Bank of America

Manager

• Building and leading a team to deliver technology products and services that meet business outcomes
• Developing a technology strategy and ensuring technology solutions comply with applicable standards
• Promoting design, engineering, and organizational practices
• Advocating and advancing modern, Agile solution delivery practices
• Coaching, mentoring, providing feedback and hands on career development
• Identifying emerging talent, fostering leadership skills, and managing stakeholders
• Performing financial activities to inform workforce strategy and hiring practices
• Setting and tracking maturity and quality objectives
• Training employees/teams to address feedback and achieve quality and performance objectives
• Managing relationships with business and technology partners

Senior Technology Manager

Banker

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities
• Connecting clients to solutions that meet the financial goals
• Executing the bank's risk culture and striving for operational excellence
• Building relationships with clients to meet financial needs
• Following established processes and guidelines in daily activities to do what is right for clients and the bank
• Adhering to all applicable laws and regulations
• Growing business knowledge and network by partnering with experts in small business, lending, and investments
• Managing financial center traffic, appointments, and outbound calls effectively
• Driving the client experience
• Managing cash responsibilities

Relationship Banker, Spanish Language Preferred

General

• Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues
• Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes
• Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Supports change implementations and proactively identifies potential issues resulting from the changes
• Managing vulnerability remediation, designing and implementing robust patching strategy with end to end automated solutions
• Designing, deploying, and maintaining databases on containers on Kubernetes / OpenShift platforms
• Implementing highly resilient, secure, scalable and performant architectures in Hybrid cloud environments
• Sustaining ongoing compliance to bank’s standards including Identity Access Management, Data protection and Security baselines
• Collaborating with cross‑functional teams to deliver secure, resilient, and production‑ready infrastructure platforms
• Contributing to CI/CD pipelines, infrastructure automation, and operational best practices
• Participating in Agile ceremonies and supporting iterative, high‑quality software delivery

Senior Technology Services Lead

Executive

• Maintain end-to-end accountability for complaints performance, including intake, research, resolution, quality, client outcomes, risk, and controls.
• Ensure compliance with the enterprise complaints program, ensuring effective follow-up, timely closure, and performance against established service and quality metrics.
• Drive strategic initiatives focused on improving complaint resolution effectiveness, operational efficiency, and client experience.
• Identify emerging trends and root causes through complaint analysis and implement sustainable corrective actions.
• Lead an organization of 110+ associates and leaders across a complex servicing and operations environment.
• Oversee high-volume complaint processing and research activities, ensuring accuracy, timeliness, quality, and consistency.
• Optimize workforce utilization, processes, and operating models to achieve performance and productivity objectives.
• Establish performance expectations and accountability measures that drive operational excellence.
• Directly manage key risk, regulatory, compliance, and reputational outcomes associated with the complaints function.
• Ensure adherence to all regulatory requirements, enterprise policies, and governance standards.
• Implement and maintain effective controls, monitoring routines, and quality assurance practices.

Complaints Research & Resolutions Executive

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Relationship Banker

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Relationship Banker – Spanish Required

Client Services Representative

• Assesses risks and effectiveness of Front Line Unit (FLU) processes and controls to ensure compliance with applicable laws, rules, and regulations, while responding to regulatory inquiries, other audits, and examinations
• Engages in activities to provide independent compliance and operational risk oversight of FLU or Control Function (CF) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures
• Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses
• Manages inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities
• Assists in the development of independent risk management reporting for respective area(s) of coverage as input into country/regional governance and management routines
• Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks
• Reviews and challenges FLU/CF process, risk, Single Process Inventory, and FLU/CF Risk and Control Self-Assessment related to themes or trends, while monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage
• Lead, coach, and develop a team of Compliance and Operational Risk officers, fostering a culture of accountability, continuous improvement, and effective risk management.

Compliance & Operational Risk Manager – Client Services

• engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• accurately and efficiently processing cash transactions for clients as needed
• having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals

Data Analyst

• This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience.
• Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results.
• Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

Cons Prod Strat Analyst III – Global Payment Operations, Fraud Analytics

• Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency
• Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets
• Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
• Maintaining the KPI's and KRA's of the process
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.

Team Member

Team Leader

• Responsible for various day-to-day accounting processes, financial analysis, financial and management reporting
• Accountable for application of financial principles, ability to read and comprehend financial reports and conduct & conclude analysis
• Responsible for data dictionaries/conformance to instructions and/or preparation of various regulatory reports
• Perform Legal Entity tax forecasts; review tax journal entries and tax account analysis
• Performing reconciliations of Balance Sheet accounts adhering to Account Reconciliation Policy
• Supporting in systems Implementation and enhancements
• Responsible for executing changes to finance systems
• Ensuring adherence to financial data standards and quality of data
• Support risk management, controls & compliance processes
• Project work related to process improvement and automation of processes
• Supporting in project management and various team initiatives
• Data collation and liaising with various stakeholders

Financial Planning and Analysis

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Financial Solutions Advisor

Human Resources

• Partners with business and Human Resources (HR) leaders to design and deliver talent management strategies and talent development plans that ensure effective succession planning and a bench of future leaders
• Leads, designs, and implements key leadership development processes and HR initiatives such as talent and succession planning, performance management, organizational design and effectiveness, manager development, 360 feedback, and program nominations
• Executes talent management strategy and organizational design across local, regional, and enterprise teams and partners while ensuring compliance with rules and regulations
• Provides consultative support and coaching to key leaders focused on promoting and developing diverse and top talent
• Maximizes business and enterprise objectives and outcomes by implementing strategic talent solutions leveraging quantitative and qualitative data
• Partners with control functions (e.g., Corporate Communications, Legal, Risk, Compliance) to mitigate people risk and effectively communicate people moves and talent processes to impacted stakeholders
• Consults with leaders on organizational change including assessing operating model and org design effectiveness, preparing org design proposals and communication plans. Serves in advisory roles for horizontal initiatives across Global Technology and BMC organizations, working with line of business and HR partners to consult.

Talent Consultant II – Global Technology, Business Management & Controls

Consultant

• Oversees infrastructure delivery (scope, milestones, and capability)
• Serves as a single point of contact for all technology stakeholder needs
• Reports on key metrics and monitors the overall health of the portfolio
• Manages yearly and monthly initiative funding budget

Service Delivery Consultant

Production Engineer

• Defines and leads the engineering approach for solutions at the program or portfolio level
• Delivers significant business outcomes and continuously improves design, quality, and reuse of the solution
• Leads the planning, definition, and design of complex features spanning multiple teams
• Creates ideas on designing complex technology and solution development approaches
• Leads and is responsible for the end-to-end test strategy and integration between teams
• Owns and maintains the production stability backlog, prioritizing and resolving Production Known Errors (PKEs)
• Drives root cause analysis for high-impact and recurring issues to deliver preventative actions
• Ensures user queries and incidents are acknowledged, tracked, and resolved in a timely manner
• Provides clear communication during incidents, escalations, and post-resolution activities

Senior Technology Manager

Relationship Banker, Spanish Language Preferred

Senior Technology Services Lead

Complaints Research & Resolutions Executive

Relationship Banker

Relationship Banker – Spanish Required

Compliance & Operational Risk Manager – Client Services

Relationship Banker

Cons Prod Strat Analyst III – Global Payment Operations, Fraud Analytics

Team Member

Team Leader

Financial Solutions Advisor

Talent Consultant II – Global Technology, Business Management & Controls

Service Delivery Consultant

Principal Engineer – Production Stability, Development