Baja Nearshore

Software Engineer

• Design and develop responsive, conversion-focused websites using Webflow, including custom HTML/CSS enhancements when needed.
• Create compelling visual designs that align with direct-response marketing strategies.
• Develop complete visual identities, including graphics, illustrations, icons, and other brand assets.
• Apply UX/UI best practices to optimize user journeys and conversion rates.
• Build and maintain design systems to ensure consistency across all digital touchpoints.
• Collaborate closely with copywriters and media buyers to create cohesive, high-performing marketing campaigns.
• Create landing pages, sales funnels, and campaign-specific websites that perform seamlessly across all devices.
• Implement interactive elements and animations to enhance engagement.
• Produce diverse visual assets beyond web layouts (infographics, social media graphics, email templates, presentations, etc.).
• Ensure all designs are optimized for performance and accessibility.

Webflow Developer

Customer Support

• Respond to customer inquiries via email, chat, and phone in a professional and solution-oriented manner.
• Manage returns, replacements, and order tracking efficiently.
• Document all interactions accurately in internal systems (CRM/helpdesk).
• Coordinate with logistics and operations teams to resolve issues promptly.
• Maintain the brand’s warm, premium, and customer-first tone in every interaction.

Customer Support Representative

• Design packaging concepts, product patterns, and printed materials aligned with the brand’s visual identity.
• Develop production-ready files and coordinate with suppliers to ensure flawless execution.
• Support new product launches with strong creative direction and consistency.
• Create and maintain design systems for cohesive branding across all products and channels.
• Collaborate with marketing and e-commerce teams to align packaging visuals with campaign goals.
• Stay updated on design trends in beauty, wellness, and consumer goods to bring innovative ideas.

Product Developer

Account Executive

• Maintain and grow business with key customers in the assigned market area.
• Build strong relationships with key decision makers of current and potential clients.
• Define, together with the Country Manager, a clear entry strategy for new clients adapted to the local market.
• Organize and attend travel and trade shows in coordination with the Country Manager.
• Develop and execute an effective sales strategy with priorities: conduct daily meetings with at least 5 clients, achieve sales targets, develop new business, increase sales with existing customers, collect market intelligence and competitor analysis, provide product feedback, monitor performance against budgets, deliver training programs, act as primary point of contact for customers, maintain agent database, support Accounts Receivable when required.

Sales Executive

• Manage the entire sales process from first contact to close
• Prospect and generate outbound opportunities and qualify inbound leads
• Conduct discovery and consultative sales calls with attorneys and law firm leaders
• Deliver compelling virtual presentations via Zoom to showcase marketing solutions
• Negotiate contracts and close new business opportunities
• Coordinate onboarding with the Client Success team for smooth handoffs
• Maintain accurate pipeline and activity records in HubSpot
• Engage directly with attorneys to consult on marketing needs and deliver growth-focused solutions

Senior Account Executive, B2B Sales

Operations

• Oversee end-to-end travel operations across LATAM (flights, hotels, cars, trains, activities)
• Maintain SLAs and consistent service excellence across all segments
• Lead and mentor high-performing multi-location teams; recruit, train, develop operations specialists and agents
• Ensure team leaders manage KPIs and SOP adherence
• Implement best practices to improve NPS, FCR, and client retention
• Manage service channels: voice, chat, email, self-service
• Develop escalation/resolution strategies and improve client journey
• Build strong relationships with airlines, hotels, car rental companies, rail operators, and activity providers
• Collaborate with Sales, Tech, Finance, Supplier Relations to align goals
• Partner with Tech to leverage AI, chatbots, and automation
• Identify and implement operational efficiencies
• Drive cost-effective operations and revenue growth through process optimization
• Monitor and optimize spend on tech and communication tools

Webflow Developer

Customer Support Representative

Product Developer

Sales Executive

Senior Account Executive, B2B Sales

Operations Manager