analyst

Research Financial Analyst II

Medical Assistant

Patient Service Representative

Medical Assistant

Certified Pharmacy FLEX Tech