Axis Communications

Marketing

• Act as an Axis brand ambassador to ensure consistency in the business area.
• Act as the key liaison for the local sales team in relation to marketing, logistics and business support.
• Support and manage all local Axis-hosted and non-Axis hosted events, tradeshows and conferences with partners, and the Axis sales team in collaboration with the Canadian marketing team.
• Coordinate and manage co-marketing projects with local channel partners for brand exposure and business development.
• Manage the local Academy marketing plan for recruitment, communications and logistics.
• Help execute centrally planned marketing initiatives in the field, with the right local flair.
• On-site coordination of meetings within the Axis Experience Centre.
• Guest liaison, visitor management and hospitality needs.
• Upkeep and maintenance of the facility including food and beverage, and stock supplies at all times.
• Manage local vendor and supplier relationships.
• Collaborate with others within the Canadian Marketing team to develop and execute on marketing plans, events, content and communications.
• Provide general department support for ad-hoc projects and tasks as required.

Bilingual Field Marketing Coordinator

General Counsel

• develop and lead the long-term strategic vision for Legal Services globally
• collaborate with internal stakeholders to define the long-term strategic roadmap for Claims Legal Services
• manage relationships with outside counsel and related Legal Services third party providers
• oversee AXIS Claims outside counsel bill review program and supporting technology toolset
• maintain awareness of external legal, regulatory and litigation trends to advise internal stakeholders

Head of Legal Services, Claims Third Party Management

Claims Specialist

• Manage an inventory of moderate to high complexity and exposure commercial claims
• Follow company protocols to verify policy coverage
• Conduct investigations and develop resolution strategies
• Authorize disbursements within authority limits
• Deliver constant communication and service engagement to stakeholders, brokers, and insureds
• Lead and develop a team of claims professionals

E&S Property Claims Specialist

• Handle E & S Property Claims for a wide variety of AXIS policyholders written in various jurisdictions and reporting to the Claims Manager
• Ensures understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards
• Triaging of first notification of loss, efficiently utilizing an established network of service providers
• Set accurate claim reserves and make referrals to senior members of the team where necessary
• Review policy wordings to validate coverage for claims and escalate any issues arising
• Prepare coverage positions to be reviewed and approved by Claim Manager
• Work closely with Independent Adjusters, external legal advisors and brokers ensuring a premier claims service to clients is maintained, escalating issues as appropriate
• Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise
• Monitor and investigate assigned claims and develop a resolution strategy
• Compliance & Quality Assurance – Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims.
• Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self
• Claim Performance: Ensure timely and appropriate claim handling, legal and vendor expenses, exposure evaluations, and reserving- including appropriate use of signal reserves as well as the sensitivity projection process, to drive optimal claims resolutions for insureds and Axis.
• Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files is accurate.
• Collaborate with Underwriting, Distribution, and Senior Claim Management in driving deeper relationships with key strategic distribution partners including targeted “peer to peer” contact at these distribution partners, delivery of a best-in-class claim service to the end user/insured.
• Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners
• Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together

Senior Property Claims Specialist

Manager

• direct supervision and management of claims
• close collaboration with Head of Specialty Complex Claims
• ensures high quality Claim Summary Reports
• implementing a people strategy for training and skills improvement
• supporting underwriting inquiries and information requests
• actively coaching and mentoring direct reports
• recruiting, hiring and retaining top talent
• building and maintaining key relationships with internal and external stakeholders

Bilingual Field Marketing Coordinator

Head of Legal Services, Claims Third Party Management

E&S Property Claims Specialist

Senior Property Claims Specialist

E&S Property Claims Manager