AvidXchange, Inc.

Revenue Operations

• Lead a talented team to build the roadmap, “RevTech” architecture, and execution across all revenue-critical systems spanning Business Development, Sales, and cross-functional GTM partners.
• Own platform administration and strategy for Salesforce CPQ, LeanData, Conversica, Gong, MindMatrix, and additional GTM systems—while partnering closely with Marketing Operations to ensure alignment on shared tools like Marketo, Workato.
• Partner with GTM leadership and BizApps to ensure data consistency, process clarity, and operational scalability across the ecosystem.
• Work closely with BizApps on capacity allocation, CI/CD processes, and CAB governance to ensure timely, accurate deployments that drive the business forward.
• Align processes across the entire revenue journey—from first touch through renewal and expansion—to ensure efficiency and connectivity.
• Reduce friction in quoting, contracting, onboarding, and customer expansion workflows.
• Establish governance standards for documentation, automation, change management, and system reliability.

Senior Director of Revenue Systems – Process

Business Development Rep

• Responsible for executing high volume prospecting efforts daily, including phone, email, and social media outreach, to generate qualified leads
• Responsible for gaining a product and industry expertise to effectively convey the value of AvidXchange’s Automated A/P solutions
• Responsible for conducting online research on respective account’s organizational structure, leadership changes, and key needs and then leverage those insights to develop messaging and content for outbound communications
• Identify new key contacts (including contact information) from target buying centers not in the salesforce automation (SFA) system, marketing automation platform (MAP) or customer data platform
• Responsible for qualifying leads from marketing campaigns as sales opportunities
• Responsible for quickly establishing rapport with prospect's (up to C-Suite level) and understanding their needs in order to overcome objections and suggest appropriate products/services
• Teamwork is must! Collaborate continuously with internal stakeholders (including Marketing, Account Managers, Account Executives, etc.) to build and execute on aggressive prospecting strategies
• Schedule online product demonstrations for an assigned Account Executive or Account Manager
• Meet or exceed sales goals and other KPI’s monthly
• Proactively seek new business to build a strong pipeline outside of generated leads in respective vertical

Business Development Representative I

DevOps Engineer

• Senior Site Reliability Engineer responsible for site health, reliability, availability, and user experience of Avid products.
• Collaborate closely with the product team and drive changes for customer satisfaction.
• Monitor and integrate with observability platforms and automate operational processes.
• Perform application specific SRE support and service restoration for production issues.
• Ensure proactive monitoring of core services to prevent disruption.
• Implement self-healing and scalability of technical services.
• Identify and plan projects to improve reliability and performance.
• Lead initiatives and collaborate with engineering and product teams to influence product roadmap.

Senior Site Reliability Engineer

Security Operations

• Develop, tune, and maintain SIEM detections, SOAR automations, processes, and playbooks to improve detection accuracy and response efficiency.
• Monitor, analyze, and triage security alerts, logs, and telemetry to identify threats, suspicious activity, and opportunities for improved visibility.
• Partner with diverse teams to support incident response, including investigation, containment, remediation, and post incident reviews.
• Continuously refine alerting logic to reduce false positives and enhance signal to noise ratio across security tools and platforms.
• Collaborate with engineering and operations teams to ensure logging, monitoring, and security controls are properly implemented and aligned with best practices.
• Evaluate and optimize security technologies to improve automation, detection coverage, and operational efficiency.
• Contribute to threat modeling and detection engineering efforts by researching emerging threats, attacker techniques, and relevant security trends.
• Assist with compliance, audit, and risk assessment activities by providing evidence, documentation, and remediation guidance.
• Maintain and update security documentation, including operational procedures, architecture diagrams, and response playbooks.
• Participate in the on-call rotation to provide timely incident response, including triage, investigation, containment, and escalation of security events, while ensuring clear communication and thorough documentation throughout the response lifecycle.

