Avolta

Business Analyst

• Reconciles SAP Inventory subledger with BW report
• Reconciles related SAP Inventory GL account and resolves discrepancies
• Reconciles intercompany merchandise transfers and ensures intercompany invoices raised and posted to receiving company
• Reviews and reconciles physical inventory counts to general ledger; records discrepancies
• Provides accounting support to field operations; completes ad hoc reporting and special reports
• Assists in completing month and year-end closings, as well as year-end audit
• Assists in establishing, enforcing, and updating inventory policies and procedures

Inventory Business Analyst

IT Support

• Provide operational leadership across a defined geographic zone with up to $10M in annual revenue
• Ensure all stores maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance
• Support the Director of Operations in achieving financial performance targets by monitoring sales and controlling expenses
• Oversee planned maintenance and address repair needs promptly to maintain operational standards
• Schedule managers to ensure leadership coverage during all operating hours
• Champion employee engagement, diversity, and inclusion initiatives

Retail Multi-Unit Manager

Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager

QA Engineer

• Guides and manages day-to-day Food Safety & QA programs across North America Operations, ensuring consistent implementation of company standards and procedures
• Implements and maintains food safety culture initiatives throughout the organization by conducting training, providing technical support to operations, and reinforcing compliance expectations
• Guides the department in all matters related to local, state and federal food safety regulations as well as directing the work of the company’s internal QA resources and an outsourced group of food safety auditors
• Applies FDA Model Food Code regulations to operational situations; works with People & Culture and communications to address food safety/operational concerns, incidents, and corrective actions
• Implements and maintains compliance programs aligned with Food Safety and Modernization Act (FSMA) requirements across all applicable operations
• Maintains the company’s Food Safety Plan as the master document for the required branch specific Food Safety Plans and Food Defense Plans; ensures restaurants, kitchens, and warehouses maintain FDA registration and manages inspection findings and corrective action plans
• Represents the company and its interest in all customer, brand, industry and government food safety committees
• Actively participates and presents at industry events and training; collaborates with industry peers within technical associations such as the National Restaurant Association Quality Assurance Executive Study Group and the National Environmental Health Association
• Educates and influences Brands and JV Partners to ensure operational standards and HACCP programs are compatible with company standards
• Manages the NSF Small Supplier on-boarding audit process; reviews audit findings, assesses rick levels, coordinates with brands and suppliers on corrective actions, and escalates critical issues

Senior Director, Quality Assurance

Operations

• Directs, plans and manages a multi-concept Food and Beverage location with complex operations as determined by revenue level, labor, union involvement, landlord relations, geographic span of responsibility, number of concepts, DBE Subtenants and joint ventures
• Accountable for achieving the location’s financial goals
• Oversees the daily operations of a multi-concept location and ensures delivery of the highest level of service, sanitation and customer relations
• Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
• Directs location staff to ensure compliance with applicable company standards, policies, practices and objectives
• Evaluates operations and seeks opportunities to continuously improve service
• Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships
• Authorizes hiring, firing, advancement, promotion or any other status change of location associates
• Serves as a resource to others in resolution of complex problems and issues

Senior Director, Operations

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

• Assist Branch management in executing restaurant management operations
• Ensure restaurant is clean and operates to high standards
• Supervise daily activities of associates
• Interview and make hiring decisions for staff
• Monitor financial and operational progress
• Ensure compliance with diversity, inclusion, and safety
• Prepare schedules and assign work tasks
• Manage cash handling and transactions
• Place orders and process invoices
• Maintain current contact information for all associates

