Avive Solutions Inc.

Hardware Engineer

• Design, code, unit test, and debug applications in various software languages including C and C++ programming for embedded Linux and/or RTOS
• Integrate firmware with embedded systems. Work with microcontrollers (e.g. ARM), digital signal processors, and peripheral communication over SPI, I2C, UART, I2S, Single Wire Interfaces, I/O, and USB
• Work with wireless communication technologies including BLE, Wi-Fi, GPS, and Cellular
• Experience reading PCB schematics, using basic EE laboratory equipment (e.g. oscilloscopes, multimeters, power supplies), and system debugging of electronics hardware and firmware systems
• Conduct code reviews, apply metrics for code quality, use secure coding standards, and participate in software verification activities
• Demonstrate solid understanding of UML, Systems Thinking and state of the art software development practices
• Deliver design documentation, flowcharts, diagrams, code comments and clear testable code

Firmware Engineer – IoT

Sales Development Rep

• Identify and prospect for new customers by leveraging high volume and high velocity outbound prospecting tactics
• Set up quality meetings, effectively manage a pipeline, and nurture relationships.
• Develop creative and customized outreach strategies to prospect for potential customers.
• Maintain accurate and detailed records of all sales activities and customer interactions within our CRM system.

Sales Development Representative

QA Engineer

• Support the maintenance and continuous improvement of the Quality Management System (QMS) by ensuring records, documentation, and quality files are accurate, and complete
• Contribute to training program administration by helping ensure training plans are current and employees are meeting compliance requirements.
• Assist in supplier quality activities, including maintaining supplier documentation and supporting the collection and routing of supplier change notifications and assessment records.
• Analyze supplier inspection data and update inspection plans
• Support nonconformance and complaints root cause investigation activities.
• Contribute to Corrective and Preventive Action (CAPA) process by organizing and analyzing data, and outlining improvement actions.

Quality Engineer Intern

Manager

• Drive enterprise growth through distribution channel by supporting and influencing National Sales organization
• Partner with distributor’s National Account team on strategic opportunities
• Responsible for training of the National Account team
• Ensure effective solution positioning in large, complex deals
• Serve as product and solution expert in customer engagements
• Build and manage joint pipeline view with distributor’s national account team
• Identify target accounts and whitespace opportunities
• Drive inclusion in qualified opportunities through engagement with sellers
• Track and report on pipeline influence and progression
• Deliver targeted enablement to distributor enterprise reps
• Partner with internal Enterprise and Distribution Leadership

National Accounts Channel Manager

Account Manager

• Identify and prospect for new customers by leveraging high volume and high velocity outbound prospecting tactics.
• Effectively manage a pipeline, nurture relationships, and close deals.
• Develop creative and customized outreach strategies to prospect for potential customers.
• Maintain accurate and detailed records of all sales activities and customer interactions within our CRM system.

Accountant

• Review customer invoices for accuracy and revenue recognition requirements.
• Receive incoming payments and post them to the company’s ERP system (NetSuite) accurately and in a timely manner on a daily basis.
• Partner with customer service and sales teams to resolve customer collection efforts via phone or email.
• Strengthen and grow relationships with customers by effectively communicating past due accounts, and their inquiries.
• Review accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Assist in streamlining the accounts receivable process by identifying areas for performance improvement. Perform basic troubleshooting to resolve billing issues and escalate when needed.
• Assist with credit reviews using Dun & Bradstreet reports.

Accounts Receivable Accountant – Temp

Support Engineer

• Diagnose and resolve complex issues across hardware, software, and system integrations
• Analyze logs, system behavior, and backend data to identify root causes
• Troubleshoot issues in real time, often while on live customer calls
• Own issues end-to-end, ensuring timely and accurate resolution
• Provide support across phone, email, and chat, with a strong focus on phone-based interactions
• Guide customers through technical troubleshooting in a clear, structured manner
• Translate complex technical issues into simple, actionable steps
• Maintain control of customer interactions while working through multi-step resolutions
• Investigate discrepancies across systems such as Salesforce, NetSuite, and internal platforms
• Understand how data flows across systems and impacts device behavior and customer experience
• Resolve issues tied to orders, devices, connectivity, and account configuration
• Maintain detailed, accurate documentation of technical issues and resolution steps
• Escalate issues when necessary with clear, complete, and actionable context
• Partner with Engineering. Product, and Quality on deeper issues
• Identify recurring issues and contribute to long-term fixes
• Improve troubleshooting guides, runbooks, and Help Center content
• Provide feedback to Product and Engineering to improve system reliability
• Support the team during high-volume periods and maintain flexibility in a fast-paced, evolving startup environment.

