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Compliance

• Examine, review and process Quality Assurance and Quality Control audits in various stages of the loan process to verify completeness and accuracy of loan documentation and system data
• Participate in HMDA reviews for compliance with regulations
• Ensure that loans conform to Bank, Investor, and Regulatory policies, requirements and expectations
• Support team members by backing-up task assignments and other duties as assigned
• Work closely with all team members as well as other business units and leaders throughout the Mortgage division
• Responsible for the thorough audit, review, and verification of Pre- and Post-Close loan files for closed and cancelled/denied files related to Quality Assurance, Quality Control, First Line of Defense and HMDA to ensure proper documentation, accuracy, and completeness, with an emphasis on attention to detail.
• Responsible for identifying, reporting, and monitoring exceptions found in loan files, as well as, working and coordinating with Mortgage Production and/or Mortgage Operation’s staff for corrections.
• Reviewing and processing cancelled/denied loan files for accurate submissions and preparing files for Quality Assurance review.
• Assist with managing, monitoring and working loan queues, as well as, facilitating reviews with contracted vendors and assisting with projects and/or targeted audit.
• Review and research exceptions and responses for accuracy to requirements and assist in reporting to business units.
• Responsible for complying with policies, procedures, security requirements, and government regulations and ensuring each loan file meets Bank, Investor, and Regulatory requirements.

Mortgage Compliance Analyst

Customer Support

• Maintain and enhance client relationships to assist in meeting organizational and operational objectives
• Provide exceptional client service, training, and ongoing support of Treasury Management products and services
• Assist clients with required support materials for their effective use of Treasury Management services
• Administer client service policies and procedures and achieve client service level standards
• Manage client complaint resolution and escalate complex issues in a timely manner
• Comply with policies, procedures, security requirements, and government regulations

Treasury Management Client Support Specialist

Chief Technology Officer

• Support the functions of a high producing Loan Officer by performing clerical duties, including verifying, compiling, and completing mortgage loan application information
• Facilitate and maintain communication between Loan Officer, client, real estate agents, branch staff, insurance agents, closing agents, and outside vendors to ensure timely processing of the loan file.
• Responsible for managing pipeline schedules and deadline times on all loans. Run pipeline and closed loan summary reports.
• Assist in mailings and other marketing projects.
• Responsible for following up on missing or needed items from borrowers. Enter loan applicant data using processing software. Maintain and update client data base information.
• Responsible for pulling credit reports per Loan Officer requests.
• Maintain comprehensive knowledge of loan programs, procedures, lending guidelines and technological resources.
• Perform various administrative duties as assigned.
• Responsible for complying with policies, procedures, security requirements, and government regulations.

Mortgage Loan Officer Assistant

Producer

• Manage the mortgage lending staff in an assigned region for permanent, single family residential loans for sale in the secondary market and retention in the Bank's portfolio.
• Hire and manage staff.
• Ensure loan sales are profitable and have proper documentation to comply with all Seller's Warranties, as well as CRA/HMDA.
• Interact with loan underwriting, review appraisal, and senior department management.

Mortgage Compliance Analyst

Treasury Management Client Support Specialist

Mortgage Loan Officer Assistant

VP, Mortgage Production Manager