Operations Project Consultant – Consumer Client Services, Fraud Servicing

Bank of America

Operations Project Consultant handling Fraud Servicing for Bank of America. Leading projects and initiatives to improve processes and support contact center operations.

Posted 6/3/2026full-timeHunt Valley • Maryland, New Jersey, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $64,100 - $104,500 per yearWebsite

About the role

Key responsibilities & impact

handling medium to large projects for a Line of Business that may be regional or national in scope
recommending policy and procedural changes and developing measurement criteria and project plans
working with senior management to evaluate current methods and develop strategies to implement change and improvements
leading and managing Fraud Servicing initiatives
serving as primary contact within the Fraud servicing organization
preparing documentation for tracking, monitoring, and escalation of initiatives or risk related issues to management
gathering and organizing data to monitor and test effectiveness of key initiatives

Requirements

What you’ll need

2+ years of Fraud/Claims experience
Knowledge of contact centers or operations environments
Strong Fraud business acumen
Advanced Skills in MS Office Applications
Experience with leading and owning projects, project management or process improvement
Demonstrated strong written and verbal communication skills
Experience building relationships with partners to understand business and communication needs
Strong time management skills
Ability to manage multiple priorities for concurrent projects effectively
Strategic thinking with proven track record for execution in a fast paced environment
Ability to remain flexible and adjust to evolving business needs
Independent self-starter, highly organized, with a proactive approach to the role
Strong analytical and problem-solving abilities
Ability to work in a fast-paced environment

Benefits

Comp & perks

affordable, competitive and flexible benefits
access to paid time off
resources and support to our employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Fraud experienceClaims experienceProject managementProcess improvementMS Office ApplicationsData analysisMeasurement criteria developmentDocumentation preparationRisk managementStrategic planning

Soft Skills

Written communicationVerbal communicationRelationship buildingTime managementMulti-priority managementStrategic thinkingFlexibilityOrganizational skillsProactive approachAnalytical skills