Customer Support

• Maintain a professional, caring, and welcoming environment that models patience, compassion, and respect for diverse cultures and experiences
• Facilitate client intake process and lead client evaluation processes
• Develop, and facilitate educational goals and teaching methods that achieve the program's objectives and client outcomes
• Use an instructional approach rooted in andragogy
• Collaborate with stakeholders and subject-matter experts to create and identify methods, materials, and resources for instruction, including social media content
• Design and administer regular assessments to determine client’s needs, interests, preferences, learning styles, skill levels, and progress
• Collaborate with staff to identify barriers to achievement of client objectives and create action plans to overcome them
• Assist with the facilitation of new employee and client onboarding and training

Educational Support Specialist – Healthcare Professionals

Servicetechniker, Kundenservice, Außendienst

Financial Support Specialist

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation