Back On Course Educational Services

Customer Support

• Maintain a professional, caring, and welcoming environment that models patience, compassion, and respect for diverse cultures and experiences
• Facilitate client intake process and lead client evaluation processes
• Develop, and facilitate educational goals and teaching methods that achieve the program's objectives and client outcomes
• Use an instructional approach rooted in andragogy
• Collaborate with stakeholders and subject-matter experts to create and identify methods, materials, and resources for instruction, including social media content
• Design and administer regular assessments to determine client’s needs, interests, preferences, learning styles, skill levels, and progress
• Collaborate with staff to identify barriers to achievement of client objectives and create action plans to overcome them
• Assist with the facilitation of new employee and client onboarding and training

Career Support Specialist – Healthcare, Science, Tech

Educational Support Specialist, Science

Educational Support Specialist – Healthcare Professionals

Learning and Development

Learning Specialist – Science/Healthcare

Operations

• Exhibit professional, caring, and welcoming communication that models patience, compassion, and respect for diverse cultures and experiences
• Develop program goals, policies and processes to achieve the program's objectives and optimize client outcomes
• Facilitate client intake process
• Organize and monitor client assessment and evaluation processes
• Provide regular program updates, presentations, and reports to staff and stakeholders
• Collaborate with staff to identify barriers to achievement of client objectives; create action plans to overcome them
• Identify trends and assess opportunities to improve program operations processes and own execution
• Anticipate and track operational risks and issues and provide strategic solutions
• Lead the employee hiring, onboarding and training processes
• Communicate, collaborate, and consult with the Bookkeeping Specialist to achieve business financial objectives
• Keep up to date with the current industry and market regulations, technology, trends and forecasts
• Advance the organization's mission and values

Operations Specialist

Professional Development Specialist – Healthcare, Science, Tech

Administrative Assistant

• Exhibit professional, caring, and welcoming communication that models patience, compassion, and respect for diverse cultures and experiences
• Perform general administrative tasks including scheduling, answering and directing phone calls, and email correspondence
• Maintain up-to-date and organized records and databases
• Provide regular updates, presentations, and reports on business metrics
• Assist with planning activities including meetings, workshops, and conferences
• Process travel and expense reimbursement requests
• Maintain supply and equipment inventory and request equipment orders and repairs
• Audit and perform account receivable functions
• Facilitate staff onboarding and training

Administrative Specialist