Telesales Retention Representative
Alignment Health
Mortgage Compliance Analyst
Banner Bank
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Idaho, Oregon, Washington
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Examine, review and process Quality Assurance and Quality Control audits in various stages of the loan process to verify completeness and accuracy of loan documentation and system data
- Participate in HMDA reviews for compliance with regulations
- Ensure that loans conform to Bank, Investor, and Regulatory policies, requirements and expectations
- Support team members by backing-up task assignments and other duties as assigned
- Work closely with all team members as well as other business units and leaders throughout the Mortgage division
- Responsible for the thorough audit, review, and verification of Pre- and Post-Close loan files for closed and cancelled/denied files related to Quality Assurance, Quality Control, First Line of Defense and HMDA to ensure proper documentation, accuracy, and completeness, with an emphasis on attention to detail.
- Responsible for identifying, reporting, and monitoring exceptions found in loan files, as well as, working and coordinating with Mortgage Production and/or Mortgage Operation’s staff for corrections.
- Reviewing and processing cancelled/denied loan files for accurate submissions and preparing files for Quality Assurance review.
- Assist with managing, monitoring and working loan queues, as well as, facilitating reviews with contracted vendors and assisting with projects and/or targeted audit.
- Review and research exceptions and responses for accuracy to requirements and assist in reporting to business units.
- Responsible for complying with policies, procedures, security requirements, and government regulations and ensuring each loan file meets Bank, Investor, and Regulatory requirements.
Requirements
- High School Diploma or equivalent
- 4+ years of related mortgage or Quality Assurance/Quality Control experience required
- 4+ years Mortgage Production/Operations experience preferred. (Experience in banking, financial services, or insurance industry may be considered)
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with advanced skills in formatting, formulas, professional presentations, and document management.
- Skilled in digital collaboration platforms (Teams, SharePoint, Zoom, etc.) and adaptable to quickly learning new technologies and systems.
- Strong critical thinking, analytical, and problem-solving abilities; capable of evaluating information, identifying trends, and developing well-reasoned solutions.
- High attention to detail and accuracy with strong organizational and time management skills; able to prioritize multiple tasks and meet deadlines in fast-paced environments.
- Demonstrated excellence in written and verbal communication, with the ability to clearly and professionally convey information across diverse audiences.
- Knowledge of real estate lending processes, documentation, and loan operations systems (e.g., Encompass); familiarity with related federal and state regulations preferred.
- Effective collaborator and relationship builder; able to work independently and as part of a team with professionalism, adaptability, and accountability.
- Self-motivated, proactive, and eager to learn; open to feedback and committed to continuous growth and development.
