Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Seasonal Customer Care Associate – Multiple Shifts Available
BaubleBar Inc.
part-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $19 per hour
Job Level
JuniorMid-Level
About the role
- Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple systems
- Resolve customer issues related to orders, returns, shipping, and product detail
- Collaborate with internal teams to ensure customer satisfaction
- Maintain accurate, detailed records of all customer interactions in our CRM
- Follow company procedures and keep communication aligned with our brand voice and values
- Provide a minimum of 20 hours up to 40 hours per week of support after training (initial training ~10 hrs per week)
- Be available during at least one of the following shift windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST, or 6PM-2AM EST
- Weekend and holiday availability required
- Commit to a temporary, remote role lasting 12-18 weeks
- Attend training starting in November
Requirements
- Experience in a customer-facing role (e-commerce or retail preferred)
- Strong computer skills; able to navigate multiple systems and type at least 40 WPM
- Working knowledge of Kustomer (or another CRM) Shopify, or Netsuite is a big plus
- Ability to manage multiple tasks independently and efficiently
- Meet and maintain individual KPIs (response time, resolution count, customer satisfaction, etc.)
- Strong attention to detail, ensuring accurate and thorough record-keeping
- Excellent written and verbal communication skills
- Proficiency with G Suite (Docs, Sheets, etc.)
- Reliable, high-speed internet, a personal computer, and a quiet, distraction-free workspace
- A love for accessories! Everyone at BaubleBar is passionate about our products!
Benefits
- Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceCRMKustomerShopifyNetsuitetyping speed 40 WPMrecord-keepingKPI managemente-commerceretail
Soft skills
attention to detailcommunication skillsindependent task managementcollaborationcustomer satisfaction focustime managementadaptabilityproblem-solvingreliabilitypassion for products
