Technical Services Engineer – Tier II

Axis Communications

. Provide world-class technical support for partners and end customers through inbound telephone, online helpdesk, and live chat cases .

Posted 5/15/2026full-timeChelmsford • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $79,500 per yearWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Provide world-class technical support for partners and end customers through inbound telephone, online helpdesk, and live chat cases
Manage a high work volume with time-bound constraints
Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and lab simulations
Develop subject matter expertise and train/mentor others

Requirements

What you’ll need

Minimum 2 years’ experience in a call center-type environment
Knowledge of network routing and switching protocols
Experience configuring PCs, installing various operating systems and software applications
Ability to resolve issues and troubleshoot in an unscripted manner
Excellent communication and interpersonal skills
Eye for details with good time management skills

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) with employer matching
Paid parental leave
Dependent care reimbursement
Generous vacation benefits
3-week sabbatical every 5 years

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network routing protocolsswitching protocolsPC configurationoperating systems installationsoftware applications installationtroubleshootingdebugging toolslab simulations

Soft Skills

communication skillsinterpersonal skillstime managementproblem-solvingattention to detailmentoringtraining