Axonify

Product Manager

• Contribute significantly to every stage of the innovation lifecycle, from initial concept and validation to MVP, through to a full market launch.
• Develop deep market expertise and customer empathy by building authentic relationships with users and conducting continuous primary research to gather candid feedback.
• Collaborate with technical partners to create low-fidelity prototypes and concepts, and utilize them to gather user feedback and validate ideas.
• Define and validate potential go-to-market strategies for new products, including product-led growth (PLG), freemium, or other non-traditional models.
• Apply a strong commercial lens to new product ideas by understanding market size and unit economics.
• Drive early-stage demand and interest for new concepts using lean, low-cost growth marketing tactics.
• Work in rapid, iterative cycles to test hypotheses, using data-driven feedback to pivot or persevere on new ideas.
• Partner closely with technical counterparts in Axonify Labs.

Principal Product Manager

QA Engineer

• Validate that the application meets design specifications and requirements.
• Create and maintain automated test cases, including CI nightly automation suites.
• Contribute to the evolution of the automation framework and tools; stay current with new technologies and methodologies, including AI.
• Select functional areas and manual test cases for automation to maximize ROI.
• Work with the development team to understand new features and add test cases to existing test suites.
• Coordinate QA blitzes with the development team to ensure adequate coverage and testing of new features.
• Advocate for testing best practices such as Exploratory Testing and Continuous Integration (CI).
• Identify, recommend, develop, implement and maintain QA testing processes within the team.
• Perform feature testing, regression testing, exploratory testing and execute test cases and test plans.
• Identify opportunities to leverage AI tools and techniques to automate QA tasks and improve software quality.

Intermediate Quality Assurance Analyst

Customer Success Manager

• Serve as primary point of contact and trusted advisor for a portfolio of 20-40 Axonify customers
• Develop customer strategies and assume responsibility for a revenue target for assigned accounts
• Cultivate and maintain relationships from executive (VP/Director) to mid-management and line-of-business roles
• Execute the Customer Success Process to ensure customers achieve desired outcomes and demonstrate clear business value
• Facilitate value conversations, conduct account analysis, and create customer strategies with internal subject matter experts
• Craft and negotiate renewal and uplift proposals and accurately forecast renewal and expansion revenue
• Prepare and conduct quarterly business reviews and business value analyses
• Manage and mitigate risk within customer accounts and coordinate internal teams to address customer needs
• Assist in new customer launch activities, adoption of new capabilities, and collect customer feedback to inform product innovation
• Partner with Marketing, Client Sales, Product Development, Finance, Professional Services, and Customer Support

People Operations

• Guide the design and rollout of intelligent workflows, leveraging GenAI, automation, and self-serve tools to improve People & Culture processes and the employee experience.
• Act as the subject matter expert for our core HRIS, bob, working to implement new functionalities, manage integrations, and ensure the system operates at peak performance.
• Manage data integrity by establishing and executing on audit processes and frequencies, as well as developing mitigation strategies to address errors and redundancies.
• Drive continuous improvement through user feedback, iterative development, and data-driven decision making.
• Monitor, analyze and report on operational data, service metrics, and employee survey results to identify trends, surface inefficiencies, and implement improvements.
• Develop and roll out People & Culture analytics and reporting dashboards, including the preparation of any presentation metrics for senior leadership.
• Evolve legacy processes and systems toward a flexible, predictive, and insight-rich architecture.
• Build scalable solutions, intuitive tools, and documentation to ensure the long-term sustainability of people programs.
• Act as a thought partner and advisor to the wider People & Culture team, translating vision into reality and promoting AI, automation, and data literacy across the team.

Principal Product Manager

Intermediate Quality Assurance Analyst

Customer Success Manager

Senior People Technology and Data Partner