Baja Nearshore

Customer Support Representative

Baja Nearshore

full-time

Posted on:

Location Type: Remote

Location: Remote • 💃 Anywhere in Latin America

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Respond to customer inquiries via email, chat, and phone in a professional and solution-oriented manner.
  • Manage returns, replacements, and order tracking efficiently.
  • Document all interactions accurately in internal systems (CRM/helpdesk).
  • Coordinate with logistics and operations teams to resolve issues promptly.
  • Maintain the brand’s warm, premium, and customer-first tone in every interaction.

Requirements

  • Fluent English (written and spoken) phone communication required.
  • 1-3 years of experience in customer service, ideally within e-commerce or consumer goods.
  • Excellent communication, empathy, and problem-solving skills.
  • Reliable internet connection and a quiet, professional remote workspace.
  • Availability for U.S. business hours (PST), including some weekend shifts.
Benefits
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRMhelpdesk
Soft skills
communicationempathyproblem-solvingsolution-oriented