Bank of America

Financial Crime

• Conducting routine to complex investigations including fraud, money laundering, or terrorist financing
• Acting as the liaison to Law Enforcement as required
• Providing coaching and inputs to investigators to improve case quality
• Reviewing and analyzing investigations and submitting Suspicious Activity Reports (SAR) to regulators and/or law enforcement
• Communicating findings to senior stakeholders and assisting in identifying potential operational compliance risks.

Global Financial Crimes Senior Investigator – Brokerage

Security Engineer

• Provide Application Production Support services for various Corporate Security applications
• Closely collaborate with global support teams as well as with development and business partners.
• Ensure risk, financial, and compliance polices and standards relevant to the role are met.
• Manage relationships with senior business and technology partners.
• Sets KPI's for the team to follow.
• Makes decisions about technology that will increase or deliver business values.
• Ability to identify solutions for complex problems in infrastructure and application technologies to improve production stability.
• Extensive experience with providing hands-on production support
• Very good understanding of Incident, Service Request, Problem and Change Management lifecycles
• Ability to lead teams through APSE transformation initiatives such as AI, Erica, Telemetry, SRE
• Hands-on experience on a tool like Cutover is a big plus

Technology Manager – APS Lead, Global Corporate Security Applications

Administrative Assistant

• provide strategic, high-level administrative and operational support to the Executive and team
• support cross-LOB and enterprise work including partnerships with leadership teams, senior stakeholders, and employee networks
• prepare materials and ensure alignment of key deliverables
• enable the Executive to lead effectively, removing friction from day to day operations
• manage calendar of multiple executives proactively
• arrange and handle details related to travel arrangements, expense reports, meetings, and appointments

Administrative Assistant III

Financial Planning and Analysis

• Providing comprehensive advice and customized solutions to clients
• Triaging client leads and making referrals to business partners based on client needs
• Meeting with clients to review financial and investment goals and recommend products
• Applying and expanding knowledge by completing required licenses and trainings
• Potentially responsible for provision of residential mortgage loans, subject to SAFE Act registration

Financial Solutions Advisor

General

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of their financial and life priorities
• Connecting clients to solutions that meet their financial goals

Relationship Banker – Spanish Required

• Manages a portfolio of clients underwriting moderate to high complexity
• Independently works with Relationship Management, and Risk teammates to understand structuring needs and requirements
• Delivers financial modeling, loan structure, industry, economic, and other analyses to team members to support the loan decision-making process
• Completes Credit Approval Memos (CAM) and Modifications to obtain credit approval for complex, custom loan products
• Serve as main point of contact for regional portfolio of credit relationships
• Synthesize appropriate financial information to understand the client’s financial standing

Senior Credit Underwriter – Global Wealth and Investment Management

• engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• accurately and efficiently processing cash transactions for clients as needed
• having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Relationship Banker

Bilingual

• Engaging clients in the lobby to educate and assist with conducting transactions
• Accurately and efficiently processing cash transactions
• Deep conversations with clients to meet their financial goals

Relationship Banker, Bilingual Spanish

Operations

• Maintains and supports the enterprise Messaging and Collaboration infrastructure
• Responsible for Messaging and Collaboration supported applications including Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat)
• Manages integration of email with other systems
• Administers Messaging and Collaboration user accounts
• Assumes leadership role in resolution of complex technical issues
• Consults with application developers on related issues
• Coordinates with application developers and project managers for worldwide enterprise solutions
• Provides technical expertise to internal IT groups
• Protects overall security of messaging environment
• Provides training to users and IT personnel

Technology Operations Specialist

• Developing a book of business in order to meet and exceed established performance hurdles
• Effectively prioritizes sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs
• Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences
• Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance, and personal growth and development according to both a day-to-day and longer-term planning
• Organizing and managing resources (time, people, budget) to run a productive practice
• Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client
• Completing mandated training, assessments, performance goals and continuing education requirements

Financial Advisor

Data Analyst

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met
• Evaluates data to assess potential fraud risk and creating mitigation strategies
• Proposes policy/procedural changes within segmentation structures to produce optimal results
• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
• Leads the coordination of the production of product performance reports and updates for senior management
• Develop and implement comprehensive strategies to identify, prevent, and mitigate deposit fraud activities
• Stay abreast of emerging trends and tactics to ensure the effectiveness of detection strategies
• Leverage data analytics tools and techniques to analyze large datasets, identify patterns, and uncover indicators of deposit fraud activity
• Develop predictive models and scoring mechanisms to prioritize potential cases
• Conduct risk assessments to identify vulnerabilities in the organization’s systems and processes that may be exploited by fraudsters
• Develop mitigation strategies to address these risks
• Collaborate with various departments, including compliance, fraud investigations, and operations, to ensure effective coordination and information sharing
• Prepare regular reports including key performance indicators, trends, and recommendations for improvement

Senior Fraud Analytics and Innovation Analyst – Financial Center Fraud Strategy

Client Services Representative

• Managing the overall relationship with Institutional Retirement clients
• Implementing and administering retirement plans and changes
• Overseeing client satisfaction, retention, and profitability of products
• Assisting Plan Sponsors with inquiries related to individual participant issues
• Helping with system setup and leading event management activities

Client Service Manager

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

• This job is responsible for the initial response to emergencies and critical incidents reported to the 24-hour command center.
• Key responsibilities include providing operational support and coordination between reporting parties and various teammates, law enforcement and vendors within the incident management policy and system framework to ensure seamless communications.
• Job expectations include documentation and resource management to facilitate timely response and resolution, providing administrative and logistical support, and monitoring and managing alarm and video systems.

SOACC Operations Specialist I

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities