Avive Solutions Inc.

Frontend Engineer

• Design, build, and maintain scalable frontend applications using Angular and TypeScript.
• Architect and implement complex UI features and reusable components using Tailwind CSS and modern Angular best practices.
• Develop responsive, accessible, and cross-browser-compatible user interfaces aligned with design specifications.
• Implement and manage complex client-side state using RxJS and Angular Signals.
• Integrate frontend applications with RESTful APIs, authentication flows, and real-time or asynchronous data interactions.
• Build and maintain mapping and geolocation features using Google Maps API, including advanced marker clustering.
• Optimize frontend applications for performance, bundle size, responsiveness, and overall user experience.
• Write clean, maintainable, and unit-test–focused code with strong coverage using Jasmine and Karma.
• Implement robust error handling, logging, and monitoring practices using tools such as Sentry.
• Collaborate with backend, QA, DevOps, product, and design teams to deliver end-to-end solutions.
• Document technical designs, architectural decisions, and complex feature implementations.
• Support deployments and troubleshooting across multiple environments, including development, staging, QA, VnV, and production

Senior Frontend Engineer

SDET

• Performs manual testing of websites across desktop, mobile, and tablet platforms.
• Conducts end-to-end user testing involving both web applications and embedded devices.
• Writes Python scripts to test APIs, communication protocols, and assist in test automation.
• Analyzes software requirements for testability and designs comprehensive test suites to cover edge cases and expected behaviors.
• Independently creates test protocols, test cases, and test reports based on requirements and system expectations.
• Triages defects, identifies root causes, defines reproducibility steps for developers, and documents findings in Jira.
• Supports testing across ad-hoc, targeted ticket testing, system-level, and formal verification stages.
• Demonstrates an energetic, creative, and proactive attitude, thriving in a fast-paced, collaborative, goal-driven environment and motivating team members to meet tight schedules

Software Test Engineer

DevOps Engineer

• Design, implement, and maintain robust, scalable infrastructure and automation solutions.
• Automate and optimize infrastructure provisioning, configuration management, deployment processes and operational repetitive tasks.
• Execute infrastructure and application deployments to upper cloud environments.
• Develop, maintain, optimize CI/CD pipelines and operational workflows.
• Monitor & optimize system performance & resource utilization and identify bottlenecks
• Implement scalable and reliable systems that support product growth and team agility.
• Troubleshoot, determine root causes and resolve technical issues.
• Participate in code reviews and provide feedback on best practices.
• Collaborate cross-functionally with cloud, firmware, and hardware development teams to integrate and align solutions.
• Document operational processes, tools, and workflows to ensure knowledge sharing and smooth transitions.

Senior Devops Engineer

Security Engineer

• Administer user authentication systems across platforms like Google Workspace, Okta, NetSuite, and Salesforce.
• Implement and maintain Single Sign-On (SSO), Two-Factor Authentication (2FA), and role-based access control (RBAC) across company systems.
• Perform periodic reviews of user access and permissions to ensure compliance with organizational policies.
• Monitor device compliance with security policies, applying updates, patches, and configurations as needed.
• Identify and mitigate risks related to endpoint security, including malware, unauthorized access, and system vulnerabilities.
• Analyze logs from cloud platforms and endpoint systems to detect potential security breaches or suspicious activity.
• Provide end-user support for hardware and software issues, ensuring minimal downtime and disruptions.
• Assist with onboarding and offboarding processes, including setting up new devices and decommissioning old equipment.
• Train employees on proper use of company IT systems and security best practices.
• Maintain detailed records of IT assets, configurations, and access policies.
• Document troubleshooting steps, system configurations, and best practices for reference.
• Generate regular reports on IT infrastructure performance, usage, and security compliance.

IT Infrastructure and Security Administrator

Backend Engineer

• Design, build, and maintain scalable backend services and APIs using Python and Django.
• Develop and optimize data storage solutions with PostgreSQL and Redis, ensuring reliability and performance.
• Implement Elasticsearch for search and analytics across large datasets.
• Architect and operate distributed systems that handle high-throughput and low-latency workloads.
• Build and operate asynchronous task queues and background workers using Celery and Redis.
• Write clean, maintainable, and unit-test–focused code with strong coverage using pytest.
• Build and maintain REST APIs, ensuring proper authentication, authorization, and versioning
• Monitor, troubleshoot, and optimize backend services for scalability, reliability, and cost-effectiveness.
• Collaborate with frontend, QA, DevOps, and product teams to deliver end-to-end solutions.
• Document technical designs, APIs, and operational runbooks.
• Perform other backend software engineering duties as assigned and according to capability

