Avolta

Manager

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Deploys staff and resources to maximize profitability within the restaurant
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement
• Interviews job candidates, makes hiring, termination, advancement, and promotion decisions for associates
• Ensures company and branch diversity and inclusion philosophy is understood and executed
• Reads and understands financial and operational data and reports to monitor progress towards unit goals
• Recognizes restaurant staff for their contributions and performance
• Ensures daily orders are prepared and units are stocked with appropriate levels of product
• Oversees receiving goods, processing invoices, and maintaining restaurant equipment.

General Manager

Sales

• Welcome and greet customers with a friendly smile
• Communicate well with customers, coworkers, and store management
• Become familiar with merchandise to help customers and answer questions
• Operate a cash register efficiently, including Credit Card transactions
• Follow company policies, including cash handling and loss prevention procedures
• Inform management about pricing, inventory, and out-of-date issues
• Protect company assets and stock merchandise in the store and backroom
• Organize damaged products and notify management of out-of-stock items
• Keep the store clean by sweeping, dusting, organizing merchandise, and taking out the trash
• Continuously replenish stock on the sales floor
• Perform other related tasks as needed

Sales Associate

• Availability to work at 3:30am any day of the week, including weekends & holidays
• Work a Full-time schedule
• Courier of products from our stores to international flights to comply with Customs requirements
• Drive sales through superior customer service
• Acknowledge and greet customers as they enter the store
• Follow all company policies, cash handling policies and special store loss prevention procedures
• Communicate effectively with customers, fellow employees, and store management
• Effectively operate a cash register
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
• Communicate pricing, out of date, and inventory issues with management
• Assist other store employees in maintaining security in stores
• Stock merchandise
• Inform management of any out of stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, and straightening of merchandise on store fixtures and displays
• Assist with book inventory process (i.e., ordering, receiving, returns)
• Perform related work as assigned

Sales Associate, Early Mornings

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Shift Manager

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Perform related work as assigned

Duty Free Sales Associate

• Manage the daily operations of the restaurant to ensure efficiency
• Handle staff scheduling and deployment to maximize profitability
• Ensure restaurant cleanliness and readiness for opening/closing
• Conduct interviews and make hiring decisions for restaurant staff
• Monitor financial performance and implement corrective actions as needed
• Engage with staff to promote a positive work environment and employee satisfaction
• Collaborate with senior management to develop strategies for continued success

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

CFA Assistant General Manager

• Execute opening, daily, and closing procedures following company policies and operational checklists
• Lead and support retail associates during assigned shifts
• Keep the store clean, organized, and visually appealing
• Monitor equipment and report maintenance needs
• Assign daily tasks
• Maintain compliance with labor regulations
• Act as Manager on Duty (MOD) during shifts
• Operate POS systems and process transactions
• Monitor inventory and assist with receiving merchandise
• Support visual merchandising standards
• Deliver outstanding customer service
• Train associates on brand standards and operational procedures

Retail Shift Manager

• Manage a QSR restaurant or small cluster of restaurants
• Ensures the restaurant is clean, staffed, open for business
• Operates to high operational and financial standards
• Makes great leadership decisions
• Oversees receiving goods, processing invoices, contacting vendors

• Ensures on a daily basis that the kitchen is staffed appropriately, the kitchen is clean, inventory levels are appropriate and equipment is working properly
• Supervises the day to day activities of kitchen staff and assigns responsibilities for specified work
• Continually monitors and updates prep, par and pull sheets
• Trains cooks and prep cooks
• Ensures recipe compliance and completes self-inspection reports
• Ensures expediting is performed correctly
• Maintains planograms for walk-ins
• Identifies hiring, firing, advancement, promotion or any other associate status change needs of the kitchen staff
• Complies with company and franchise standards of operation procedures, as well as those of all applicable regulatory agencies, and ensures on a daily basis that all products are prepared and presented in accordance with brand or company standards
• Provides the highest quality of customer service to the customers at all times, to include ensuring the proper training of all staff and supporting associates to ensure customer satisfaction and product quality

Kitchen Manager

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Manager II

• Assist Branch management in executing complex QSR or Casual Dine restaurant management operations
• Ensure the restaurant is clean, staffed, and operates to high operational standards
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM /F&B Multi Unit Manager I in managing day-to-day activities of associates
• Interviews job candidates and makes hiring decisions
• Promotes HMSHost as an employer of choice
• Reads and understands financial and operational data and reports