Customer Success Manager

AxisCare Home Care Software

Customer Success Manager responsible for client relationships and success strategies at AxisCare, a SAAS provider. Facilitate onboarding, account expansion, and feedback integration to enhance client satisfaction.

Posted 7/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing customer success strategies and managing high-value client relationships within a SAAS environment. Proficient in analyzing customer data to drive satisfaction and retention while effectively communicating technical concepts to diverse stakeholders.

Highest-signal resume keywords

Customer Success ManagementSAAS Product KnowledgeRelationship BuildingProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategyOnboarding ProcessAccount ExpansionCustomer Health MonitoringTechnical Communication

Soft Skills

Interpersonal SkillsOrganizational SkillsProactive MindsetCommunication Skills

Tools & Technologies

CRM SoftwareCustomer Success Platforms

Industry Keywords

High-Value ClientsCustomer SatisfactionChurn MitigationRevenue Growth

About the role

Key responsibilities & impact

Develop and maintain strong relationships with high-value clients, serving as their primary point of contact.
Create and implement a comprehensive customer success strategy for high-value accounts, aligned with their goals and our company's objectives.
Facilitate the successful onboarding of new clients, ensuring a seamless transition and positive initial experience.
Identify opportunities for account expansion and revenue growth within high-value clients.
Monitor customer health and proactively address any potential risks or issues that may impact customer satisfaction or retention.
Be the voice of the customer within the organization, providing feedback, insights, and recommendations to drive product enhancements and improvements.
Collaborate with internal teams to mitigate churn risks for high-value clients.

Requirements

What you’ll need

Proven experience as a Customer Success Manager or similar role, working with high-value clients in a SAAS company.
Deep understanding of SAAS products and the ability to effectively communicate technical concepts to non-technical stakeholders.
Excellent relationship-building and interpersonal skills, with the ability to engage and influence at all levels of an organization.
Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
Analytical mindset, with the ability to analyze data, identify trends, and derive actionable insights to drive customer success.
Proactive, customer-focused mindset with a passion for delivering exceptional customer experiences.
Excellent communication skills, both written and verbal.
Experience with CRM software and customer success platforms preferred.

Benefits

Comp & perks

Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
401K with competitive company matching
Personal time off, sick leave, and holidays
Company will provide laptop and other needed computer equipment