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Relationship Banker – Spanish Required
Bank of AmericaRelationship Banker engaging clients in transactions through self-service resources. Building relationships and educating clients on banking services at Bank of America.
About the role
Key responsibilities & impact- engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
- accurately and efficiently processing cash transactions for clients as needed
- having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals
- executes the bank's risk culture and strives for operational excellence
- builds relationships with clients to meet financial needs
- follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- grows business knowledge and network by partnering with experts in small business, lending, and investments
- manages financial center traffic, appointments, and outbound calls effectively
- drives the client experience
- manages cash responsibilities
Requirements
What you’ll need- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for new and existing clients based on their needs
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Efficiently manages time and capacity
- Focuses on results while acting in the best interest of the client
- Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
Benefits
Comp & perks- affordable, competitive and flexible benefits
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cash Transaction ProcessingSelf-Service BankingMobile BankingOnline BankingATM Operations
Soft Skills
Relationship BuildingEffective CommunicationProblem-SolvingTime ManagementCollaboration