Provide an exceptional client sales and service experience at branch locations; assist with branch operations and training, mentoring, and coaching team members
Grow and maintain a consumer/business lending pipeline by deepening client and center-of-influence relationships; conduct outbound calls and networking; deliver banking presentations
Consult with clients on bank products and services to attract, expand, and retain client relationships; recognize and facilitate referral opportunities to other business lines
Communicate proactively with current and prospective clients to educate, resolve issues, develop loyalty, and solicit feedback; hold scheduled and walk-in client appointments
Open new accounts, verify and process changes to existing accounts, respond to inquiries, and resolve account problems in compliance with policies and government regulations
Assist in branch lending processes: educate clients on lending options, complete loan applications and documentation, and book loans
Process routine financial transactions including check cashing, withdrawals, deposits, and loan payments; balance cash drawer
Requirements
H.S. Diploma: required (an equivalent combination of education and experience may be considered)
NMLS Registration required
4+ years of banker/client relationship consultant or related sales experience with established goals required
Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems; thorough knowledge of all retail products and services
Functional knowledge of complex accounts (e.g. Trust, Power of Attorney, Guardianship, Court-Blocked)
Ability to analyze client credit data and other related financial information to identify client needs and recommend solutions; functional knowledge of consumer and business lending best practices
Possess effective selling, cross selling and referral skills; demonstrated networking skill and ability to manage branch referrals
Proven client service, interpersonal, and relationship building skills; effective verbal and written communication skills
Strong ability to multi-task and adjust priorities; flexible to react swiftly to client or branch needs
Ability to effectively use computer software including Microsoft Outlook, Word, and related business and communication tools