Technical Support Engineer

• Lead onboarding, training, and ongoing development of Technical Support team members
• Coach the team to deliver high-quality technical support across Level 1–3 inquiries
• Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
• Guide day-to-day execution, ensuring issues are handled efficiently based on complexity
• Oversee daily support across phone, email, and chat channels, with a strong emphasis on a phone-first support model
• Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
• Act as a hands-on leader, stepping in during peak times and complex situations
• Drive effective troubleshooting across hardware, software, and system-related issues
• Own and optimize case management workflows to improve resolution speed and consistency
• Define and manage support KPIs and SLAs (response time, resolution time, CSAT, backlog health)
• Track team performance and drive accountability against service targets
• Support high-impact customer issues and ensure consistent communication and resolution
• Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
• Build and manage Help Center and knowledge base content to improve self-service and internal support
• Collaborate with Finance, Business Operations, and Marketing to improve end-to-end customer experience
• Identify trends and provide feedback to drive product and process improvements
• Analyze support metrics to identify gaps and improve performance
• Forecast staffing needs and ensure proper coverage across channels
• Continuously refine processes, tools, and documentation to improve efficiency and scale
• Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets)
• Ensure operational tasks and back-office support duties are completed within required timeframes
• Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Technical Support Manager

• Serve as a technical leader for medical device firmware development and team of engineers
• Design, code, unit test, and debug applications in various software languages including C and C++ embedded programming for bare metal and/or RTOS
• Integrate firmware with embedded systems. Work with microcontrollers (e.g. ARM, PIC32), digital signal processors, and peripheral communication over SPI, I2C, UART, I2S, Single Wire Interfaces, I/O, and USB
• Experience working with wireless communication technologies including BLE, Wi-Fi, GNSS, and Cellular communication
• Experience reading electrical schematics, using basic EE laboratory equipment (e.g. oscilloscopes, logic analyzers, multimeters, power supplies), and system debugging of electronics hardware and firmware systems
• Conduct code reviews, apply metrics for code quality, use secure coding standards, and participate in software verification activities
• Demonstrate solid understanding application of UML, Systems Thinking and state of the art software development practices
• Deliver design documentation, flowcharts, diagrams, code comments and clear testable code
• Recommend, solicit, and provision COTS software through company approved supplier management
• Assist in software verification and quality assurance procedure development
• Extensive experience working with Git and Jira
• Extensive experience in PCB board bring-up and use of basic EE laboratory equipment
• Experience in an FDA regulated environment applying IEC 62304

Senior Firmware Engineer – Medical

Business Development Rep

• Identify and prospect for new customers by leveraging high volume and high velocity outbound prospecting tactics
• Set up quality meetings, effectively manage a pipeline, nurture relationships, and close deals.
• Develop creative and customized outreach strategies to prospect for potential customers.
• Maintain accurate and detailed records of all sales activities and customer interactions within our CRM system.

