Client Services Representative
Cnect
Telesales Retention Representative
Alignment Health
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $44,790 - $67,185 per year
Job Level
Junior
About the role
- Meets and exceeds monthly goal and retention of existing members.
- Handles inside/in-bound telephone inquiries from prospective members, providers, and other community partners seeking information regarding all lines of business
- Directs prospects to the field sales team when needed
- Conducts outbound calls relevant to enrollment/disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries
- Submits daily activity production reports and/or monthly reports as required.
- Ensures that information and assistance provided is within the standards established by all applicable federal /state laws and regulations and Alignment Health Plan’s Compliance Department
- Understands of new updates related to company and/or CMS and marketing guidelines required.
- Participates with competitor analysis (SWOTs) Strength, Weakness, Opportunities and Threats within respective market(s) and/or territories as required by management.
- Supports other projects within the Sales and Marketing Department as directed by the Management Team.
- Other duties may be assigned.
Requirements
- Required: Minimum 1 year customer service experience.
- Preferred: Medicare Health Plan knowledge and/or health insurance background preferred.
- Required: High School Diploma or GED.
- Preferred: Bachelor's degree
- Required: Solid knowledge and understanding of the CMS Marketing Guidelines.
- Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
- Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly
- Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
- Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
- Preferred: Bilingual
- Required: Must have active Health and Life license and maintain life/health insurance license within respective selling states.
