Customer Success Manager

• Serve as primary point of contact and trusted advisor for a portfolio of 20-40 Axonify customers
• Develop customer strategies and assume responsibility for a revenue target for assigned accounts
• Cultivate and maintain relationships from executive (VP/Director) to mid-management and line-of-business roles
• Execute the Customer Success Process to ensure customers achieve desired outcomes and demonstrate clear business value
• Facilitate value conversations, conduct account analysis, and create customer strategies with internal subject matter experts
• Craft and negotiate renewal and uplift proposals and accurately forecast renewal and expansion revenue
• Prepare and conduct quarterly business reviews and business value analyses
• Manage and mitigate risk within customer accounts and coordinate internal teams to address customer needs
• Assist in new customer launch activities, adoption of new capabilities, and collect customer feedback to inform product innovation
• Partner with Marketing, Client Sales, Product Development, Finance, Professional Services, and Customer Support

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