Bank of America

Financial Planning and Analysis

• This job is responsible for completion of standard operations processes related to consumer credit disputes, escalations and tax reporting.
• Key responsibilities include data entry, reporting data validation, case investigation, reconciliation requests, and client inquiry workflows.
• Job expectations include supporting standard transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies and taxing authorities, while following established written procedures under moderate supervision.
• The Associate will ensure the accurate and timely payment of tax withholding to the IRS on behalf of multiple legal entities as well as support withholding inquiries, reversals and manual withholding adjustments to be in compliance with regulatory requirements.
• This position will require overtime during tax season.

Financial Data and Reporting Operations Representative

Financial Crime

• Review and approval of KYC cases, ensuring strict adherence to process SLAs, productivity targets, quality metrics, and KPIs/KRIs
• Ongoing internal stakeholder management
• Confirms loan documentation for accurate trade settlements
• Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
• Manages post-trade management and logistics, settlement pricing, and closing coordination
• Analyzes and resolves highly complex operational problems
• Supports ad-hoc projects for new processes or industry initiatives
• Processes loans end-to-end with accurate data input into various credit and operating systems

Senior Analyst, Global Markets AML Onboarding

Product Manager

• Plan, execute, and deliver projects using Agile frameworks (Scrum, Kanban, SAFe, etc.)
• Collaborate with business partners, product owners, and technical teams to define scope, priorities, and deliverables
• Lead daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies
• Identify, track, and mitigate risks and dependencies throughout the project lifecycle
• Monitor progress using Agile metrics (velocity, burndown charts) and provide transparent reporting to stakeholders
• Promote Agile best practices and coach teams to improve delivery efficiency and quality
• Ensure projects are delivered within agreed timelines, scope, and budget

Product Manager – Tech Delivery

Operations

• Responsible for leading and executing on internal control discipline and operational excellence.
• Execute on critical processes and tools to drive adherence to enterprise-wide standards.
• Support the implementation of centralized thematic analysis for the Consumer business.
• Ongoing execution of the quality assurance program and quality control processes.
• Monitor and test controls, identify issues, and propose control improvements for remediation.

Operations Project Consultant

Manager

• Creating competitive performance plans to achieve and exceed Merchant objectives
• Providing timely feedback to Merchant leaders on client experience and strategy opportunities
• Analyzing and sharing trends, identifying opportunities to deepen client relationships
• Supporting client relationship care training
• Gathering associate feedback and client insights to improve service offerings
• Elevating the client experience and driving merchant performance
• Integrating directly with the Business Banking organization

Merchant Performance Manager

Administrative Assistant

• Provide diverse and confidential administrative support
• Extensive calendar management
• Coordinate travel arrangements
• Process expenses
• Gather and report information relevant to the executive
• Manage the schedule of the Executive

Administrative Assistant III

Architect

• Defining an architectural vision and solution aligned to the enterprise architecture strategy
• Describing the solution intent/associated operating environment
• Evaluating system impacts and determining primary systems/sub-systems

Architect – Digital Platforms

Risk

• Driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF)
• Providing analytical and administrative support for LOB or ECF specific processes and tools
• Monitoring and testing controls and implementing quality assurance and quality control processes
• Assessing risk and control practices across GPO to ensure adequate effectiveness
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring
• Creating issue summaries and action plans, inspecting issue evidence, and driving the timely closure of issues

Senior Business Control Specialist – Business Risks & Controls

• Assess the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

Business Control Specialist – SPI Governance Process Analyst

Analyst

• Provide analytical and data support for the Analytics and Model Development team
• Focus on data delivery, reporting, automation, insights, and forecasting optimization with AI
• Perform trend analysis and develop tools to automate and streamline processes
• Collaborate with other Resource Planning & Optimization teams

Consumer Product Strategy Analyst III – Analytics, Model Development

• Work closely with the Development teams to understand the nature of the release as well as the value add created due to the respective change at the Business level
• Manage release definition and scope negotiation
• Actively work with Business representatives and technical teams to review priorities and come up with Release calendar for respective year
• Work closely with Development and QA Teams to oversee the completion of code reviews, unit testing, release test plan, test scripts, automation, performance
• Work closely with Deployment Management teams on the Component readiness items and weekend release execution plans
• Facilitate meetings with Business Leads, PMs, IT leads, to track release status
• Manage the change control process
• Perform risk and impact analysis of changes and consult all related teams

Release Manager

Account Manager

• Provide comprehensive financial solutions to small businesses with annual revenues up to $20 million
• Actively manage and deepen relationships with high value clients
• Identify, develop, and drive results in acquiring new client opportunities through networking and referrals

Business Banking Relationship Manager

• Deepen relationships with corporate clients by delivering education to employees through seminars and one-on-one consultations
• Evaluate participants’ financial needs and help employees maximize their company benefits
• Deliver holistic financial programs promoting budgeting, saving, retirement readiness, and overall financial confidence
• Travel approximately 80% of their work schedule
• Facilitate events virtually, locally and nationwide as client needs require
• Prepare for all meetings in advance and understand benefit plan details, culture of company, employee demographics, etc.
• Collaborate with Engagement Consultants on strategies for effective delivery of client events
• Support multiple enterprise initiatives by encouraging meeting participants to take action

Financial Wellness Specialist

ServiceNow

• Maintain and support the ServiceNow platform while adhering to bank policies and standards.
• Manage ServiceNow code quality control processes and routine.
• Lead and mentor a team of operations specialists assigned to work on ServiceNow.
• Respond to incidents for application availability issues as part of on-call duties.
• Use your technical knowledge to triage service availability issues and restore service.
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution.
• Ensure appropriate monitoring is in place and maintained to ensure application availability.
• Prepare and maintain application support/process documentation.

ServiceNow Platform Operations Specialist

• Implements and monitors operational risk management policies, procedures, standards, and programs with enterprise-wide impact
• Applies knowledge and expertise to influence business managers and peers to ensure enforcement of risk/regulatory programs
• Communicates and interacts with regulatory agencies, external consultants, and other internal risk management groups
• Reviews and negotiates client service agreements and related documents
• Liaises with Legal, Product, Sales and other internal teams to respond to contract issues