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Customer Onboarding Manager
AxisCare Home Care SoftwareCustomer Onboarding Manager working with new clients to configure their sites and improve customer experience. Collaborating with clients and supporting internal teams to ensure success.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and site configuration, with strong communication skills to enhance customer experience and satisfaction. Capable of collaborating effectively within a team to support client needs and provide assistance.
Highest-signal resume keywords
Customer Success ExperienceSite ConfigurationStrong Communication SkillsDetail OrientedAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Written CommunicationVerbal CommunicationTeamworkCustomer Support
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer ExperienceData ImportingProduct Expertise
About the role
Key responsibilities & impact- Work with new clients to configure and set up their new site or sites
- Engage with current customers to support their customer experience
- Build and configure new client sites, oversee importing of data for clients
- Provide phone, email, and/or video assistance for customer configuration questions
- Teamwork - contribution to the team in communication, webinars, meeting participation, etc.
- Serve as a product expert, capable of assisting other AxisCare team members on questions they might have.
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- Experience in Customer Success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction.
Benefits
Comp & perks- Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
- 401K with competitive company matching.
- Personal time off, sick leave, and holidays.
- Company will provide laptop and other needed computer equipment.