Security Engineer II – Security Operations

Product Manager

• Own the domain specific strategy.
• Own the end-to-end lifecycle of your product area—from discovery and roadmap planning to delivery and continuous improvement.
• Design and optimize onboarding experiences that accelerate time-to-value and minimize friction for new customers.
• Use data-driven insights to identify conversion barriers, diagnose adoption challenges, and implement strategies that improve engagement and retention.
• Collaborate with engineering, UX, marketing, and customer success teams to deliver features and workflows that balance technical excellence with customer impact.
• Define and communicate product vision, goals, and success metrics to stakeholders.
• Prioritize and resolve customer-impacting issues quickly, coordinating across teams to maintain trust and satisfaction.
• Translate customer feedback and market trends into actionable product enhancements.
• Maintain clear documentation and communication materials to support internal alignment and customer education.

Senior Product Manager

Customer Success Manager

• Build and maintain lasting relationships with a set book of business.
• Facilitate business reviews, value check-ins, and other customer touch points.
• Monitor and manage customer adoption, retention, and annual recurring revenue.
• Work cross-functionally to drive resolution to customer escalations and identify patterns and processes to help solve root causes of systematic issues
• Conduct product and process trainings for assigned customers on an as needed basis.
• Identify opportunities for product optimization sessions.
• Act as lead representative for the customer and Customer Experience in key cross functional initiatives.
• Create, organize and lead process improvement initiatives within Customer Success.
• Be the voice of the customer – synthesize, facilitate, and present cross-customer trends in feedback, escalations, and enhancement requests to Customer Advocacy and other cross functional leaders.
• Create customer success plans for new and existing buyers to ensure customer satisfaction and retention.
• Proactively create content for and conduct education trainings with existing teammates.
• Scope opportunities with assigned customers and pass those opportunities to the Strategic Sales team
• Drive retention growth in book of business through key consultative conversations and identification through use of data analytics and portal usage analysis

Senior Customer Success Manager

Sales

• Strategic Planning: Develop and implement comprehensive sales strategies and plans to achieve revenue targets and expand market share.
• Team Leadership: Lead, mentor, and grow a high-performing sales team, providing professional development and guidance.
• Performance Management: Set sales quotas, monitor performance, and analyze sales data to identify opportunities for improvement and corrective action.
• Client & Stakeholder Relations: Establish and maintain strong relationships with key clients, partners, and internal departments (marketing, product, etc.) to drive collaboration and customer satisfaction.
• Market Analysis: Monitor market trends, customer preferences, and competitor activities to inform sales efforts and identify new business opportunities.
• Reporting: Present sales forecasts, performance reports, and strategic recommendations to executive leadership based on data-driven analysis.
• Budget Management: Manage and approve the sales department's budget, ensuring efficient resource allocation.
• Sales Operations: Oversee sales processes, procedures, and tools to ensure departmental efficiency and effectiveness.

Director of Sales

SDET

• Develop and maintain automated test frameworks using Selenium, Playwright, NUnit, SpecFlow, and Reqnroll.
• Design and execute automated functional, regression, and performance tests.
• Integrate automated tests into Azure DevOps CI/CD pipelines.
• Identify, document, and troubleshoot software defects.
• Collaborate with developers, QA, and product teams to uphold quality standards and testing best practices.
• Contribute to test strategy, code reviews, and continuous improvement initiatives.

Test Automation Engineer II

Account Executive

• Own the deal cycle for partner-sourced and partner-influenced opportunities, from initial engagement to close
• Co-sell with partners, including resellers, referral partners, and strategic alliances, providing sales expertise, demos, and commercial negotiation support
• Qualify and manage pipeline of partner-driven opportunities, ensuring accurate forecasting and deal progression
• Collaborate cross-functionally with Channel Managers, Partner Marketing, Solutions Engineers, and RevOps to accelerate sales velocity and improve win rates
• Build joint sales strategies with partners to position offerings effectively, align on target customers, and address objections
• Ensure partner readiness by helping to coach partners through key stages of the sales process, especially in early-stage or high-value deals
• Report on partner performance and deal outcomes to inform enablement, compensation, and partner investment decisions