Enterprise Customer Success Manager

Avive Solutions Inc.

Enterprise Customer Success Manager overseeing strategic account management to enhance customer success in AED technology solutions. Focus on ownership, relationship building, and operational readiness.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of enterprise customers, acting as the primary point of contact post-sale
Build and maintain relationships with key stakeholders, including executive leadership
Drive alignment on goals, expectations, and success criteria
Ensure customers are fully deployed, adopted, and operational
Monitor account health and proactively address risks
Drive usage, engagement, and overall platform and hardware adoption
Lead Quarterly Business Reviews (QBRs) and annual reviews
Provide data-driven insights and recommendations to customers
Identify opportunities for expansion and partner with Sales to execute
Manage renewals for assigned accounts and drive retention
Identify and mitigate risks early, including product, operational, or relationship challenges
Act as the quarterback during escalations, coordinating cross-functional resources
Ensure timely resolution and clear communication with customers
Lead and support onsite deployments for strategic customers, ensuring successful setup, training, and initial adoption
Guide customers in effectively using the platform, including account structure, user management, and system navigation
Monitor and drive ongoing system health and readiness, ensuring customers remain fully operational
Identify opportunities for growth based on usage, gaps, and customer goals, and partner with Sales to execute
Own renewal strategy and execution, proactively managing risk and aligning with customer timelines and objectives
Act as the central point of coordination during escalations, ensuring clear communication and timely resolution across teams

Requirements

What you’ll need

5+ years of experience managing enterprise or strategic accounts
Experience in SaaS, healthcare, public safety, or other mission-critical environments
Experience supporting hardware + software platforms
Experience working with Federal Government (FedGov) and/or SLED (State, Local, Education) customers
Experience working in a high-growth or startup environment
Background partnering closely with Sales on expansion and revenue growth
Willingness and ability to travel 25–50% for customer onsite engagements, deployments, and industry conferences

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Avive Solutions Inc. Website LinkedIn All Job Openings 11 - 50 employees ⚕️ Healthcare Insurance 🔧 Hardware Healthcare Insurance
Hardware Avive Solutions Inc. is a company dedicated to improving cardiac arrest survival rates through innovative technology. They specialize in the development of AEDs (Automated External Defibrillators) with advanced connectivity features such as 911 integration, real-time data transmission, and wireless automation for maintenance. Their flagship product, the Avive Connect AED, is ultra-portable and designed for various settings including homes, schools, churches, gyms, and businesses. Avive aims to revolutionize emergency response to sudden cardiac arrest by making AEDs more accessible and user-friendly. Enterprise Customer Success Manager Job not on LinkedIn 🔥 15 minutes ago 🇺🇸 United States – Remote 💵 $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own a portfolio of enterprise customers, acting as the primary point of contact post-sale
Build and maintain relationships with key stakeholders, including executive leadership
Drive alignment on goals, expectations, and success criteria
Ensure customers are fully deployed, adopted, and operational
Monitor account health and proactively address risks
Drive usage, engagement, and overall platform and hardware adoption
Lead Quarterly Business Reviews (QBRs) and annual reviews
Provide data-driven insights and recommendations to customers
Identify opportunities for expansion and partner with Sales to execute
Manage renewals for assigned accounts and drive retention
Identify and mitigate risks early, including product, operational, or relationship challenges
Act as the quarterback during escalations, coordinating cross-functional resources
Ensure timely resolution and clear communication with customers
Lead and support onsite deployments for strategic customers, ensuring successful setup, training, and initial adoption
Guide customers in effectively using the platform, including account structure, user management, and system navigation
Monitor and drive ongoing system health and readiness, ensuring customers remain fully operational
Identify opportunities for growth based on usage, gaps, and customer goals, and partner with Sales to execute
Own renewal strategy and execution, proactively managing risk and aligning with customer timelines and objectives
Act as the central point of coordination during escalations, ensuring clear communication and timely resolution across teams 🎯 Requirements
5+ years of experience managing enterprise or strategic accounts
Experience in SaaS, healthcare, public safety, or other mission-critical environments
Experience supporting hardware + software platforms
Experience working with Federal Government (FedGov) and/or SLED (State, Local, Education) customers
Experience working in a high-growth or startup environment
Background partnering closely with Sales on expansion and revenue growth
Willingness and ability to travel 25–50% for customer onsite engagements, deployments, and industry conferences Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager 🔥 2 hours ago HealthJoy 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Senior Customer Success Manager delivering customer value to mid-market clients at HealthJoy. Leading customer outcomes and contributing to the Customer Success team's performance and strategy. 🇺🇸 United States – Remote 💵 $115k - $130k / year 💰 $60M Series D on 2022-10 ⏰ Full Time 🟠 Senior 🏆 Customer Success Senior Technical Success Manager, Emerging Enterprise 🔥 2 hours ago Amplitude 501 - 1000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Senior Technical Success Manager managing deployments and outcomes for enterprise clients at Amplitude, a leading AI analytics platform. Focused on customer engagement, project management, and driving measurable success. 🇺🇸 United States – Remote 💵 $151k - $252k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 12 hours ago Thales 10,000+ employees 🚀 Aerospace 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager driving customer relationship growth within mid-market segment at Thales. Focusing on product adoption, retention, and risk management for customer success. 🇺🇸 United States – Remote 💵 $85.9k - $155.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Client Success Manager – Payer 🔥 12 hours ago Datavant 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Client Success Manager ensuring optimal delivery of customer projects for healthcare data solutions at Datavant. Leading client relationships and coordinating internal resources for project success. 🇺🇸 United States – Remote 💵 $100k - $120k / year 💰 $40M Series B on 2020-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Client Success Manager 🔥 12 hours ago Datavant 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Client Success Manager at healthcare data collaboration platform ensuring customer project success and satisfaction through effective communication and coordination across teams. 🇺🇸 United States – Remote 💵 $100k - $135k / year 💰 $40M Series B on 2020-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

account managementcustomer deploymentdata analysisrisk managementuser managementsystem navigationrenewal strategySaaS platformshardware platformsexpansion execution

Soft Skills

relationship buildingcommunicationleadershipproblem-solvingcollaborationcustomer engagementstrategic thinkingproactive approachdata-driven insightscoordination