Terminal Manager
Avolta
full-time
Posted on:
Location Type: Office
Location: Newark • New Jersey • United States
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Salary
💰 $60,808 - $69,495 per year
About the role
- Ensure the provision of the highest level of customer service possible, promoting quality customer service among staff by acting as a positive role model
- Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff
- Maintain staff levels that allow for the best possible customer service
- Carry out Supervisor performance evaluations and goal assessments and supports Supervisors for staff evaluations
- Organize and lead meetings with Shift Supervisors to ensure appropriate communication
- Ensures Supervisors are verifying staff positioning during the shift according to the shop activity and priorities
- Prepare work schedules to ensure the stores goals will be met through appropriate planning & organization
- Review sales by store, category and brand, compared to previous sales and budget
- Ensure that daily sales are being tracked by the Shift Supervisors and Sales Associates
- Analyze if any issue in the terminal/store might be affecting the weekly sales and take corrective actions if needed
- Review inventory cycle count plans for the stores, ensuring appropriate execution
- Identify any replenishment issues and take necessary action to correct them
- Ensures the store is in compliance with all Airport, Provincial and Federal laws/ regulations
- Manages the team to improve customer experience through excellent operation standards
- Manages marketing strategy, working with General Manager and Supervisory team, including price changes, merchandising standards, TSRP and promotional changeovers
- In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals as well as the inventory levels for the stores
- Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and ensuring that staff are aware of sales goals
- Performs all other responsibilities as directed by the business or leadership team
Requirements
- At least 2 years of previous management experience in a luxury retail setting
- Strong leadership skills with demonstrated ability to build effective teams and motivate employees
- Knowledge of effective merchandise presentation standards
- Understanding of Travel Retail concepts
- Experience with MS Office Programs
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- 401(k) retirement plan
- Company paid life insurance
- Tuition reimbursement
- Employee discounts across all company brands
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
merchandise presentation standardssales analysisinventory managementperformance evaluationsgoal assessmentsstaff schedulingcustomer service managementmarketing strategyreplenishment managementcompliance with laws
Soft Skills
leadershipteam buildingemployee motivationcommunicationorganizational skillsproblem-solvingcustomer experience improvementstaff developmentperformance recognitionpositive role modeling