Assistant General Manager

Payroll

• Manage day-to-day hourly and salary payroll processing for a broadly dispersed, high turnover, dynamic organization with over 30,000 weekly and bi-weekly paid employees
• Manages the Payroll team in preparation and processing of the hourly and salaried payrolls in the US & Canada, while coordinating the workflow through the department up through preparation and distribution of paychecks, tax filings and payments, deductions, and garnishments
• Conducts rigorous peer review and quality assurance of all payroll processing work to ensure accuracy and compliance; identifies and corrects errors before final processing
• Leads and develops a knowledgeable payroll team to work effectively, while ensuring confidentiality, accuracy, effective controls, and timeliness for payroll related documentation
• Develops internal procedures and controls to ensure compliance with regulatory and corporate audit controls
• Monitors and evaluates payroll system updates, with particular focus on system testing to ensure accurate and timely processing
• Maintains payroll data (earnings and deduction codes) and tax data (rates and jurisdictions) in PeopleSoft
• Serves as the Payroll subject matter expert and in the PeopleSoft HCM, including entering environment change requests and performing timely validation of test results prior to changes being put into production
• Sets guidelines for Payroll team, determines payroll schedule, timelines/deadlines for HR and managers to provide information to payroll for processing; maintain continuous level of engagement between team, plant HR resources and PeopleSoft HRIS
• Aids the General Accounting function in reconciliation of payroll bank and general ledger accounts
• Participate in company’s future transitions of PeopleSoft to SuccessFactors HCM, payroll engine, and time and attendance system
• Actively participates and lends technical expertise in the selection, establishment, implementation, and transition to a new Payroll Management system

Senior Manager, Payroll Processing

• Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures
• Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries
• Assigns work tasks and priorities to stock team members based on operational needs
• Manages stock replenishment activities to maintain adequate sales floor inventory levels
• Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits
• Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records
• Collaborates with management on stock performance metrics, staffing needs, and operational improvements

Stock Manager

• Supervise stock associates during assigned shifts; assign tasks, set priorities and ensure timely execution of receiving, stocking, and inventory procedures.
• Ensure team adherence to opening/closing checklists, stockroom standards and asset protection protocols; conduct shift inspections for organization, labeling, and secure storage.
• Coordinate incoming freight, receiving, counting, and processing deliveries; document and report shortages, overages, and damages within required timeframes.
• Manage sales floor replenishment to maintain in-stock levels; partner with sales teams to identify outs and prioritize restocking by business need and planogram/merchandising standards.
• Oversee processing of returns, damaged, and outdated goods for vendor credit; maintain accurate documentation and timely completion of procedures.
• Utilize RMS/WMS/ERP to track stock levels, process orders, and maintain records; assist with cycle counts, investigate variances, and support annual physical inventory.
• Maintain clean, organized, and safe stock areas; ensure proper equipment use, storage practices, and PPE/OSHA compliance; escalate maintenance needs.
• Provide on-the-job coaching; reinforce SOPs, safety practices, and performance expectations; give real-time feedback and support cross-training.
• Share shift updates on KPIs (e.g., receiving throughput, pick/replenishment accuracy, outs), staffing needs, and process improvements with management.

Brand Manager

• Collaborate closely with the General Manager to oversee daily operations of our specialty retail locations.
• Oversee execution of brand-directed visual merchandising programs, seasonal resets, and promotional displays; ensure consistency across all retail locations.
• Conduct regular brand standard audits to ensure compliance with visual merchandising, product presentation, and brand guidelines.
• Serve as the primary liaison with brand partners and vendors; communicate brand initiatives, seasonal requirements, and promotional strategies.
• Develop brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques.
• Analyze brand performance metrics, sales data, and customer feedback; provide actionable insights and recommendations to operational leadership for performance optimization.
• Collaborate with inventory and operations teams to manage stock allocation, seasonal transitions, and promotional merchandise in alignment with brand requirements.
• Partner with store leadership to ensure brand-aligned customer service standards; provide coaching and guidance to enhance customer engagement.
• Prepare reports to brand partners on compliance status, visual execution, and performance metrics;

