Technology Operations Specialist

Bank of America

Maintains and supports enterprise Messaging and Collaboration infrastructure at Bank of America. Responsible for user accounts and integration of communication technologies.

Posted 6/26/2026full-timeJersey City • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $81,200 - $134,300 per yearWebsite

About the role

Key responsibilities & impact

Maintains and supports the enterprise Messaging and Collaboration infrastructure
Responsible for Messaging and Collaboration supported applications including Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat)
Manages integration of email with other systems
Administers Messaging and Collaboration user accounts
Assumes leadership role in resolution of complex technical issues
Consults with application developers on related issues
Coordinates with application developers and project managers for worldwide enterprise solutions
Provides technical expertise to internal IT groups
Protects overall security of messaging environment
Provides training to users and IT personnel

Requirements

What you’ll need

3+ years of experience in a technical operations or enterprise support role
Proficiency with Outlook and M365 messaging technologies
Experience with SharePoint administration
Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
Strong understanding of ITIL frameworks and operational best practices
Demonstrated analytical and problem-solving skills
Effective communication skills for both technical and non-technical audiences
Strong process documentation and technical writing skills
Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
Basic networking and troubleshooting knowledge
Ability to participate in on-call rotation and provide after-hours support as needed

Benefits

Comp & perks

Industry-leading benefits
Access to paid time off
Resources and support to contribute to sustainable growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

OutlookM365 messaging technologiesSharePoint administrationActive DirectoryMicrosoft ExchangeOneDriveMS TeamsSkypeWebExbasic networking

Soft Skills

analytical skillsproblem-solving skillseffective communicationprocess documentationtechnical writingleadershipcollaboration