Avolta

People Operations

• Assists in establishing a positive HR presence with all associates and management within the branch.
• Assists in the application of all federal, state, and local laws, collective bargaining agreements, and corporate and local HR policies and procedures.
• Assists in ensuring that all required HR standards are understood and followed by associates.
• Coordinates / facilitates HR investigations.
• Proactively interacts with associates, identifies business and people issues, effectively resolves HR administration problems, maintains confidentiality, and escalates issues to the HR Generalist or HR Manager, as necessary.
• Understands airport/landlord policies and procedures and partners with operations to assist with compliance.
• Supports the full recruitment process including posting new positions, conducting initial applicant screenings, coordinating interviews, performing administrative tasks to complete system based hiring process, and scheduling and tracking badging activities. May participate in Job Fairs and other recruiting efforts.
• Responds to associate inquiries and questions related to pay, paid time off, scheduling, assignments, complaints, policies and procedures, and the on-boarding process.
• Performs general administrative functions including but not limited to maintaining employee files, document retention, report generation, processing changes to employee records in HRMS systems and appropriate persons, completing logs and checklists, processing required forms and worksheets, and maintaining HR data, forms, and documents.
• Coordinates and delivers new hire orientation
• Promotes positive associate and labor relations.

Operations HR Specialist

Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager I

Brand Manager

• Conduct regular brand standard audits and store assessments to ensure compliance with visual merchandising, product presentation, and brand guidelines; provide corrective action plans and follow-up support.
• Oversee execution of brand-directed visual merchandising programs, seasonal resets, and promotional displays; ensure consistency across all retail locations.
• Serve as the primary liaison with brand partners and vendors; communicate brand initiatives, seasonal requirements, and promotional strategies; ensure timely execution of brand programs.
• Develop and deliver brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques.
• Monitor and analyze brand performance metrics, sales data, and customer feedback; provide actionable insights and recommendations to operational leadership for performance optimization.
• Collaborate with inventory and operations teams to manage stock allocation, seasonal transitions, and promotional merchandise in alignment with brand requirements.
• Partner with store leadership to ensure brand-aligned customer service standards; provide coaching and guidance to enhance customer engagement.
• Prepare and deliver regular reports to brand partners on compliance status, visual execution, and performance metrics; maintain strong vendor relationships and market insights.
• Coordinate multiple brand initiatives, seasonal launches, and promotional campaigns while ensuring timely execution and adherence to brand standards.

Merchandising, Brand Manager

Director

• Oversees end-to-end distribution center operations across multiple assigned locations
• Establishes and monitors KPIs including order accuracy, on-time delivery, inventory turns, and cost per unit while driving productivity improvements and maintaining quality and safety standards
• Streamlines inventory levels across all locations to minimize overstocking and stockouts while balancing demand fluctuations
• Develops strategies to exceed SLAs, enhances customer satisfaction metrics, and leads continuous improvement initiatives
• Leads the development, implementation, and continuous improvement of standard operating procedures across all distribution operations
• Recruits, hires, trains, and develops distribution center management teams across assigned locations
• Develops and manages operating budgets for assigned distribution centers
• Leverages warehouse management systems (WMS), ERP platforms, and data analytics tools to optimize operations
• Partners with planning, procurement, transportation, sales, and customer service teams to align distribution operations with business objectives
• Maintains positive labor relations and effectively manages union partnerships

Director, Distribution and Logistics

• Assumes responsibility for all branch purchasing, food production and storage; updates pricing and order guides; and establishes par inventory levels for all products
• Controls food and labor costs to maximize profitability
• Ensures food quality, recipe, and portion control standards meet Food Safety Standards and Specifications
• Oversees daily delivery of food items and various goods/products to the units and assigns tasks to commissary personnel
• Ensures all associates receive proper training on food and equipment safety
• Resolves routine questions and problems and refers more complex issues to higher levels
• Works directly with vendors to ensure purchases are in accordance with company specifications and serves as a liaison for service contractors

Commissary Shift Manager

Human Resources

• Establishes and maintains a position of trusted adviser to all operations managers.
• Partners with the HR Manager to establish and maintain a positive and visible HR presence in the branch among associates at all levels.
• Identifies trends and regularly communicates branch level issues with the HR Manager
• Collaborates with and provides daily advice to operations managers on employee discipline, performance management, retention, engagement, rewards, and recognition.
• Maintains in depth technical knowledge of HR best practices, federal/state/local regulations and statutes, and company HR policies and procedures, ensuring they are fully considered before HR decisions are made.
• Conducts confidential HR counseling, investigations and exit interviews
• Gathers, analyzes, understands, and monitors operational data and useful HR metrics such as turnover rates, wage rates, staffing levels, diversity, and sales data to help forecast and plan for staffing needs.
• Collaborates with regional HR staff to proactively source, recruit, screen, interview, offer, hire, and orient candidates/new hires. Develops and maintains relationships with community based organizations to enhance applicant pool.
• Develops and delivers new hire orientation, required policy training and corporate developed trainings.
• Understands airport/landlord policies and procedures and partners with operations to ensure compliance.
• Responds to associate inquiries and questions related to compensation, leave, scheduling, assignments, complaints, policies and procedures, and the full-cycle on-boarding process.
• Performs general HR functions including but not limited to employee file maintenance, preparation of logs, and PeopleSoft systems data entry and maintenance

