Senior Manager, Loyalty Solutions
skillventory - A Leading Talent Research Firm
Job Level
Mid-LevelSenior
About the role
- Serve as primary point of contact and trusted advisor for a portfolio of 20-40 Axonify customers
- Develop customer strategies and assume responsibility for a revenue target for assigned accounts
- Cultivate and maintain relationships from executive (VP/Director) to mid-management and line-of-business roles
- Execute the Customer Success Process to ensure customers achieve desired outcomes and demonstrate clear business value
- Facilitate value conversations, conduct account analysis, and create customer strategies with internal subject matter experts
- Craft and negotiate renewal and uplift proposals and accurately forecast renewal and expansion revenue
- Prepare and conduct quarterly business reviews and business value analyses
- Manage and mitigate risk within customer accounts and coordinate internal teams to address customer needs
- Assist in new customer launch activities, adoption of new capabilities, and collect customer feedback to inform product innovation
- Partner with Marketing, Client Sales, Product Development, Finance, Professional Services, and Customer Support
Requirements
- 3-5 years in customer ownership roles (customer success, consulting, sales, account management)
- University degree (background in a business or related program is preferred)
- Ability to define and meet deadlines, work under pressure and build/maintain productive customer relationships
- Ability to educate and reframe customer thinking, via a mix of data and wider insights
- Experience in drafting and negotiating proposals and supporting business cases for investment
- Ability to create senior level relationships and engage new contacts at all levels of the organization
- Ability to demonstrate leadership and coordinate efforts across different functional areas to support customer initiatives and drive growth
- Self-starter with the ability to prioritize activities and ensure key objectives and renewal targets are met
- Comfortable working remotely and in different time zones to other team members
- Commitment to continuous improvement, self-development, and life-long-learning
- Approach work in alignment with Axonify’s core values – Empathetic, Bold, Innovative & Empowering.
