Patient Service Representative

Baystate Health

Patient Service Representative at Baystate Health responsible for greeting patients and managing administrative tasks. Involves check-ins, verifying insurance, and answering calls in a healthcare setting.

Posted 7/9/2026full-timeSpringfield • Massachusetts • 🇺🇸 United StatesJunior💰 $18 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical office operations, including patient interaction, insurance verification, and document management. Strong customer service skills and familiarity with medical terminology are essential for effective communication and task execution.

Highest-signal resume keywords

Medical TerminologyCustomer ServiceInterpersonal SkillsMicrosoft Office ProductsMedical Records Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyBillingBasic MathKeyboardingElectronic Medical Records

Soft Skills

Interpersonal SkillsAbility to Work in a Fast-Paced Environment

Tools & Technologies

Microsoft Office ProductsSchedule Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical Office SettingPatient Check-InPatient Check-OutInsurance VerificationCopay Collection

About the role

Key responsibilities & impact

Performing a variety of different tasks throughout the day
Greeting patients
Check in and check out
Requesting copays
Verifying insurances
Answering telephones and faxing medical documents

Requirements

What you’ll need

High School Diploma or GED, required
At least 6 months in a medical office setting, preferred
Great interpersonal skills and able to work in a fast-paced environment a MUST
Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

Benefits

Comp & perks

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!