Business Development Representative – Northeast

Recruitment

• Partner with Sales, Channel Partnerships, Customer Success, Marketing, Finance, and Operations leaders to understand business goals, workforce planning needs, and organizational growth plans.
• Help define and execute Avive’s hiring strategy for commercial and go-to-market roles.
• Provide market insights and talent intelligence to support hiring decisions, including compensation expectations, candidate supply, and competitive landscape.
• Own end-to-end recruiting for a range of commercial roles including regional sales, channel partnerships, national accounts, customer success, marketing, finance, and business operations.
• Drive sourcing strategies for high-impact revenue roles, identifying talent with experience selling into complex or mission-driven markets such as public safety, government, and enterprise.
• Deliver a best-in-class candidate experience aligned with Avive’s values: transparent, respectful, mission-driven, and fast-moving.
• Manage offer negotiation and closing processes in partnership with leadership and People Operations.
• Build proactive pipelines for key go-to-market roles through sourcing, networking, referrals, and industry engagement.
• Help strengthen Avive’s employer brand within the public safety, healthcare, and technology ecosystems.
• Represent Avive at industry events, conferences, and networking opportunities when appropriate.
• Support the development and improvement of recruiting processes, interview frameworks, and hiring workflows for commercial roles.
• Track and report on recruiting metrics such as pipeline health, candidate quality, and time-to-fill.
• Partner with People leadership to continuously improve recruiting efficiency and hiring consistency.

Senior Recruiter – GTM

Mechanical Engineer

• Design mechanical and electromechanical components, assemblies, or systems using CAD software (SolidWorks).
• Prepare and update engineering drawings, models, and documentation.
• Design, build and take prototypes to increasing levels of fidelity, and work with product focused engineers to translate early prototypes into products.
• Evaluate mechanical and electromechanical systems and products by applying principles of mechanics, thermodynamics, hydraulics, heat transfer, and materials.
• Assist with drafting Bills of Materials (BOMs), process instructions, or document change orders.
• Conduct functional and performance testing on mechanical systems and components to ensure product quality.
• Develop manufacturing processes and tools by designing and modifying equipment for fabricating, building, assembling, and installing components.
• Participate in design reviews and project meetings.
• Keep equipment operational by coordinating maintenance and repair services; following manufacturer’s instructions and established procedures; and requesting special services.
• Work closely with senior engineers and project managers to meet project deadlines.
• Design and finish concepts to a high-level of quality.
• Ability to juggle numerous projects at once while honoring tight deadlines and deliverables.
• Perform maximum/minimum material testing, tolerance stack analysis.
• Perform engineering studies and tests to support design decisions, identify issues, or identify improvement opportunities.
• Develop test methods, author design verification and design validation protocols, perform testing and document results, perform statistical analysis of results, author reports.

Electrical Engineer

• Collaborate with electrical, firmware, mechanical, manufacturing, test, and quality engineers to develop and launch features for life-saving products and accessories.
• Analyze and debug circuits across a wide range of electronic modules (MCUs, power supplies, high voltage, ECG, audio, cellular, Wi-Fi, and more).
• Instrument, operate, and interpret data from oscilloscopes, multimeters, power supplies, logic analyzers, and other lab equipment to support development of new features, identify failure mechanisms, stress-test designs, and characterize trade-offs.
• Design schematics and PCB layouts for development boards, rapid prototypes, and test fixtures.
• Support benchtop bring-up of new PCBAs. Validate electronics for production readiness.
• Design and execute test suites, document results, write technical reports, analyze data, and present data-driven conclusions.
• Perform soldering, rework, and hardware modifications during prototyping phases.
• Implement minor firmware adjustments to support hardware tests or enable debug features.
• Analyze firmware-hardware interactions to develop features, identify issues, and recommend design improvements.
• Support products in the field through cross-functional debugging spanning electrical failure analysis, system log reviews, and collaboration with the quality, manufacturing, and customer success teams.
• Support ongoing manufacturing of products through BOM improvements, alternate component selection and qualification, and debug of failed devices from the manufacturing line.

• Lead end-to-end testing between internal and external systems, connected hardware products, cloud-based databases, and applications.
• Create and maintain test plans, write automated and manual test cases, and execute verification tests based on software requirements and specifications.
• Triage defects from opening to closure. Log reproduction steps, participate in impact analysis, recommend solutions, and execute regression tests. Find root causes and work with engineers to ensure closure.
• Develop and maintain automation framework with dedicated hardware fixtures using Pytest.
• Create and deliver software project documentation, including IUVs, design verification test plans, test protocols, and test reports.
• Consider and implement unit and system level tests.
• Design, develop and test software tools that aid in development and manufacturing.
• Maintain focus on delivering the highest quality product to our customers.
• Work closely with the firmware development team for a deep and nuanced understanding of implementation detail.