Merchandising and Brand Manager

• Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures while maintaining productivity standards and meeting operational deadlines
• Ensures all stock personnel follow proper opening/closing procedures and safety protocols; conducts shift inspections to verify merchandise organization, storage standards, and compliance with asset protection requirements
• Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation
• Assigns work tasks and priorities to stock team members based on operational needs; provides on-the-job coaching and training to ensure proper execution of stocking procedures and company standards
• Manages stock replenishment activities to maintain adequate sales floor inventory levels; coordinates with sales staff to identify out-of-stock merchandise and prioritizes restocking based on business needs
• Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintains proper documentation and ensures timely completion of return procedures
• Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records; assists with cycle counts and annual inventory preparations while investigating and reporting inventory variances
• Maintains clean, organized, and safe stock areas in compliance with safety regulations; ensures proper storage procedures and equipment maintenance while reporting maintenance needs to management
• Collaborates with management on stock performance metrics, staffing needs, and operational improvements while providing feedback on process efficiency and team performance

• Assists Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations.
• Ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards.
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the GM /AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures.
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit.
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered.
• Actively ensures all associates take all mandated rest breaks and meal periods.
• Ensures display areas are appropriately clean, stocked, and visually appealing.
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.
• Places orders for individual units, receives goods, processes invoices.
• Ensures that the company has the most current contact information for all associates working in the restaurant.

Shift Manager II

• The purpose of the F&B Multi-Unit Manager I role is to act as an intermediary position for the location’s Senior/Director of Operations within a geographically recognized section or subsection of a branch or zone.
• The F&B Multi Unit Manager I ensures that all of the restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s) accountable.
• The F&B Multi Unit Manager I uses broad discretion and judgement to make great leadership decisions.
• Ensures all GMs and staff recognize the importance of preparing each of the zone’s restaurants for next day opening, holding GMs accountable for executing all closing and opening checklist/requirements.
• Responsible for scheduling managers to ensure the zone has a leader-decision maker on site within the zone during all hours of operations, and that all restaurants have a person-in-charge on site during all operating hours.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants in the zone.
• Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community.
• Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives.
• Regularly meets and collaborates with the DO/Sr. DO about issues, decisions, people, and strategy, Communicates leadership’s vision and goals to zone leadership.
• Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors.
• Engages with Ops Controller and DO/SDO on financial decisions and enacting needed controls.

Multi-Unit F&B Manager

People Operations

• Establishes and maintains a position of trusted adviser to all operations managers.
• Partners with the HR Manager to establish and maintain a positive and visible HR presence in the branch among associates at all levels.
• Identifies trends and regularly communicates branch level issues with the HR Manager
• Collaborates with and provides daily advice to operations managers on employee discipline, performance management, retention, engagement, rewards, and recognition.
• Maintains in depth technical knowledge of HR best practices, federal/state/local regulations and statutes, and company HR policies and procedures, ensuring they are fully considered before HR decisions are made.
• As applicable, fully understands collective bargaining agreement, and answers questions related to union practices.
• Conducts confidential HR counseling, investigations and exit interviews
• Gathers, analyzes, understands, and monitors operational data and useful HR metrics such as turnover rates, wage rates, staffing levels, diversity, and sales data to help forecast and plan for staffing needs.
• Collaborates with regional HR staff to proactively source, recruit, screen, interview, offer, hire, and orient candidates/new hires.
• Develops and maintains relationships with community-based organizations to enhance applicant pool.
• Develops and delivers new hire orientation, required policy training and corporate developed trainings.
• Understands airport/landlord policies and procedures and partners with operations to ensure compliance.
• Responds to associate inquiries and questions related to compensation, leave, scheduling, assignments, complaints, policies and procedures, and the full-cycle on-boarding process.
• Performs general HR functions including but not limited to employee file maintenance, preparation of logs, and PeopleSoft systems data entry and maintenance

Inventory Business Analyst

Retail Multi-Unit Manager

Shift Manager

Senior Director, Quality Assurance

Senior Director, Operations

Retail Shift Manager

Assistant General Manager

Senior Manager, Payroll Processing

Stock Manager

Stock Manager

Merchandising and Brand Manager

Stock Manager

Shift Manager II

Multi-Unit F&B Manager

Operations People & Culture Generalist