Senior HR Generalist

Sales

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Sales Associate

• Preparing food and beverages according to Brands operational standards
• Providing guests with great service
• Maintaining a clean, safe, and organized workspace
• Maintain adequate stock level of all products carried in the stores
• Maximize sales by efficiently receiving product deliveries and restocking the stores
• Acknowledge and greet customers as they enter the cafe/store
• Take customers’ food and beverage orders efficiently and accurately
• Follow all company policies, cash handling policies and special store loss prevention procedures
• Communicate effectively with customers, fellow employees, and store management
• Effectively operate a cash register
• Know basic store layout to assist customers in their selection of product
• Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
• Communicate pricing, out of date, and inventory issues with management
• Assist other store employees in maintaining security
• Stock merchandise
• Inform management of any out of stock situations
• Help maintain a neat, clean, organized cafe/store

F&B Sales Associate

Duty Free Sales Associate – Part Time

• Collaborate closely with the General Manager to oversee daily operations of our specialty retail locations.
• Oversee execution of brand-directed visual merchandising programs, seasonal resets, and promotional displays; ensure consistency across all retail locations.
• Conduct regular brand standard audits to ensure compliance with visual merchandising, product presentation, and brand guidelines.
• Serve as the primary liaison with brand partners and vendors; communicate brand initiatives, seasonal requirements, and promotional strategies.
• Develop brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques.
• Analyze brand performance metrics, sales data, and customer feedback; provide actionable insights and recommendations to operational leadership for performance optimization.
• Collaborate with inventory and operations teams to manage stock allocation, seasonal transitions, and promotional merchandise in alignment with brand requirements.
• Partner with store leadership to ensure brand-aligned customer service standards; provide coaching and guidance to enhance customer engagement.
• Prepare reports to brand partners on compliance status, visual execution, and performance metrics;

Merchandising & Brand Manager

Security Engineer

• Provides ad hoc security services for the North America Support Center (NASC)
• Responsible for active monitoring of security cameras, access points, and building floors
• Responds to incidents and calls for service within and around the building
• Greets visitors and conducts rounds on each floor
• Develops new hire and visitor badging if needed

Security Guard

• Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures while maintaining productivity standards and meeting operational deadlines
• Ensures all stock personnel follow proper opening/closing procedures and safety protocols; conducts shift inspections to verify merchandise organization, storage standards, and compliance with asset protection requirements
• Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation
• Assigns work tasks and priorities to stock team members based on operational needs; provides on-the-job coaching and training to ensure proper execution of stocking procedures and company standards
• Manages stock replenishment activities to maintain adequate sales floor inventory levels; coordinates with sales staff to identify out-of-stock merchandise and prioritizes restocking based on business needs
• Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintains proper documentation and ensures timely completion of return procedures
• Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records; assists with cycle counts and annual inventory preparations while investigating and reporting inventory variances
• Maintains clean, organized, and safe stock areas in compliance with safety regulations; ensures proper storage procedures and equipment maintenance while reporting maintenance needs to management
• Collaborates with management on stock performance metrics, staffing needs, and operational improvements while providing feedback on process efficiency and team performance

Retail Stock Manager

• Provides assistance with and facilitates HR support tasks and activities within the branch.
• Assists with recruiting associates, administering hiring and on-boarding, preparing and maintaining employment records, and airport badging, if applicable.
• Maintains other human resources documentation, distributes human resources communications as appropriate, and performs all other responsibilities as directed by the business or as assigned by Management.
• Interacts with associates in a professional and pleasant manner to answer administrative questions related to pay, policies and procedures, and/or distribute work related documents, materials, and information.
• Compiles, files, and safeguards employment, benefit, pay change, informational and other confidential documents and records in accordance with company policy.
• Provides administrative support for recruiting activities and initiatives, including, but not limited to posting job openings, attending career fairs, coordinating interviews, and generating offer letters for hourly associates.
• Administers pre-employment screening such as drug testing, background checks, airport badging, and WOTC.
• Coordinates and assists with the new hire process, including assisting and ensuring new hires properly complete on-boarding paperwork, submitting and processing paperwork with appropriate persons, creating new employee files, coordinating orientation, and supporting training efforts.
• Coordinates confidential HR investigations.
• Supports HR Specialists and HR Manager in solving HR problems. Maintains confidentiality.
• Performs general administrative functions including, but not limited to, generating reports, maintaining employee files, processing changes to employee records in HRMS systems and appropriate persons, completing logs and checklists, processing required forms and worksheets, and maintaining HR data, forms, and documents.
• Promotes positive associate and labor relations.

HR Coordinator

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

• Assists Branch management in executing QSR or similar restaurant management operations
• Completes opening, daily and closing procedures/checklists
• Supervises day-to-day activities of associates within a defined group of restaurants or points-of-sale
• Participates in the interview process and provides input in hiring
• Assigns work tasks and activities, prepares schedules, and ensures all shifts are covered
• Monitors compliance with wellness and safety procedures
• Places orders for individual units and processes invoices