Compliance & Operational Risk Manager – Client Services

Bank of America

GCOR Manager managing compliance and operational risk for Client Services at Bank of America. Responsible for team leadership, risk assessments, and regulatory alignment in the financial services sector.

Posted 7/7/2026full-timeCharlotte • Florida, New Jersey, North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Assesses risks and effectiveness of Front Line Unit (FLU) processes and controls to ensure compliance with applicable laws, rules, and regulations, while responding to regulatory inquiries, other audits, and examinations
Engages in activities to provide independent compliance and operational risk oversight of FLU or Control Function (CF) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures
Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses
Manages inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities
Assists in the development of independent risk management reporting for respective area(s) of coverage as input into country/regional governance and management routines
Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks
Reviews and challenges FLU/CF process, risk, Single Process Inventory, and FLU/CF Risk and Control Self-Assessment related to themes or trends, while monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage
Lead, coach, and develop a team of Compliance and Operational Risk officers, fostering a culture of accountability, continuous improvement, and effective risk management.

Requirements

What you’ll need

Minimum of seven years of relevant experience
Experience leading teams through significant business, regulatory, technology, or organizational change initiatives.
Deep knowledge of Consumer regulatory environment
Understanding of call center operations, servicing processes, and tools
Strong grasp of operational risk concepts and frameworks
Relationship management and stakeholder engagement skills
Strong interpersonal and team collaboration skills
Solid project management and organizational capabilities
Ability to manage multiple priorities in a fast-paced environment
Proven ability to work under pressure and meet tight deadlines
Self-starter with flexibility and strong drive
Excellent written and verbal communication, including executive-level presentations.

Benefits

Comp & perks

affordable, competitive and flexible benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Risk AssessmentRegulatory ComplianceOperational Risk AnalysisProcess ImprovementMetrics Management

Soft Skills

Interpersonal SkillsTeam CollaborationRelationship ManagementCommunication SkillsProblem-Solving