Customer Success Manager

• - Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful;
• - Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely;
• - Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights
• - Proactively analyse client reports and troubleshoot with the client where needed
• - Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• - Identify opportunities to improve processes, customer’s experience and product
• - Support our front line tech and customer support team with clients enquiries where required

Customer Success Executive, Arabic Speaker – Entry Level

Customer Success Manager – Enterprise

Senior Customer Success Manager