Team Member

Bank of America

Claims and Chargebacks Processor ensuring accuracy and customer protection while addressing fraud alerts. Role requires working in various queues and maintaining key performance indicators.

Posted 7/6/2026full-timeChennai • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency
Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets
Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure
Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
Maintaining the KPI's and KRA's of the process
The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.

Requirements

What you’ll need

Graduation (Any Stream)
0-2 Years of experience
Basic knowledge of banking/ products
Basic knowledge of Card network
Basic knowledge of debit /credit card
Basic knowledge of fraud detection
Ability to multitask and adapt to change
Proficient with Microsoft Office Tools
Good Communication Skills(both written and oral)
Strong analytical skills
Detail oriented
Proven Problem Solving Skills
Self-motivated and results orientated

Benefits

Comp & perks

affordable, competitive and flexible benefits
opportunities to learn, grow, and make an impact

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Claims ProcessingFraud DetectionBanking KnowledgeCard Network KnowledgeDebit/Credit Card Knowledge

Soft Skills

Good Communication SkillsDetail OrientedSelf-MotivatedResults OrientedAbility to Multitask