Senior Customer Success Manager
Kpler
Customer Success Executive, Arabic Speaker – Entry Level
Winnow
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Entry Level
About the role
- - Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful;
- - Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely;
- - Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights
- - Proactively analyse client reports and troubleshoot with the client where needed
- - Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- - Identify opportunities to improve processes, customer’s experience and product
- - Support our front line tech and customer support team with clients enquiries where required
Requirements
- - You are likely to be degree educated
- - You can be a recent graduate or someone with 1–2 years of experience
- - You will ideally have an intermediate level of Excel
- - You are results driven and highly motivated. You are a, data driven person who can use data to track the success of your clients
- - You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers, remaining calm and measured even when dealing with the most demanding individuals
- - You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision
- - You have experience working as part of a global team and building positive relationships with internal and external individual across borders
- - With excellent communication skills you are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively and are experienced in building successful relationships at all levels from CEO to analyst
- - You are persuasive and personable and find building relationships with your customers enjoyable
- - You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time
- - You are able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
- - You understand how to manage change and are happy to get your hands dirty
- - You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term
- - You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships
- - You get things done and seek to continually improve. Your customers want you on their team
- - You are passionate about the value of food and are committed to the fight against food waste
- - You are humble in approach and quick to pitch in if you see someone struggling
Benefits
- - Competitive base salary
- - Eligible for Customer Success discretionary bonus scheme
- - Company stock options package
- - 2 Wellness hours per month plus a monthly wellness allowance
- - 22 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
- - Company funded private health insurance and eyecare allowance
- - Life insurance (3 times base salary)
- - Employee Assistance Programme - 24/7 helpline for your wellbeing
- - Learning and development allowance
- - Hybrid way of working - we’re all in the office on Tuesdays and Thursdays
- - Company provided breakfast & snacks on office days
- - Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
- - Great office space and working environment
- - You will love what you do – waking up every day solving one of the biggest social problems of our generation - food waste
- - Committed team members with broad experience who share a common passion to build a world class business
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Exceldata analysisKPI managementcustomer onboardingreport troubleshootingprocess improvementcustomer service
Soft skills
relationship buildingcommunicationattention to detailtime managementownershippersuasivenessmotivationteam collaborationproblem-solvingadaptability