Customer Success Executive, Arabic Speaker – Entry Level
Winnow
Senior CRM Manager
Babil Games
full-time
Posted on:
Location: 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Senior
Tech Stack
JavaJavaScriptPHP
About the role
- Own cross-promotion, retention, and reactivation strategy across playsupremacy.com, DTC channels, and partner integrations
- Design and drive CRM engine to increase ARPU, LTV, and CRM-led revenue
- Design, implement, and optimize CRM tooling stack for 360° orchestration
- Test and ship campaigns across segments, lifecycles, and product touchpoints
- Lead player segmentation and lifecycle automation strategies
- Onboard new partners and vendors into CRM ecosystem
- Embed with Product, Tech, Live Ops, and Analytics to align CRM with product timelines and monetization levers
- Drive CRM synergies with Stillfront Group
Requirements
- At least five years of practical experience with CRM in a freemium environment
- Business savvy and able to shape strategy and execute
- Hands-on: segmentation, copy review, campaign QA
- Strong project management skills to coordinate and prioritize CRM projects
- Open and confident communicator able to interface with cross-functional teams and external partners
- Measures impact by retention rate improvements, incremental revenue, cross-promotion share, DTC share, tooling efficiency
