Bank of America

Product Designer

• Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives
• Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
• Owning a group of processes in the Single Process Inventory (SPI)
• Addressing root causes of performance, creating action plans to mitigate risks
• Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
• Working with business leaders and subject matter experts, ensuring collaboration and transparency across key partners

Process Design Manager

Bilingual

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Relationship Banker, Bilingual Spanish

Program Manager

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Develops communications, drives coordination and connectivity across the Client Protection team and key stakeholders
• Owns key Business Management functions including routines, stakeholder coordination, and operational readiness, with oversight from leadership
• Manages program coordination, logistics, communications, calendar planning, etc. with a sense of urgency
• Develops program updates for Line of Business (LOB) leadership routines and initiatives
• Oversees lifecycle of internal line of business communications, from strategic content development through delivery, measurement, and optimization to support enterprise priorities and transformation while adhering to enterprise standards.
• Owns and executes Client Protection Internal Selection process, ensuring employees are treated fairly, consistently and adheres to the framework for how Retail Banking selects candidates for positions or opportunities outside of the TA posting process.
• Lead the strategy, engagement, and adoption of digital communication channels for teammates, including digital boards, newsletters, Teams/OneDrive, Flagscape, and other enterprise platforms.
• Oversee the creation and delivery of digital board content across multiple core-site locations, ensuring consistency, relevance, and impact.
• Partner strategically with enterprise teams, Corporate Communications, HR, Academy, Operations, and site leadership to deliver integrated, enterprise-aligned messaging.

Program Manager – Engagement and Internal Communications

Financial Planning and Analysis

• Perform complex analysis of financial models, market data, financial data, and portfolio trends
• Utilize systems like Excel, SAS, SQL, Tableau, etc., to provide analytical support
• Evaluate data to assess potential fraud risk and create mitigation strategies
• Propose policy changes for optimal results
• Recommend data-driven ways to help business achieve outcomes
• Lead production of product performance reports for senior management
• Develop comprehensive strategies to identify and mitigate deposit fraud
• Analyze large datasets to identify patterns and indicators of fraud activity
• Conduct risk assessments to identify vulnerabilities

Senior Fraud Analytics and Innovation Analyst – Financial Center Fraud Strategy

Analyst

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational databases, to provide analytical support on strategies, ensure goals are met
• Evaluates data to assess potential fraud risk and creating mitigation strategies
• Proposes policy/procedural changes within segmentation structures to produce optimal results
• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
• Leads the coordination of the production of product performance reports and updates for senior management
• Responsible for performing more complex analysis and strategy development for multiple money movement products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures
• Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data
• Support biometrics capability enhancements and strategy design
• Build and develop logic for strategy
• Utilizes portfolio trends to propose strategy and policy changes within the segmentation structure to produce optimal results
• Role would also include project scope leadership where candidate would be responsible for providing fraud requirements, testing, and development of strategies
• Excels at risk/reward trade off
• Participates in the rollout of leading-edge machine learning technology

Senior Fraud Analytics and Innovation Analyst – Digital Fraud and Scams

Full-stack Engineer

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops, and maintains automated test suites (integration, regression, performance)

Software Engineer III – AI/ML/GenAI

Manager

• Develop and service client segments and their next generations
• Gather additional assets from existing client base
• Coordinate technological support through the development of portfolio analysis and direct mail campaigns
• Provide technical expertise in certain product areas (e.g. Corporate 401(k), Insurance)
• Manage the team's business plan and practice financials
• Track progress with quantifiable business and activity goals

Wealth Management Specialist – Business Manager

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions.
• Recommends banking and investments strategies that align with client financial goals and needs.
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds.
• Mitigates and controls risk as part of daily activities.
• Identifies and engages potential new clients through referrals or financial center clientele.
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended.

Financial Solutions Advisor

Relationship Banker, Bilingual Mandarin

• Obtain Securities Industry licenses and complete training programs
• Build and manage client relationships while offering financial advice
• Deliver Bank of America’s core banking and investment solutions in financial centers
• Collaborate with core banking and investment partners to connect clients to solutions

• Providing comprehensive advice and customized solutions to clients to help them achieve their financial goals.
• Triaging client leads, making referrals to business partners based on client needs and asset thresholds.
• Meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products.
• Applying and expanding knowledge by completing required licenses and trainings.

• Provide comprehensive advice and customized solutions to clients
• Triaging client leads and making referrals to business partners
• Meeting clients to review financial and investment goals
• Building financial plans and recommending brokerage products

• This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals.
• Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products.
• Job expectations include applying and expanding knowledge by completing required licenses and trainings.

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Relationship Banker

Account Manager

• This job is responsible for providing advice and valuable financial solutions to complex Global Commercial Banking clients and prospects.
• Serves as the primary point of contact or trusted advisor and acquiring, deepening, and maintaining profitable relationships.
• Collaborates with teammates and facilitates client relationships with Product Specialists.
• Has knowledge of the bank's products and services in order to identify cross-selling opportunities and increase overall client satisfaction.
• Manages an extensive portfolio of complex clients and prospects with annual revenues of $50 million to $2 billion.
• Helps companies save, borrow, and invest for their current and future needs.
• Acquires, deepens, and maintains profitable client relationships through sales, prospecting, and enhancing existing relationships.
• Understands and interprets financial and cash flow statements to assess and analyze financial conditions of companies and industry trends.
• Collaborates with domestic and international teammates throughout the bank, including Investment Banking, Foreign Exchange, and Wealth Management.
• Leads and facilitates dialogue with complex clients and prospects regarding topics such as the client and prospect industry, alternative capital structures, and general business issues.
• Coaches and mentors peers, while utilizing leadership skills.
• Adapts to changes in sales practices and broader market and industry conditions as needed.

Process Design Manager

Relationship Banker, Bilingual Spanish

Program Manager – Engagement and Internal Communications

Senior Fraud Analytics and Innovation Analyst – Financial Center Fraud Strategy

Senior Fraud Analytics and Innovation Analyst – Digital Fraud and Scams

Software Engineer III – AI/ML/GenAI

Wealth Management Specialist – Business Manager

Financial Solutions Advisor

Relationship Banker, Bilingual Mandarin

Financial Solutions Advisor

Financial Solutions Advisor

Financial Solutions Advisor

Financial Solutions Advisor

Relationship Banker

Senior Relationship Manager – Global Commercial Banking, Middle Market