Bank of America

IT Support

• Audits Lines of Business (LOBs) ranging in scale and scope and produces audit reports in a timely manner that summarize results of an audit to management
• Develops an audit plan, assesses risks, and provides appropriate coverage for current and/or emerging risks
• Leverages a risk mindset to proactively identify risks, analyze themes, and continually evaluate areas of priority against the company’s risk profile and control environment
• Supports Corporate Audit's mission, goals, and strategies, and drives operational effectiveness while demonstrating a strategic mindset and leading and supporting change
• Leads the design and promotes the use of innovative tools and technological elements to drive continuous coverage of company risks
• Maintains business partner relationships for areas assigned and challenges business management to adopt appropriate policies, procedures, and effective controls designed to mitigate risks
• Manages team performance by training, mentoring, defining development plans for team

Senior Audit Manager

Manager

• implementation of the bank's physical security programs, policies, and procedures
• crisis and incident management and documentation
• conducting routine threat vulnerability assessment surveys
• contributing to security related projects
• managing a guarding force and other security vendor relationships
• maintaining quality connections with various business partners throughout the markets
• managing security programs related to physical security, threat management or technical security
• conducting security reviews of banking centers, administrative and operations buildings
• participating in investigations of physical security incidents
• developing cost effective plans to manage access control and security risk

Protective Services Manager

Project Manager

• Support the end to end delivery of high priority, complex Global Markets initiatives
• Work collaboratively with Global Markets Trading Desks, Technology, Operations, Finance, Risk and other departments
• Develop initiative delivery plans and implement solutions
• Chair and/or lead program governance routines to keep senior stakeholders informed of progress, issues, risks, dependencies, and key decisions
• Identify, track and resolve issues, risks and action items related to Global Markets initiatives
• Develop and coordinate key project deliverables, including defining project scope and success metrics

Senior Project Manager, Director

• Support the end to end delivery of high priority, complex Global Markets initiatives
• Engage and partner with initiative stakeholders across Global Markets business leaders
• Coordinate initiative routines to keep stakeholders informed on Global Markets initiatives
• Identify, track and resolve issues, risks and action items related to Global Markets initiatives
• Develop and coordinate key project deliverables, including defining project scope and success metrics
• Manage and execute multiple, competing priorities to meet deadlines while ensuring adherence to enterprise policies and procedures
• Strategize, collaborate and assist Global Markets Trading desk and other business leaders with defining the future book of work

Project Manager, Vice President / Associate

Bilingual

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Relationship Banker, Bilingual Korean

Backend Engineer

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops, and maintains automated test suites (integration, regression, performance)

Software Engineer III – Java

Director

• Responsible for developing and managing reporting, analytics, and data processes that support the successful sunset of the Payments & Invoicing (P&I) platform
• Ensure data integrity, client tracking accuracy, and actionable insights to drive client migration, reduce risk, and enable leadership decision-making
• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities
• May have responsibilities for managing associates.

Digital Director

Full-stack Engineer

• Designing, developing, testing, and supporting high-quality technology solutions
• Serving as a senior technical contributor and may act as a technical lead on complex initiatives
• Ensuring adherence to enterprise architecture standards, security requirements, and engineering best practices
• Working closely with product owners, architects, and cross-functional teams
• Delivering scalable, resilient, and secure applications in a regulated environment
• Mentoring junior engineers
• Defining and leading the engineering approach for complex features to deliver significant business outcomes

Senior Engineer

Product Manager

• maximize the value for one or more products
• working with stakeholders to understand their needs, and with product managers or specialists to ensure they are aligning on priorities
• creating the vision and roadmap for the product
• ensuring delivery of products that meet the expectations of our clients
• defining the vision and roadmap for the product, defining and prioritizing stories in the product backlog
• articulating product vision and roadmap to stakeholders and the development team
• collaborating with stakeholders to understand their needs and problems
• creating and prioritizing work for one team
• creating and prioritizing stories in the product backlog
• refining stories with the team to ensure there are enough ready stories to load the next 1-2 sprints
• reviewing and accepting stories and making on-the-spot decisions on scope and requirements
• working in partnership with the team to ensure optimum value is obtained through technology

Product Owner – Cash and Transportation Services

Operations

• Provides coaching and works individually with frontline associates to build their professional proficiency beyond standard skills acquired in training
• Walks the floor and joins group chats via Skype/Mattermost to assist associates with questions and escalations, as needed
• Supports site and team leaders with operational routines and supports unit business continuity on exception basis
• Works with Initiative & Platform management team on projects including technical solution development, Client Journey/Operational Excellence innovation, and operating model evolution
• Focuses on up-skilling and new initiatives for associates, including coaching, training, and assessing performance
• Monitors performance and behaviors of associates and communicates progress daily with business

Ops Proficiency Coach – Collect & Decision

Financial Planning and Analysis

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Financial Solutions Advisor

• The Supervisory Management position will serve to ensure regulatory compliance and corporate mandates for all administrative, sales, and operational activities performed by Field Financial Services Advisors (FSA), Banking Financial Advisors (BFA), & Corporate Financial Solutions Advisors (CFSA) in the Merrill Edge platform
• A predominate objective of the position is to limit risk and financial exposure to the business unit and the firm
• The SM supports the Firm's business objectives and contributes to the line of business profitability by influencing Advisor business practices in ways that minimize regulatory and financial risk as well as uphold the Firms' reputation
• Coach and drive good behaviors and best practices to operate within the company’s risk controls and promote operational excellence
• Use existing supervisory applications to complete semi-annual audits of each individual FSA/BFA/CFSA location, ensuring compliance with all policies, procedures, settings and circumstances
• Review, respond, and resolve Sales Practice customer complaints received verbally or in writing for Merrill edge
• Assist in arbitration and legal matters
• Perform client contact, as necessary
• Review and maintain all Client, Compliance and Regulatory Incoming and Outgoing Correspondence
• Provide market and non-market action decisions
• Monitor and review large trade and managed account enrollments
• Monitor accounts with large debit balances and short market values over $500,000 and coordinate approval with Credit Administration and clients
• Manage projects / initiatives to improve sales supervision and risk management
• Monitor transactions for adherence to state registration requirements
• Monitor adherence to all established policies and procedures by registered representatives
• Escalate emerging risks within the enterprise risk framework to identify potential business concerns and/or breakdown in controls.

Supervision Manager

Business Intelligence Analyst

• The Senior Reporting Analyst (Sr Business Control Specialist) will be accountable for the design, analysis, execution, and overall management of a reporting portfolio that consists of both existing and new requests
• Analyst will need to approach and challenge existing manual processes with philosophy of mitigating risk and improving operational efficiency
• Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards
• Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Senior Business Control Specialist, Reporting Analyst

• Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements
• Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs
• Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk
• Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success
• Manages strategies and controls to address policy, technology, environmental, and operational gaps
• Acts as a subject matter expert for all line of business products to help design procedures, policies, or career progression models that will enhance the associate and client experience
• Leads people that help support cross functional and high impact strategic initiatives, either directly or through dotted line engagement

Portfolio Manager – Wholesale Lockbox, Unclaimed Property Operations

• Works with clients to plan their short and long-term financial goals
• Recommends banking and investments strategies
• Triages client requests and makes referrals
• Mitigates and controls risk
• Identifies and engages potential new clients
• Provides coaching and feedback to referral partners