Avive Solutions Inc.

Growth Marketing

• Design and execute territory-specific marketing plans to support AEs and accelerate pipeline growth in active markets.
• Build and deploy regional playbooks that include:
• - Local media outreach
• - Community events and activations (e.g., CPR training, product demos)
• - Co-branded campaigns with customers or civic partners
• - Referral and advocacy programs tailored by market
• Collaborate with Sales to identify high-opportunity local segments and deliver tailored marketing support.
• Develop and execute Avive’s multi-channel demand generation strategy (paid search, paid social, SEO, email, webinars, etc.).
• Create performance-driven campaigns to generate leads across core segments (public safety, schools, corporate campuses, municipalities, etc.).
• Own full-funnel conversion strategy—from ad creative to landing pages to lead nurture workflows.
• Partner with Product Marketing to turn messaging into compelling, conversion-oriented content.
• Drive local visibility through community storytelling and earned media; pitch to regional press and coordinate local coverage with PR partners.
• Work with internal and external stakeholders to amplify customer wins, AED saves, and high-impact deployments.
• Manage the marketing strategy for territory-based sponsorships, associations, local events, and outreach campaigns.
• Measure and report on campaign performance and territory pipeline impact using tools like HubSpot, Salesforce, and Google Analytics.
• Track and improve key growth KPIs (lead quality, CAC, ROAS, MQL,, pipeline contribution).
• Implement testing and learning processes for continuous improvement of both national and localized campaigns.

Growth Marketing Manager

Financial Planning and Analysis

• Manage all aspects of general ledger accounting, including month-end and quarter-end close, quarterly reviews, and year-end close procedures for key balances sheet and income statement accounts.
• Prepare monthly reporting package (BoD) with variance analysis.
• Collaborate with department leaders on monthly expense analysis including identifying cost optimization opportunities. Departments include Sales & Marketing, R&D, Operations, H/R and Finance.
• Lead forecasting and annual operating plan cycles with time-oriented deliverables.
• Manage, mentor, and inspire a general ledger team of 2+ members.
• Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.
• Lead process optimization projects that drive operational efficiencies to save hours & improve accuracy of internal reporting.
• Own the continual development and execution of control structures for GL accounting; serve as a thought partner for Sales & Marketing, R&D, Operations, H/R and Finance on their control structures.
• Develop and prepare internal management reporting documents to support company decision making and analysis.
• Own our quarterly and year end audit requests with our external auditors. Support ad-hoc projects as appropriate.
• Support any property or sales tax audits.
• Assist in the administration of bank accounts and access

Senior Finance Manager

Technical Recruiter

• Partner with software, hardware, product, and operations leaders to deeply understand business goals, workforce planning needs, and future organizational design.
• Create and drive Avive’s technical hiring strategy — including sourcing frameworks, process optimization, and long-term pipeline development.
• Provide market intelligence, compensation benchmarking, and talent insights to influence executive-level hiring decisions.
• Own end-to-end recruiting for a diverse range of technical roles — from sourcing, coordinating, and engagement through offer negotiation and closing.
• Build and manage highly targeted sourcing strategies for niche, hard-to-find engineering talent (hardware, embedded software, firmware, software, product, etc.).
• Maintain exceptional candidate experience aligned with Avive’s values: transparent, respectful, mission-driven, and fast-moving.
• Build proactive pipelines for critical technical roles and future key hires, leveraging outbound sourcing, events, networking, and creative channels.
• Strengthen Avive’s employer brand externally by representing the company at industry events, conferences, university partnerships, or meetups.
• Collaborate with People, Marketing, and Engineering leadership to create compelling recruiting content and outreach narratives.
• Define, refine, and scale recruiting workflows, scorecards, interview training, and tools to support a rapidly growing technical organization.
• Monitor and report on hiring metrics, funnel performance, candidate quality, and time-to-fill — using data to inform decisions and drive accountability.
• Identify opportunities to make our hiring processes more equitable, efficient, and consistent.

Senior Technical Recruiter

Business Development Rep

• Identify and prospect for new customers by leveraging high volume and high velocity outbound prospecting tactics
• Set up quality meetings, effectively manage a pipeline, nurture relationships, and close deals.
• Develop creative and customized outreach strategies to prospect for potential customers.
• Maintain accurate and detailed records of all sales activities and customer interactions within our CRM system.

Business Development Representative – West

Customer Support

• Own hiring, onboarding, training, and ongoing development of Customer Support team members.
• Implement quality assurance standards and coach agents to maintain best-in-class service levels.
• Serve as an escalation point for complex customer issues, supporting agents with live questions and troubleshooting.
• Oversee daily support operations across phone, email, and live chat channels.
• Act as a direct support agent as needed, especially during peak times or to model best practices.
• Investigate and resolve customer complaints, including approving account adjustments and service accommodations.
• Maintain up-to-date knowledge of all Avive products and services to ensure accurate, confident support.
• Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels.
• Own enterprise SLA compliance, including response time, resolution time, and escalation commitments.
• Lead incident response for high-severity issues, including cross-functional coordination and customer communication.
• Partner with Product, Quality, and Engineering, to build troubleshooting guides, decision trees, and support workflows for technical issues.
• Partner with Finance, Business Systems, and Marketing to improve internal processes and ensure a smooth end to end customer experience.
• Partner with Product and Engineering to influence roadmap decisions based on support insights.
• Update scripts, help center content, and internal documentation based on new learnings.
• Research and evaluate call center technologies to increase efficiency and enhance the customer experience.
• Design and own core Customer Support KPIs (e.g., first response time, resolution time, CSAT, backlog health, reopen rates, deflection).
• Set performance targets aligned to company growth stage and customer expectations.
• Track team performance against service-level and productivity goals.
• Prepare and analyze call center metrics to optimize resource allocation and improve processes.
• Manage team schedules, forecast staffing needs, and ensure adequate queue coverage.
• Lead regular team meetings to review performance, share insights, and reinforce expectations.
• Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets).

Growth Marketing Manager

Senior Finance Manager

Senior Technical Recruiter

Business Development Representative – West

Customer Support Manager