Bagaggio

Bookkeeper

• Reconciliations and analysis of balance sheet and income statement accounts;
• Accounting close routines (month-end/year-end closing);
• Liaison with external auditors;
• Support tax calculations and the integration between Accounting, Tax and Finance departments;
• Process review and implementation of policies.

Accounting Assistant

General

• Updating performance indicators;
• Preparing reports;
• Assisting analysts with routine tasks;
• Monitoring orders from picking through delivery confirmation.

Logistics Planning Intern

• Support the preparation and updating of commercial reports for franchises and company-owned stores;
• Develop and maintain spreadsheets, dashboards and tracking charts in Excel;
• Interface with internal teams (commercial, operations, finance and marketing) to support execution of strategic planning;
• Track and monitor commercial performance indicators (KPIs);
• Assist in calculating and analyzing results and store team performance;
• Provide support in managing and updating commercial platforms and systems;
• Provide analytical support to the store team, contributing to decision-making.

Commercial Planning Intern

Analyst

• Develop, implement, and monitor branding strategies aligned with Bagaggio's positioning, ensuring brand consistency across all touchpoints;
• Monitor and analyze brand perception in the market and among consumers, recommending improvements and new strategic directions;
• Own the brand's visual identity, ensuring correct application across campaigns, promotional materials, packaging, point of sale (POS), website, and social media;
• Lead the conceptualization and creative direction of institutional and promotional campaigns, aligned with the brand's strategic objectives;
• Plan and coordinate photo shoots and content productions that reinforce branding and enhance brand perception;
• Identify and develop strategic partnerships and collaborations with brands and other partners that contribute to strengthening Bagaggio's image;
• Manage the branding department budget, ensuring efficient use of resources and tracking KPIs and campaign results.

Branding Analyst

Ecommerce

• Apoiar o cadastro, atualização e manutenção de produtos no e-commerce, garantindo qualidade e consistência das informações no site;
• Dar suporte às rotinas de logística omnichannel;
• Auxiliar no acompanhamento de KPIs do Digital;
• Atuar em interface com diferentes áreas da empresa para garantir o bom funcionamento da operação e execução das campanhas no site;
• Contribuir com melhorias de processo e organização das demandas da área;
• Apoiar análises operacionais e identificação de oportunidades para otimização da experiência de compra digital.

Estagiário de E-commerce

Customer Success Manager

• Lead Bagaggio’s customer relationship and retention strategy
• Work in an integrated way between e-commerce and our network of physical stores
• Be responsible for turning customer database insights into revenue, with autonomy to propose, prioritize and measure lifecycle initiatives
• Define the communication cadence (email, SMS, push and WhatsApp), covering the entire customer lifecycle
• Own the customer base intelligence: purchase behavior analyses, recency and frequency, average ticket and product mix, identifying revenue opportunities by segment
• Monitor the evolution of the active customer base (new, recurring, recovered and inactive customers), diagnosing movements and proposing action plans
• Track and report CRM KPIs (influenced revenue, conversion, engagement, churn, LTV), with visibility by channel, region and store
• Work closely with store teams and regional managers to drive CRM adoption in physical retail (capturing registrations, activating sales associates, store-level performance)
• Support the company’s phygital strategy by following initiatives such as infinite shelf and seller code, ensuring correct sales attribution and store engagement in these areas
• Build dashboards and executive presentations for leadership, providing analytical insights and actionable recommendations
• Plan CRM campaigns aligned to the commercial calendar, in partnership with media and e-commerce teams, guiding the support team’s execution.

Senior CRM Analyst

• Monitorar o funcionamento do site e apoiar na identificação de bugs, falhas, instabilidades e oportunidades de melhoria;
• Fazer a ponte entre a área de negócio e os parceiros técnicos, garantindo clareza no briefing, priorização e acompanhamento das demandas;
• Interagir com agência de desenvolvimento, time da Deco e consultoria de dados para destravar temas técnicos e acelerar soluções;
• Acompanhar chamados, correções, testes e entregas relacionados ao e-commerce;
• Apoiar o diagnóstico de problemas que impactem navegação, conversão, usabilidade e performance do site;
• Organizar demandas técnicas e apoiar a priorização junto à coordenação;
• Validar implementações e garantir que as entregas estejam aderentes ao escopo solicitado;
• Contribuir com propostas de inovação digital, especialmente em parceria com times mais avançados em tecnologia e IA;
• Apoiar interfaces com dados e mensuração, em conjunto com o consultor responsável por site e GA;
• Traduzir necessidades do negócio em demandas mais bem estruturadas para os times técnicos.

Analista de Performance/CRO, E-commerce

Sales Development Rep

• Active outbound prospecting of leads via phone, email, and social media
• Research and identification of potential clients within the ICP
• Sending cold emails and personalized messages
• Making cold calls to create opportunities
• Qualifying leads based on criteria (pain points, budget, timing, fit)
• Scheduling meetings for the sales team (closers)
• Following up with leads who have not responded or are in early-stage negotiations
• Recording and updating information in the CRM (e.g., Pipedrive, Salesforce)
• Organizing and managing the lead pipeline