Bank of America

Manager

• Responsible for the implementation of the bank's physical security programs, policies, and procedures throughout a market or region
• Key responsibilities include crisis and incident management and documentation
• Conduct routine threat vulnerability assessment surveys
• Contributing to security related projects and managing a guarding force and other security vendor relationships
• Maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives
• Conducting security reviews of banking centers, administrative and operations buildings based on risk assessment factors
• Participating in investigations of physical security incidents and other incidents as directed, providing timely documentation.
• Responding to critical physical events when necessary, supporting incident management activities, managing security programs related to physical security, assessing the threat landscape and mitigating risk.

Protective Services Manager

Client Services Representative

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders
• Understands information associated with the process in accordance with the Process Management – Enterprise Policy.
• Understands applicable laws, rules, regulations, and policies relevant to the process.
• Serves as main point of contact with FLU/CF leaders and stakeholders, managing objectives and expectations and conducting business reviews.
• Understands customers’ needs and expectations; collects customer feedback and responds appropriately.
• Identifies and manages standardized risks inherent in the process or where the process is designed to mitigate risk, ensuring controls are missing or inadequate.
• Identifies controls designed to reduce the inherent risk of process failure and anticipates outcomes; assesses process and control performance, remediates deficiencies in processes or controls, and measures the effectiveness of each control.

Process Design Manager – Client Services

Operations

• Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements
• Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs
• Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk
• Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success
• Manages strategies and controls to address policy, technology, environmental, and operational gaps
• Acts as a subject matter expert for all line of business products to help design procedures, policies, or career progression models that will enhance the associate and client experience
• Leads people that help support cross functional and high impact strategic initiatives, either directly or through dotted line engagement

Portfolio Manager – Wholesale Lockbox, Unclaimed Property Operations

Artificial Intelligence

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners.
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business.
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives.
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes.
• Develops strategic and tactical plans to drive progress towards business goals and objectives.
• Define, develop, and execute enterprise‑level initiatives that advance Client Servicing priorities, with a focus on AI‑enabled efficiency, operational performance, and measurable business outcomes.
• Lead the identification, coordination, and delivery of AI‑driven efficiencies across Client Services, ensuring initiatives are aligned, resourced, and governed effectively.
• Oversee multiple tactical deployments occurring simultaneously (AI, process optimization, workforce planning, etc.), ensuring prioritized sequencing, dependency management, and consistent execution discipline.
• Establish and enforce governance standards specific to AI‑related data usage within Client Services. Ensure controls, data quality, model inputs/outputs, reporting mechanisms, and risk management practices meet enterprise expectations.
• Maintain initiative scorecards, assess risks, track milestones, and drive corrective actions to protect delivery timelines and business outcomes.

Business Strategy & Initiative Manager – AI Horizontal Efficiencies

Financial Planning and Analysis

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Financial Solutions Advisor

Solutions Engineer

• Responsible for defining the engineering approach within an end-to-end technology stack
• Engaging in development and production environments to identify and improve performance/capacity issues
• Creating and ensuring system design technology solutions comply with enterprise standards
• Providing and contributing to improvements in solution design, testing, and delivery practices
• Participates in solution-driven discussions, such as various Communities of Practice (COPs)
• Produces detailed designs of infrastructure and application architecture components
• Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application
• Mentors and guides more junior Engineers

M365 Copilot Solution Engineer

• Develops and executes tactical plans at the business unit level
• Manages the strategic delivery of HR priorities
• Applies operational excellence and inclusion across HR processes
• Partners with business leaders to align programs with culture and conduct principles
• Manages and influences critical workforce activities including headcount reporting and analytics
• Collaborates with business partners to guide employee compensation

Human Resources Manager – Client Services

Customer Support

• Coordinates sales process activities including developing contact strategies, planning for client meetings, creating presentation materials, tracking action plans, and working with solutions partners
• Leverages analytics and sales tools to gather research on industries, clients, and prospects to help client teams build existing and prospective relationships
• Conducts proactive analytic activities, leveraging sales tools and dashboards to assist in enhancing existing relationships, and identifying opportunities for deepening client relationships
• Leads market-level sales analytics to grow revenue, deepen client relationships, and facilitate digital adoption, proactively identifying thought leadership content to support client and prospect relationship building efforts
• Owns, ensures, and manages accuracy of information within the client relationship management system
• Manages risk activities and serves as the point of contact for escalations related to fraud, exception wires, uncollected funds, and timely remediation of overdrafts
• Meets all sales and service needs of existing and potential customers in accordance with bank goals to attain growth, profitability, and customer satisfaction

Commercial Support Specialist – Sales

• Providing comprehensive advice and customized solutions to clients.
• Triaging client leads and making referrals.
• Meeting with clients to review financial goals.
• Building financial plans and recommending products.

• leading the planning, designing, and implementation of complex infrastructure solutions
• providing and communicating technology solutions across audiences
• overseeing projects and activities related to special initiatives or operations
• leading the resolution process for problems
• adhering to defined practices and policies to obtain results
• establishing input/output processes and working parameters for systems

Technology Operations Specialist II

• Providing comprehensive advice and customized solutions to clients
• Triaging client leads
• Making referrals to business partners based on client needs
• Meeting with clients to review financial and investment goals
• Building a financial plan
• Recommending brokerage products
• Applying and expanding knowledge by completing required licenses and trainings

• Providing advice and customized solutions to clients
• Triaging client leads and making referrals
• Meeting with clients to review financial and investment goals
• Building financial plans and recommending brokerage products

Frontend Engineer

• Observe and support application components and related infrastructure, acts as the first point of contact to troubleshot, and responds to alerts regarding potential production issues
• Interpret and monitor dashboards, tools, and reports to proactively identify and address potential issues prior to production impact
• Respond to alerts regarding potential production incidents
• Implement, monitor, and improve DevOps processes, including CI/CD pipelines and streamline software delivery
• Administer Linux servers for hosting applications, ensuring system security, performance, and reliability
• Troubleshoot complex technical challenges, ensuring system stability, performance, and scalability
• Develop dashboards with Grafana to monitor real-time logs, server health check etc.

Data Engineer, Linux

• Building and leading a team to deliver technology products and services that meet business outcomes
• Developing a technology strategy
• Ensuring technology solutions comply with applicable standards
• Promoting design, engineering, and organizational practices
• Advocating and advancing modern, Agile solution delivery practices
• Coaching, mentoring, providing feedback and hands on career development
• Identifying emerging talent, fostering leadership skills, and managing stakeholders
• Facilitating performance and career development of employees/teams through performance reviews, coaching, and creating development plans
• Managing solution delivery and application performance in production

Protective Services Manager

Process Design Manager – Client Services

Portfolio Manager – Wholesale Lockbox, Unclaimed Property Operations

Business Strategy & Initiative Manager – AI Horizontal Efficiencies

Financial Solutions Advisor

M365 Copilot Solution Engineer

Human Resources Manager – Client Services

Commercial Support Specialist – Sales

Financial Solutions Advisor

Financial Solutions Advisor

Technology Operations Specialist II

Financial Solutions Advisor

Financial Solutions Advisor

Data Engineer, Linux

Senior Technology Manager