Senior Backend Engineer

Customer Support

• Respond to customer support inquiries through phone, email/case, and chat channels.
• Troubleshoot and resolve customer issues related to Avive AED hardware and RealConnect software.
• Provide clear, accurate guidance to customers on device usage, setup, and troubleshooting.
• Deliver a high-quality customer experience that supports the team’s strong CSAT and First Contact Resolution performance.
• Diagnose and resolve issues related to Avive AED hardware and RealConnect software.
• Guide customers through device setup, connectivity troubleshooting, configuration, and usage questions.
• Interpret device behavior, error messages, and system status to identify root causes.
• Document troubleshooting steps and resolutions in Zendesk.
• Escalate complex issues to internal teams when necessary while maintaining ownership of the customer experience.
• Coordinate RMA and replacement workflows when devices require repair or replacement.
• Track and manage support cases from initial contact through resolution.
• Ensure timely follow-up with customers to confirm successful resolution of issues.
• Work closely with Customer Success, Product, Engineering, and Quality teams to resolve customer issues.
• Share customer feedback and recurring technical challenges to support product improvements.
• Contribute to internal documentation and troubleshooting resources.

Customer Support Representative

Business Operations

• Design, build, and maintain integrations between key business systems, including NetSuite, Salesforce, Stripe, Shopify, and other platforms.
• Leverage tools like Celigo to create data flows and streamline cross-system processes to reduce manual intervention and enhance process efficiency.
• Monitor, troubleshoot, and resolve integration issues in a timely manner to ensure minimal disruption.
• Partner with cross-functional teams to identify and document business requirements.
• Ensure data integrity and synchronization across all connected business systems.
• Create dashboards, reports, and KPIs to track integration health and operational performance.
• Assist in the creation and execution of data migration strategies for new system implementations.
• Act as the first point of contact for issues related to system integrations.
• Troubleshoot and resolve integration errors, working with internal teams and vendors as needed.
• Document system changes, update technical documentation, and support end-user training.

Business Systems Integration Developer

• Design, build, and maintain code-based integrations across NetSuite, Salesforce, Stripe, Shopify, Zendesk, and internal platforms
• Design, build, and maintain code-based integrations between Avive’s products and internal systems
• Develop and maintain SuiteScript, Apex, APIs, and services using Python and/or JavaScript
• Implement and manage SSO, OAuth 2.0, and secure authentication flows
• Perform advanced NetSuite and Salesforce customization, including workflows, roles, permissions, custom records, and reporting
• Own NetSuite account-level customization and architecture, not just script changes
• Lead new system implementations, integrations, and data migrations
• Manage deployments across sandbox and production environments with CI/CD pipelines
• Ensure integration performance, reliability, monitoring, and data integrity
• Act as the technical owner and escalation point for complex system and integration issues
• Identify and implement automation to reduce manual operations and improve efficiency
• Leverage tools like Celigo, supplemented with custom engineering
• Document system changes and support business adoption

Backend Engineer, Business Systems

Outside Sales

• Independently manage a defined geographic territory, building and maintaining a robust sales pipeline by identifying and qualifying new public sector and institutional clients—including law enforcement, fire/EMS, educational institutions, and municipal organizations.
• Proactively engage key decision-makers through a combination of in-person visits, outbound calls, emails, and strategic outreach, tailoring messaging and solutions to client-specific needs and pain points.
• Conduct high-impact product demonstrations and presentations, effectively showcasing both physical and SaaS-based emergency response and safety solutions, and articulating their value in alignment with client goals.
• Develop deep product and technical expertise, staying current on evolving solutions, use cases, and industry best practices in order to serve as a consultative advisor to prospects and clients.
• Leverage sales tools and CRM platforms (e.g., Salesforce, SharePoint, Google Workspace, Microsoft Office) to organize activities, document interactions, manage pipeline stages, and drive performance metrics.
• Travel regularly within your assigned territory (approx. 30%) to build strong client relationships, conduct on-site visits, attend demonstrations, and close deals in-person when appropriate.
• Bring curiosity, resilience, and a solution-focused mindset to every stage of the sales cycle—navigating objections, identifying alternative paths forward, and continually improving your approach through feedback and learning.
• Foster trust and long-term partnerships across a range of key customers and stakeholders, adapting communication styles to diverse audiences and organizational structures.
• Contribute to a mission-driven culture, embodying a passion for saving lives and a desire to make a meaningful impact through life-saving products and services.