Baylor Genetics

Content Marketing Manager

• Support clinical support teams by developing, curating, and managing educational and operational content.
• Design and deliver training to clinical teams including genetic counselors, genetic counselor assistants, and support staff.
• Perform quality assessments of training effectiveness and identify opportunities for retraining or workflow improvements.
• Collaborate with quality assurance teams to support audit readiness, documentation updates, and corrective or preventive actions.
• Assist in managing clinical process improvements to enhance efficiency and reduce error rates.

Clinical Content and Training Specialist

Vice President

• Develop and implement comprehensive corporate development strategies that align with the company's vision and objectives
• Identify and evaluate potential strategic partnerships, alliances, and M&A
• Lead the entire strategic partnership, alliances, and M&A process, including sourcing, evaluating, negotiating, and executing acquisition and merger deals
• Conduct thorough market analysis to identify emerging trends, potential partnerships, and investment opportunities
• Oversee due diligence processes for strategic partnerships, alliances, and M&A
• Collaborate with legal, finance, and other departments to negotiate and execute agreements
• Ensure successful integration of acquired companies or partnerships aligning with organizational goals
• Analyze industry trends, identifying growth opportunities and potential risks
• Provide strategic insights to the executive team and board of directors
• Cultivate relationships with key external partners, stakeholders, and industry leaders
• Lead and mentor a team of professionals within the corporate development function, with a strong focus on team development
• Manage projects, ensuring successful execution within established timelines
• Develop and maintain a pipeline of strategic partnerships, alliances, and M&A
• Align cross-functional teams with corporate strategies and objectives
• Represent the organization in external engagements and forums
• Promote a culture of innovation, collaboration, and continuous improvement in corporate development initiatives
• Support the fundraising efforts
• Serve as a trusted advisor to the CEO on strategic matters
• Perform other assigned job-related duties as necessary.

VP Corporate Development

Client Services Representative

• Develop and execute a long-term strategy for the Data Processing function that supports organizational scale, operational efficiency, and quality standards.
• Define the future-state operating model, including automation opportunities, process redesign, and workforce planning.
• Analyze current workflows for inefficiencies, failure points, and manual processes; design and implement scalable solutions.
• Drive adoption of system automation, template standardization, and decision-support tools in partnership with Engineering/Salesforce teams.
• Build and maintain robust quality controls to reduce errors, test setup discrepancies, and downstream operational impacts.
• Lead root-cause investigations and corrective action implementation for recurring data processing issues.
• Serve as the primary escalation point for data processing issues, resolving complex problems with a sense of urgency and professionalism.
• Mentor and coach team members to ensure professional development and alignment with company goals and customer needs.
• Monitor service levels and ensure the team consistently meets or exceeds KPIs including response time, resolution turnaround time (TAT), and client satisfaction.

Senior Data Processing, Client Services

• Develop, maintain, and continuously improve training content within the Learning Management System (LMS), ensuring accuracy, clarity, and alignment with current workflows and systems.
• Create engaging learning materials such as modules, job aids, videos, SOP-style guides, assessments, and onboarding resources.
• Establish and manage a structured content library to support scalability and ease of use across the Client Services organization.
• Build structured learning paths tailored to different roles (e.g., phone support, case resolution, order clarification, etc.).
• Partner closely with subject matter experts in Client Services, Quality, Operations, Lab, and Engineering to gather accurate information and translate complex technical processes into accessible training content.
• Coordinate with system owners (e.g., Salesforce, portals, lab systems) to ensure training materials reflect new features, process updates, and workflow changes.
• Work with the Quality Assurance program to align training standards with QA expectations and common error trends.
• Support and occasionally lead live training sessions, workshops, and onboarding classes when needed.

Content and Training Principal, Client Services

Financial Planning and Analysis

• Lead the development of company-wide financial models and long-term forecasts
• Translate strategic objectives into detailed financial plans aligned with organizational priorities
• Collaborate with executive leadership to assess financial performance, risks, and growth opportunities
• Oversee the annual budgeting process and rolling forecasts
• Ensure alignment between actual results and forecasts, identifying key trends and drivers
• Partner with department heads to develop financially sound operational plans
• Lead revenue and margin analysis to support strategic decision-making
• Drive business performance by analyzing sales trends, pricing strategies, and market dynamics
• Provide financial insights that support resource allocation and investment decisions
• Develop and maintain dashboards, planning and reporting tools for executive and departmental use including Adaptive planning platform
• Provide timely and actionable financial insights to guide company performance
• Build and lead a high-performing FP&A team
• Foster a culture of collaboration, continuous improvement, and accountability

Director, Corporate Financial Planning – Analysis

Customer Support

• Provide support throughout the genetic testing process for clients
• Ensure seamless communication, timely issue resolution between the laboratory, clients, and other involved parties
• Serve as a primary point of contact for clients, including healthcare providers and hospital partners
• Respond to client inquiries via phone and email with clarity, professionalism, and a customer-first mindset
• Investigate and resolve client-reported issues with urgency and accuracy
• Maintain comprehensive knowledge of the company’s genetic testing products and services
• Accurately document all client interactions, testing requests, and case updates within internal systems
• Partner with laboratory teams, commercial staff, and internal departments to facilitate smooth client experiences
• Promptly identify and report customer complaints in accordance with regulatory requirements
• Communicate testing workflows, timelines, and result reporting procedures clearly to clients
• Collect and relay client feedback, identify patterns in service issues, and contribute to continuous improvement efforts

Genetic Testing Customer Support Coordinator

Manager

• Support Head of Investor Relations in building out a best-in-class investor relations program
• Build and maintain relationships with investment community
• Serve as a key resource to internal stakeholders and a strategic contributor to the company's planning and communications functions
• Serve as a key point of contact for Baylor Genetics’ equity and debt investors
• Enhance understanding of the company’s financial results, business growth initiatives and long-term strategy
• Support fundraising efforts
• Collaborate with cross-functional teams to prepare earnings commentary
• Analyze industry/market trends and perform competitor analysis
• Help build and lead a high-performing IR team
• Foster a culture of collaboration, continuous improvement, and accountability

Senior Manager, Investor Relations

• Responsible for creating and maintaining lab costing model(s) and providing financial support to organizational teams
• Actively supports FP&A or other lab team members on projects as needed or requested
• Work as a contributing member of a highly functioning remote FP&A team
• Develops and maintains standards for COGS and various costing templates
• Develops and maintains labor, materials, and overhead cost application rates
• Develops pricing solutions for the company’s practice groups
• Performs detailed financial analysis and creates pricing scenarios
• Develops and documents processes related to pricing and COGS
• Challenges assumptions and seeks/supports cost improvements in lab
• Partners with lab teams to manage costs and review capital proposals
• Recommends changes to processes and policies to reduce costs and maximize profit
• Establishes key performance indicators (KPIs) to measure the success of pricing strategies
• Advises management on appropriate use of cost based financial data modeling
• Participates in product planning and pricing
• Ensures the accuracy of client pricing in the company’s financial system

Manager, Lab Cost and Finance Accounting

• Overseeing the organization’s compliance with the COSO control framework.
• Ensuring robust internal controls over financial reporting.
• Managing control related audits and documentation.
• Developing and maintaining COSO frameworks.
• Collaborating with internal and external auditors.
• Providing strategic guidance to senior leadership on risk management and regulatory compliance.