AxisCare Home Care Software

Customer Success Manager

• Own customer satisfaction for RCM customers and drive measurable improvement over time
• Build and run an RCM customer feedback program (CSAT collection, reporting, and action plans)
• Execute a consistent customer engagement cadence 30/60/90-day check-ins starting after onboarding and first claim/bill
• Ongoing baseline support and proactive touchpoint
• Quarterly CSAT trend reviews and improvement planning
• Manage customer escalations related to satisfaction drivers
• Triage and coordinate work across Billing, Onboarding/Implementation, and Product/Support, ensuring clear ownership, deadlines, and customer updates
• Track and improve operational performance metrics (i.e. ticket volume, time to resolution, and customer health score)
• Use tools and data to identify trends, root causes, and repeat issues and partner internally to prevent them
• Maintain strong documentation in internal systems so work is visible, repeatable, and measurable.

RCM Customer Success Manager

Performance Marketing

• Own ABM strategy and execution for strategic enterprise accounts
• Partner with Sales to develop account plans, define target buying groups, and align on revenue goals
• Build and orchestrate multi-touch account-based programs across email, digital advertising, direct mail, executive events, and coordinated sales engagement
• Develop tailored messaging and content strategies aligned to industry trends and competitive positioning
• Translate intent data and engagement signals into prioritized account action plans
• Measure account engagement, buying group penetration, influenced pipeline, and revenue progression
• Translate performance data into actionable recommendations for leadership
• Own the pipeline growth strategy – defining how Marketing drives revenue through account-based and integrated demand initiatives
• Plan and execute campaigns across paid media, email, webinars, events, and nurture programs
• Contribute to campaign planning across content, paid media, webinars, etc.
• Partner with Marketing Ops and RevOps to ensure lead routing, scoring, and account matching are optimized for enterprise and strategic segments
• Provide insights into campaign effectiveness, audience performance, and pipeline contribution

Account-Based Marketing, Demand Generation Manager

Onboarding Specialist

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Customer Onboarding Manager

• Own customer satisfaction for RCM customers and drive measurable improvement over time.
• Build and run an RCM customer feedback program (CSAT collection, reporting, and action plans).
• Execute a consistent customer engagement cadence 30/60/90-day check-ins starting after onboarding and first claim/bill.
• Ongoing baseline support and proactive touchpoints.
• Quarterly CSAT trend reviews and improvement planning.
• Manage customer escalations related to satisfaction drivers.
• Triage and coordinate work across Billing, Onboarding/Implementation, and Product/Support, ensuring clear ownership, deadlines, and customer updates.
• Track and improve operational performance metrics (i.e. ticket volume, time to resolution, and customer health score).
• Use tools and data to identify trends, root causes, and repeat issues and partner internally to prevent them.
• Maintain strong documentation in internal systems so work is visible, repeatable, and measurable.

RCM Customer Success Manager

Account-Based Marketing, Demand Generation Manager

Customer Onboarding Manager

RCM Client Experience Specialist