Avolta

Human Resources

• Provide general HR and administrative support to the People & Culture department
• Manage functions such as recruitment, onboarding, compensation, benefits, and employee relations
• Maintain compliance with labor laws and company policies
• Assist in the execution of People and Culture initiatives
• Respond to inquiries related to pay, paid time off, and onboarding process
• Conduct new hire orientation and maintain team member files

HR Specialist

Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Shift Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager II

• The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives
• Ensures daily orders are prepared and units are stocked with appropriate levels of product
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed
• Holds Managers and staff accountable for ensuring all safety standards are understood and followed

General Manager

Director

• Act as an intermediary for the location’s Senior/Director of Operations
• Ensure all restaurants in the assigned zone are clean, staffed, and operational
• Schedule managers to ensure a leader is present on site at all times
• Provide consistent support, coaching and encouragement to restaurant staff
• Understand financial and operational data to meet zone goals
• Promote HMSHost as an employer of choice

Multi-Unit F&B Director

• Act as an intermediary for the location’s Senior/Director of Operations
• Ensure all restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high standards
• Schedule managers to ensure a leader-decision maker on site during all hours of operations
• Provide restaurant staff with consistent support, coaching and encouragement
• Reads and understands financial and operational data to monitor progress towards zone goals
• Engage with Ops Controller and DO/SDO on financial decisions and enact needed controls

Multi-Unit F&B Manager II

Financial Planning and Analysis

• Responsible for leading business and financial analysis for F&B and retail business
• Conducting analysis to identify cost optimization and efficiency opportunities
• Managing budget targets and periodic/quarterly forecast processes
• Leading analysis for strategic and tactical initiatives of the operations group
• Interacting with senior field management to facilitate operations decision making process.

FP&A Manager

• Responsible for leading business and financial analysis for F&B and retail business
• Conducting analysis to identify cost optimization and efficiency opportunities
• Managing budget targets and periodic/quarterly forecast processes
• Leading analysis for strategic and tactical initiatives of the operations group
• Interacting with senior field management to facilitate operations decision-making process

Senior Manager, FP&A

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review;
• Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

Pricing Analyst

• The Manager, Revenue Optimization is responsible for developing and executing programs and performing analysis associated with the Revenue Optimization category of the enterprise Operational Performance Management Program.
• This position is responsible for performance improvement objectives related to pricing and other revenue optimization areas for assigned categories, concepts, or business units.
• Assists in maintaining the product hierarchy used for pricing and sales mix analysis to include maintaining all product dimensions and attributes necessary to facilitate the pricing process, sales mix analyses and related revenue KPIs (Average Transaction Value) for assigned categories, concepts or business units.
• Assists in the implementation of the systems responsible for pricing and menu optimization and performance management of related KPIs.
• Serves as the pricing and sales mix expert of internal and external factors contributing to changes in prices, sales mix and related KPIs for assigned categories, concepts, or business units; conducts or oversees pricing analyses, sales mix and related KPIs for performance management for assigned categories, concepts, or business units.
• Participates in the implementation or execution of Revenue Optimization projects to improve revenue, related KPIs and the pricing and menu optimization processes for assigned categories, concepts, or business units.
• Regularly submits pricing submissions/audits to Landlords on behalf of local operations; corresponds with Landlords regarding pricing submissions/audits or the centralized pricing process.
• Presents results of projects assigned and other analysis as required to departmental leadership or alongside departmental leadership to internal/external stakeholders.

Senior Manager, Revenue Optimization

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates
• Ensures compliance with all company adult beverage policies
• Participates in the interview process, provides input in hiring
• Assigns work tasks and activities, participates in preparing schedules
• Ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed
• Monitors compliance with wellness and safety procedures
• Understands and performs all Health and Safety activities
• Places orders for individual units, receives goods, and processes invoices
• Ensures that the company has most current contact information

Accounting Manager

• Manages monthly retail accounting close process including revenue recognition, costs of goods sold, inventory accounting, and P&L analysis across retail locations
• Serves as liaison with Deloitte for retail accounting audit activities and prepares audit support documentation
• Supports Director with General Ledger maintenance
• Performs balance sheet reconciliations for retail-related accounts, investigating variances and issues as necessary
• Assists with documentation over key accounting processes
• Runs periodic financial reports daily during month end close; has ownership of certain balance sheet accounts
• Prepares various schedules for financial reporting and auditing; serves as an interface with external audit teams during internal control and financial statement audits
• Collaborates with Shared Services team in Netherland and India on accounts payable, vendor management, and transactional accounting support
• Works with Group Reporting team in Basel and Netherlands to respond to any open queries

Retail Accounting Manager

Producer

• Supervises food production catering personnel and controls food and labor costs
• Establishes par inventory levels for all products
• Supervises product shipments from vendors and storeroom stocking to ensure they meet all company standards
• Supervises shipment of prepared products to units and catering functions according to shipping schedules and requisitions
• Conducts scheduled quality assurance tours of all facilities assigned to ensure operating standards are being met
• Oversees hiring, promotions, transfers and terminations of associates
• Oversees catering functions daily
• Complies with HMSHost and franchise policies as well as those of all applicable regulatory agencies at all times
• Works directly with the Commissary Manager, Business Center Staff, Sr. Administrative Assistant, Area Controller, General Managers, Loss Prevention, Human Resources and Store & Assistant Managers

HR Specialist

Shift Manager

Shift Manager II

General Manager

Multi-Unit F&B Director

Multi-Unit F&B Manager II

FP&A Manager

Senior Manager, FP&A

General Manager

Retail Shift Manager

Senior Manager, Revenue Optimization

Shift Manager II

Shift Manager II

Retail Accounting Manager

Food Production Manager