Customer Support

• Maintain a professional, caring, and welcoming environment that models patience, compassion, and respect for diverse cultures and experiences
• Facilitate client intake process and lead client evaluation processes
• Develop, and facilitate educational goals and teaching methods that achieve the program's objectives and client outcomes
• Use an instructional approach rooted in andragogy
• Collaborate with stakeholders and subject-matter experts to create and identify methods, materials, and resources for instruction, including social media content
• Design and administer regular assessments to determine client’s needs, interests, preferences, learning styles, skill levels, and progress
• Collaborate with staff to identify barriers to achievement of client objectives and create action plans to overcome them
• Assist with the facilitation of new employee and client onboarding and training

Educational Support Specialist, Science

Customer Experience Account Delivery Manager

Financial Support Specialist

Associate Customer Support Rep, Vet

Customer Service Lead

Customer Support Representative, Healthcare