AxisCare Home Care Software

Onboarding Specialist

• Work with new clients to configure and set up their new site or sites
• Engage with current customers to support their customer experience
• Build and configure new client sites, oversee importing of data for clients
• Provide phone, email, and/or video assistance for customer configuration questions
• Teamwork - contribution to the team in communication, webinars, meeting participation, etc.
• Serve as a product expert, capable of assisting other AxisCare team members on questions they might have.

Customer Onboarding Manager

Revenue Operations

• Design and implement scalable sales systems across HubSpot, Gong, Aircall, and related GTM tools
• Build documented processes for lead-to-close motion across all segments
• Ensure consistency and reduce friction
• Standardize sales process, stage definitions, and deal criteria
• Create clear playbooks and documentation that align the team
• Support enablement by connecting process to training
• Build and maintain territory models, quota structures, and compensation plans
• Design systems that drive desired rep behaviors and align incentives with revenue goals
• Own pipeline coverage modeling
• Track stage-to-stage conversion rates and identify funnel friction
• Monitor deal velocity, quality, and forecast hygiene
• Validate pipeline entries and maintain data quality
• Ensure CRM discipline across the team
• Lead adoption of AI-driven insights and workflows to improve call performance, rep efficiency, and forecast accuracy
• Build reliable, real-time dashboards that surface pipeline health, conversion rates, forecast accuracy, and performance by segment
• Lead weekly and monthly forecasting processes with Sales
• Build and lead an intentional RevOps team: GoToMarket Engineer and Sales Operations Rep(s)

Director of Revenue Operations

Customer Success Manager

• Develop and maintain strong relationships with high-value clients, serving as their primary point of contact.
• Create and implement a comprehensive customer success strategy for high-value accounts, aligned with their goals and our company's objectives.
• Facilitate the successful onboarding of new clients, ensuring a seamless transition and positive initial experience.
• Identify opportunities for account expansion and revenue growth within high-value clients.
• Monitor customer health and proactively address any potential risks or issues that may impact customer satisfaction or retention.
• Be the voice of the customer within the organization, providing feedback, insights, and recommendations to drive product enhancements and improvements.
• Collaborate with internal teams to mitigate churn risks for high-value clients.

Product Manager

• Use AI-assisted tools daily to draft requirements, explore edge cases, prototype concepts, and accelerate the path from customer problem to validated solution.
• Support Senior PMs in researching customer needs, documenting requirements, and preparing product briefs — leveraging AI to do this faster and with greater depth.
• Bring your AxisCare experience to the table — surfacing patterns from customer feedback, support tickets, implementation insights, and field knowledge that inform prioritization.
• Write clear user stories and acceptance criteria in partnership with Engineering and UX.
• Track feature delivery across sprints — flagging blockers, coordinating with cross-functional partners, and keeping stakeholders informed.
• Assist with go-to-market preparation including internal documentation, release notes, and enablement materials for Customer Success and Support.
• Monitor adoption and usage data post-launch and surface findings to the team.
• Participate in customer calls, industry events, and internal discovery sessions to deepen product and market knowledge.

Associate Product Manager

• Own end-to-end onboarding of new RCM clients, from signed contract through first clean claims and steady-state billing.
• Continuously building and maintaining the onboarding playbook (kickoff templates, configuration checklists, milestones, and timelines), so launches are consistent and not dependent on tribal knowledge.
• Refine playbook as we continuously collaborate with the SaaS teams.
• Define and deliver against onboarding targets, including time to first bill, time to activation, and clean-launch rate.
• Lead and develop the onboarding team (onshore and offshore), managing caseload and workload across concurrent launches.
• Partner with Business Development on clean sales-to-onboarding handoffs (complete client data, clear expectations, and contract terms), and flag deals at risk of stalling before activation.
• Coordinate system configuration and data migration with the builds and implementation function and with Product.
• Run the warm handoff with onboarding specialists to Client Experience and Operations once a client is live and billing.
• Track onboarding pipeline, status, and metrics in ABS as the single source of truth, and report progress to RCM leadership.
• Identify the root causes of activation delays and failures and drive the process improvements that remove them.

