Customer Support

• Maintain a professional, caring, and welcoming environment that models patience, compassion, and respect for diverse cultures and experiences
• Facilitate client intake process and lead client evaluation processes
• Develop, and facilitate educational goals and teaching methods that achieve the program's objectives and client outcomes
• Use an instructional approach rooted in andragogy
• Collaborate with stakeholders and subject-matter experts to create and identify methods, materials, and resources for instruction, including social media content
• Design and administer regular assessments to determine client’s needs, interests, preferences, learning styles, skill levels, and progress
• Collaborate with staff to identify barriers to achievement of client objectives and create action plans to overcome them
• Assist with the facilitation of new employee and client onboarding and training

Career Support Specialist – Healthcare, Science, Tech

Associate Consultant, Customer Experience & AI Strategy

Senior Consultant, Customer Experience – AI Strategy

Customer Experience Account Delivery Manager

Servicetechniker, Kundenservice, Außendienst

Financial Support Specialist