SOACC Operations Specialist I

Bank of America

Operations Specialist providing operational support for emergency response at Bank of America's command center. Involves coordination with law enforcement and documentation of incidents.

Posted 6/26/2026full-timeKansas City • Kansas, Montana, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This job is responsible for the initial response to emergencies and critical incidents reported to the 24-hour command center.
Key responsibilities include providing operational support and coordination between reporting parties and various teammates, law enforcement and vendors within the incident management policy and system framework to ensure seamless communications.
Job expectations include documentation and resource management to facilitate timely response and resolution, providing administrative and logistical support, and monitoring and managing alarm and video systems.

Requirements

What you’ll need

Knowledge of Security Protocols: Understanding of security protocols and emergency response procedures.
Crisis Management: Experience in handling crisis situations calmly and effectively.
Must be highly organized and can handle several tasks concurrently and prioritize work appropriately.
Ability to work in a team environment is essential.
Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances.
Ability to work flexible shift schedules.
Ability to accurately identify issues, implement effective resolutions and/or make recommendations and appropriately elevate to senior management.
The Operations specialist must be flexible, energetic, and willing to take ownership for work performed and decisions made during the course of duty.
High degree of professionalism with a service-minded attitude
Strong attention to detail
Effective interpersonal, communication and writing skills
Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Typing speed – 45 wpm or better
Ability to execute on approved business strategies with appropriate management support
Must have a valid driver’s license
Must be able work different shifts with 2 rotating days off: 1st Shift: 6:30 AM - 3 PM 2nd Shift: 2:30 PM – 11 PM 3rd Shift: 10:30 PM – 7 AM

Benefits

Comp & perks

affordable, competitive and flexible benefits
physical, emotional, and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

security protocolsemergency response procedurescrisis managementalarm systemsvideo systemsMicrosoft Office Suitetyping speed

Soft Skills

organizational skillsteamworkproblem-solvingflexibilityprofessionalismservice-minded attitudeattention to detailinterpersonal skillscommunication skillswriting skills

Certifications

valid driver's license