RCM Onboarding Manager

• Own the post-sale relationship for an assigned book of RCM customers, with accountability for satisfaction, retention, and growth
• Lead the sales-to-success handoff process and ensure continuity throughout the customer journey
• Conduct post-sales/pre-onboarding alignment with Sales to review what was promised, client pain points, timeline expectations, and any high-maintenance signals
• Introduce yourself to the customer during onboarding and maintain a consistent presence throughout
• Hold a post-onboarding/pre-testing check-in to confirm readiness
• Lead a post-testing/pre-billing go-live call to define communication cadence, escalation paths, mutual responsibilities, and expectations around early-stage claim delays or adjustments
• Execute a structured customer engagement cadence 30/60/90-day check-ins beginning after onboarding and first claim/bill
• Weekly post go-live check-ins, transitioning to an ongoing meeting cadence as the relationship matures
• Quarterly business reviews covering performance against KPIs, account health, and improvement planning
• Set clear expectations on responsibilities, escalation paths, and the early-stage billing experience, including normalizing initial claim adjustments and providing assurance that the account is being closely monitored
• Build customer confidence by proactively monitoring accounts, surfacing issues early, and coordinating timely resolution across internal teams
• Manage customer escalations related to billing, onboarding, or product experience, ensuring clear ownership, deadlines, and customer communication throughout
• Track and report on customer health metrics, including retention, satisfaction (CSAT), ticket volume, time to resolution, and leading indicators of churn
• Partner with Sales and Operations to identify expansion opportunities and support contract renewals
• Maintain accurate, up-to-date records of all customer interactions, action items, and account status in internal systems
• Translate recurring customer themes into actionable feedback for Operations, Product, and Sales leadership to reduce repeat friction.

RCM Customer Success Manager

QA Engineer

• Develop and execute detailed test plans, test cases, and scripts for functional, integration, and regression testing
• Design, maintain, and execute automated test scripts for various components including UI, API, and performance testing
• Participate in sprint planning, design reviews, and requirements analysis to ensure clarity, testability, and early identification of quality risks
• Conduct performance and load testing to evaluate system behavior under varying levels of stress and usage
• Report, track, and manage defects throughout the development lifecycle, ensuring issues are clearly documented and resolved prior to release
• Collaborate closely with developers, product managers, and business analysts to improve product quality and ensure alignment with requirements
• Assist in identifying root causes of defects and verify bug fixes through targeted validation and regression testing
• Engage with approved AI-assisted testing tools as part of day-to-day work, contributing to the team’s ongoing adoption of these tools to improve quality, coverage, and efficiency
• Contribute to improving testing practices, documentation, and team quality standards
• Support automation initiatives by maintaining automated test suites and identifying opportunities to expand test coverage

• The QA Manager leads an assigned portion of the QA team within AxisCare's embedded engineering model.
• Direct manager for an assigned group of QA engineers and analysts embedded across teams.
• Owns hiring, onboarding, performance reviews, and career development for direct reports.
• Holds regular one-on-ones and provides ongoing coaching and feedback.
• Creates clear growth plans and supports development conversations for each direct report.
• Applies and reinforces QA standards, testing methodologies, and quality benchmarks established at the Director level across assigned teams.
• Ensures consistency in tooling, test coverage expectations, and best practices within their group.
• Monitors quality metrics and reporting for direct reports, surfacing trends and improvement opportunities to the Director of QA.
• Manages bug tracking and resolution processes within assigned teams.
• Supports capacity planning within their group and advocates for sustainable workloads.
• Partners with Engineering Managers and Product leaders at the team level on quality strategy, risk, and release readiness.

QA Manager

Business Development Rep

• Researching and developing a list of potential prospective clients
• Cold calling/emailing/socially connecting with targeted accounts and contacts inside targeted accounts
• Using AxisCare’s marketing and sales enablement collateral, you will resource prospects during their buying journey with the right information at the right time
• Maintain an updated list of current targets, with accurate scores and interaction information
• Consistently building and implementing a nurturing plan for those prospects who are not currently ready to purchase but have a high likelihood of partnering with AxisCare in the future
• Create clear and concise information on each client that is ready to meet with an AxisCare Sales Director in a more in-depth discovery call
• Ability to achieve and exceed quotas set by VP of Growth
• Use HubSpot CRM to keep your performance and funnel organized.