Bank of America

Risk

• Lead end-to-end investigations of suspected or confirmed fraud and At-Risk client scenarios
• Assess transactional activity, account behavior, client interactions, and supporting documentation
• Manage a complex and high-risk case portfolio, prioritizing based on severity
• Produce clear, defensible investigative narratives and case documentation
• Recommend and execute appropriate remediation actions
• Identify and manage At-Risk Persons and vulnerable client scenarios
• Conduct client and associated party outreach when appropriate
• Maintain a strong working knowledge of fraud typologies, financial crimes risk, and supervisory frameworks
• Drive effective communication and transparency across partners

Fraud Investigations Manager – At-Risk Supervision

Client Services Representative

• handling medium to large projects for a Line of Business that may be regional or national in scope
• recommending policy and procedural changes and developing measurement criteria and project plans
• working with senior management to evaluate current methods and develop strategies to implement change and improvements
• leading and managing Fraud Servicing initiatives
• serving as primary contact within the Fraud servicing organization
• preparing documentation for tracking, monitoring, and escalation of initiatives or risk related issues to management
• gathering and organizing data to monitor and test effectiveness of key initiatives

Operations Project Consultant – Consumer Client Services, Fraud Servicing

QA Engineer

• This job is responsible for testing and delivering complex software requirements to accomplish business outcomes, ensuring the testing strategy and processes are well-defined and continuously improved.
• Key responsibilities include establishing a test and automation strategy, creating common test frameworks, defining and managing test processes including test data generation, defect management and reporting.
• Job expectations include understanding and implementing internal/external mandate, ensuring compliance requirements are met on all levels of test environments, and manages traceability.
• Documents, revises, and maintains all automation program governance standards and routines
• Subject matter expert on all enterprise change management (ECM)
• Facilitator of enterprise toll-gating requirements for the community across Global Markets Tech
• Subject matter expert for automation for application management
• Responsible for tracking of automation program governance health metrics
• Distribute periodic updated metrics and engage with the tech teams to ensure timely correction of data quality issues
• Serve as liaison between the technology delivery leads, for all automation requirement and ensuring all deadlines are met and senior leadership is kept informed of progress
• Drive the management information and visualization tools development
• Capture key project metrics and information for executive level reporting
• Work with globally distributed teams to coordinate various types of information and projects
• Proactively manage risk metrics – focus on “at risk” or “exceeding threshold risks” – work with technology management to address root causes and remediate as required

Quality Engineer – Technology

Financial Crime

• supporting the execution of substantive money laundering, economic sanctions and fraud compliance and operational risk practices
• assisting Global Financial Crimes executives and managers with activities that support the identification, escalation and timely mitigation of compliance and operational risks
• Supports the development and maintenance of financial crimes owned policies and standards
• Assists in the production of independent financial crimes risk management reporting

Global Financial Crimes Specialist

Financial Planning and Analysis

• Providing comprehensive advice and customized solutions to clients
• Triage client leads and make referrals based on client needs
• Meet with clients to review financial and investment goals
• Build a financial plan and recommend brokerage products

Financial Solutions Advisor

Project Manager

• Manage end-to-end delivery of complex cross-functional programs or projects
• Partner with the business to develop a plan for sustaining change
• Serve as the primary point of contact for critical change initiatives
• Own key deliverables and facilitate meetings
• Ensure compliance to all Enterprise Change Management requirements

Senior Project Manager – Chief People Organization

Account Manager

• Managing the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
• Identifying and referring specialized small business opportunities and solutions to clients while conducting small business relationship reviews
• Delivering a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
• Fostering relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
• Leveraging knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals
• Supporting execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment
• Coaching, developing, guiding, and delivering feedback to associates and clients while embodying a client and employee-centric culture

Business Banking Relationship Manager

• Lead the service delivery model and wealth management banking strategy of respective markets to drive business growth
• Hire, develop, and lead a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
• Supervise financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
• Oversee the client service experience and review the approval of new client accounts
• Lead Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
• Ensure client service expectations are met and exceeded while balancing the risk and exposure for Merrill
• Represent the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel

Market Client Relationship Manager

• Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
• Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
• Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
• Oversees the client service experience and reviews the approval of new client accounts
• Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals

Client Relationship Manager

Bilingual

• providing specialized and personalized service offering advice and guidance to financial center clients
• acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions
• balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise

Business Solutions Advisor, Bilingual Mandarin

Security Engineer

• Daily analysis of security events
• Building and enhancing automated controls to detect security events
• Work with vendor to maintain our security controls
• Develops and implements processes or controls in support of audit and risk requirements
• Will partner with senior leaders from lines of business organizations to triage security events and report on impacting security initiatives
• Responsible for mentoring and developing the skill sets of less experienced team members
• On call and after hour work can be expected.

Information Security Threat Management Specialist

• Provide advisory support and oversight for security-related changes within the GBAM environment
• Collaborate closely with Risk teams, supporting their activities
• Conduct routine liaison and coordination across risk partners and technology groups

Business Information Security Officer – Global Banking and Markets

Full-stack Engineer

• Developing and delivering complex requirements to accomplish business goals
• Ensuring software is developed to meet functional, non-functional, and compliance requirements
• Designing, developing, and modifying architecture components
• Mentoring other software engineers on CI/CD practices
• Executing story refinement and estimating work necessary to realize a story
• Automating manual release activities
• Designing, developing, and maintaining automated test suites

Software Engineer – Payments Modernization

Business Analyst

• Manage contract template inventory, governance, and project/change processes and procedures
• Liaise with multiple internal product partners, legal, compliance, and operational support teams
• Ensure compliance with risk governance requirements
• Report all metrics along with supporting documentation and calculations to management on time
• Conduct contract template administration duties

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, such as stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele