Bank of America

Client Services Representative

• Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements
• Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs
• Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk
• Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success
• Manages strategies and controls to address policy, technology, environmental, and operational gaps

Portfolio Manager – Client Services, Process Health Assessments

Sales

• Responsible for leading product experts supporting Global Transaction Services in client engagements
• Account management, closing complex and high dollar deals, and/or emerging solution opportunities with strategic clients
• Participate as the product sales or industry expert in client calls
• Identify opportunities and influence solutions
• Drive collaboration between product, sales, and client relationship teams
• Package marketing leading solutions that address client challenges
• Advocate for our clients in providing liquidity management, payments and receipts globally, FX, and commercial card services
• Manage and actively pursue treasury revenue streams and product penetration across an assigned portfolio of For Profit Healthcare companies
• Work closely with several partners across the enterprise to provide US and sometimes International treasury solutions that best suits the clients’ needs
• Act as the digital ambassador driving mobile, digital and real time payments adoption
• Manage and lead strategic dialogues around key client centric issues
• Identify and evaluate treasury solutions based on a client focused cost/benefit analysis and bank focused profitability analysis
• Maintain a strong client focus while also understanding the operational aspects of the bank.

Treasury Sales Officer II – Healthcare FP

Analyst

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met
• Evaluates data to assess potential fraud risk and creating mitigation strategies
• Proposes policy/procedural changes within segmentation structures to produce optimal results
• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
• Leads the coordination of the production of product performance reports and updates for senior management
• Support monitoring and analysis of deposit application fraud trends and portfolio performance.
• Conduct deep-dive investigations into patterns, anomalies, and emerging threats.
• Contribute analytical insights, develop mitigation strategies and improve detection effectiveness.
• Assist in developing and maintaining application and transaction monitoring routines.
• Support cross-functional collaboration by preparing data, insights, and documentation for senior strategists, operations, technology, and product teams.
• Assist in evaluating internal and external data sources that may enhance detection capabilities, coordinating closely with Fraud Technology partners.
• Help ensure risk controls and best practices are properly implemented within assigned workstreams.
• Participate in defect reviews and case analysis to identify strategy or procedural enhancement opportunities.
• Contribute to fraud requirements documentation, testing support, and performance validation for new initiatives.
• Monitor KPI dashboards and provide reporting to help assess the effectiveness of fraud strategies.
• Support strategy optimization efforts by analyzing rule performance, false positives, and customer impact.
• Identify process improvement opportunities that increase efficiency or analytic rigor.
• Partner with claims, policy, and product teams to deliver basic analysis and insights that inform decision making.

Senior Analyst, Fraud Analytics and Innovation – New Account Fraud Strategies

Manager

• Shaping and leading the people, processes, and tools in the Command Center Incident Management organization
• Developing high-performing incident responders
• Refining and standardizing core operational processes
• Advancing the toolsets and routines for incident management outcomes
• Monitoring critical systems and communicating technology incident information to Senior Executives

Senior Technology Manager – Command Center Incident Management

Engineer

• defining and leading the engineering approach for complex features to deliver significant business outcomes
• delivering complex features and technology
• enabling development efficiencies
• providing technical thought leadership based on conducting multiple software implementations
• applying both depth and breadth in a number of technical competencies
• accountable for end-to-end solution design and delivery
• Ensures that the design and engineering approach for complex features are consistent with the larger portfolio solution
• Define the technology tool stack for the solution and evaluate and adapt new testing tool/framework/practices for team(s)
• Enables team(s)/applications with Continuous Integration/Continuous Development (CI/CD) capabilities and engages with other technical stakeholders pertaining to efficient functioning of CI-CD pipeline
• Guides and influences team(s) on design and best practices for high code performance –e.g. pairing, code reviews
• Provides end-to-end delivery of complex features, including automation, for either a single team or multiple teams, at the program level
• Conducts research, design prototyping and other exploration activities such as evaluating new toolsets and components for release management, CI/CD, and features
• Works with stakeholders to establish high-level solution needs and with architects for technical requirements

Senior Engineer – Modern Continuous Delivery (CD) Platform

Security Engineer

• Analyze, strengthen, and secure the company’s IAM systems and risk posture across End User Access Management and Application Services.
• Collaborate across Lines of Business and Technology teams to continuously enhance access control compliance, improve governance programs, and ensure swift and accurate adherence to IAM Standards.
• Establish and maintain strong partnerships across GIS, Global Technology (GT), Cyber Security Technology (CST), Third Party Management, Global Compliance & Operational Risk (GCOR), internal audit, and external regulators; provide accurate and timely audit and regulatory responses.
• Perform Quality Assurance (QA) activities to validate access control compliance, monitor control health, and support accurate and sustainable metrics reporting.
• Monitor and support GT application adherence to IAM controls; manage governance programs, respond to program inquiries, maintain source-of-record updates, execute ARM ticket management, and ensure comprehensive program documentation.
• Identify opportunities to de-risk IAM controls by analyzing current capabilities, detecting framework or process gaps, and recommending targeted enhancements aligned with enterprise security strategy.
• Maintain high-quality QA documentation, audit artifacts, process workflows, and training materials to support transparency and repeatability.
• Lead QA governance activities for End User Access Management and Application Services, ensuring alignment with IAM Standards and enterprise policies.
• Manage and maintain exceptions to the IAM Standard, ensuring appropriate risk justification, approvals, and periodic recertification per governance protocols.
• Ensure technology systems meet enterprise standards and fully comply with regulatory, legal, and risk requirements, escalating concerns as needed.
• Support Software Development Life Cycle (SDLC) initiatives, including requirements validation, control testing, and providing risk-focused signoff for application changes prior to implementation.

Identity & Access Management (IAM) Information Security Controls Specialist, Data Mining/Data Analytics Exp. Required

Bilingual

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Relationship Banker – Bilingual Spanish Required

Financial Planning and Analysis

• Directs the team's the day-to-day activities and reviews related to the Lines of Business (LOB) financial performances, assisting with synthetizing key trends, assessing current and future business risks, and preparing, analyzing and reporting on financial results and key metrics
• Manages close process from a LOB and consolidated perspective and compares current performance against plan, prior periods, and forecasts to evaluate current and future performance trajectory
• Implements new and ongoing projects and strategic initiatives by helping to create new processes to automate key reporting capabilities and delivering on process improvements and simplifications to enable increased focus on strategic priorities
• Builds, maintains, and manages partner relationships across the Finance division and implements policies and procedures that ensure integrity of the planning and forecasting process, financials, sound controls, and effective procedures
• Exhibits strong attention to detail and applies analytical thinking, influence and collaboration with key stakeholders in the LOBs and across CFO to effectively handle competing priorities

Regional Banking & Wealth Management Finance Manager – Planning and Analysis

• The GWIM Credit Product Specialist/Credit Officer acts as an extension of the Credit Executives.
• The Specialist is responsible for actively developing and supporting strategies to identify and deliver credit opportunities (e.g., LMA, ISBL, PCL, Custom Lending & Margin) to Financial Advisors existing wealth management clients and prospects.
• These responsibilities are achieved by ensuring wealth management clients are knowledgeable of the Banks full suite of GWIM credit solutions and by supporting the flawless delivery of these solutions through a high-touch advisor/client experience.
• The primary mission of the Credit Product Specialist is to establish new credit relationships with the financial advisors wealth management clients/ prospects in addition to supporting/ expanding existing GWIM credit relationships with the intent of generating balance and revenue growth with appropriate risk adjusted returns.
• The Specialist will work with Financial Advisors, Wealth Management Clients, GWIM Custom Lending Credit Executives, GWIM Credit leadership, Risk Management and other specialist organizations to meet these objectives.

Credit Officer, Global Wealth & Investment Management

Consultant

• Manages backlog of established and complex healthcare clients during the project phase of loan process
• Processes disbursements on behalf of clients
• Communicates frequently with internal/external partners and clients
• Identifies and delivers to client's needs through loan closing process
• Collects required documentation from client based on loan conditions
• Engages in additional responsibilities and mentorship opportunities within the team

Project Consultant II – Practice Solutions

• The Senior Leasing Officer will be responsible for developing existing relationships and bringing in new clients in support of driving lease/loan growth with assigned Originators within their respective markets
• End-to-end sales process on assigned transactions effectively partnering with internal stakeholders
• Partner with assigned Originators to drive incremental revenue
• Client negotiations
• Coordinate and execute market activities with assigned Originators
• Face to face calling with assigned Originators
• Work with Management and Originations on other projects directly linked to improving performance
• Effectively manage relationships
• Develop and maintain vast industry knowledge for sharing within assigned territory
• Partner successfully with Corporate Bankers in a bank environment
• Business development projects under the direction of assigned Originators
• Operate in a teamwork environment

Senior Leasing Officer – Commercial Equipment Finance

• Responsible for the day-to-day management of Institutional Retirement Products(Plan Sponsors).
• Client Service Managers (CSM) assist Plan Sponsors with inquiries related to individual participant issues, help with system setup, assist with reporting inquiries, provides for problem escalation, and takes the lead on event management (i.e. award/data uploads, upcoming vesting and expiration events, etc.).
• Act as liaison between RPWS (Retirement & Personal Wealth Solutions) and other business partners to ensure that high quality and comprehensive client service is provided to RPWS clients.
• The Client Service Manager is responsible for managing the overall relationship with Institutional Retirement clients by implementing and administering retirement plans and changes.
• Key responsibilities include serving as a strategic leader and overseeing the satisfaction, retention, and profitability of products to ultimately deliver exceptional client service and drive client retention.
• Job expectations include assisting Plan Sponsors with inquiries related to individual participant issues, helping with system setup, and leading event management activities.

Client Service Manager

IT Support

• Supporting Credit Officers in underwriting, monitoring, and managing portfolios
• Managing end-to-end processes involving credit underwriting, ongoing monitoring, and portfolio management
• Acting as a primary liaison with credit teams, operations, and other business partners
• Assisting underwriters by managing incoming business loan engagements
• Performing a variety of credit related tasks following prescribed guidelines
• Supporting team by assisting managers in completing special projects
• Developing new and reviewing existing procedures for efficiency

Credit Support Associate II – Global Wealth & Investment Management

• Actively developing and supporting strategies to identify and deliver credit opportunities to Financial Advisors
• Ensuring clients are knowledgeable of the bank's full suite of GWIM credit solutions
• Supporting the flawless delivery of these solutions through a high-touch advisor/client experience
• Establishing new credit relationships with financial advisors' clients/prospects
• Supporting/expanding existing GWIM credit relationships

Mechanical Engineer

• Building and leading a team to deliver technology products and services that meet business outcomes
• Developing a technology strategy
• Ensuring technology solutions comply with applicable standards
• Promoting design, engineering, and organizational practices
• Advocating and advancing modern, Agile solution delivery practices
• Coaching, mentoring, providing feedback and hands-on career development
• Identifying emerging talent, fostering leadership skills, and managing stakeholders
• Developing technical solutions, ensuring conformance to global network standards
• Building effective relationships with key stakeholders
• Producing holistic network designs for Network Services initiatives
• Documenting detailed low‑level solutions
• Ensuring delivery quality, network stability, and alignment with Network Standards

Portfolio Manager – Client Services, Process Health Assessments

Treasury Sales Officer II – Healthcare FP

Senior Analyst, Fraud Analytics and Innovation – New Account Fraud Strategies

Senior Technology Manager – Command Center Incident Management

Senior Engineer – Modern Continuous Delivery (CD) Platform

Identity & Access Management (IAM) Information Security Controls Specialist, Data Mining/Data Analytics Exp. Required

Relationship Banker – Bilingual Spanish Required

Regional Banking & Wealth Management Finance Manager – Planning and Analysis

Credit Officer, Global Wealth & Investment Management

Project Consultant II – Practice Solutions

Senior Leasing Officer – Commercial Equipment Finance

Client Service Manager

Credit Support Associate II – Global Wealth & Investment Management

Credit Officer, Global Wealth & Investment Management

Global Design Engineering Lead