Human Resources Coordinator
De Vries Institute for Global Faculty Development
HR Services Advisor
AVEVA
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Arizona, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $68,200 - $113,800 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Advisory support to harmonized tiers of HRS case management
- Raise HRS Team expertise
- Facilitate change management and partner with various functional teams on resolution of any identified gaps and/or issues
- Ensure the delivery of services are in line with contractual obligations through management of SLAs and customer satisfaction results
- Excellent customer service, timely responses to employees, HRS, HRBP on complaints or any related issues or escalations
- Manage the timely resolution of customer issues including handling customer escalations
- Perform and document Root Cause Analysis and implement remedial procedures to close identified gaps
- Use discretion and maintain confidentiality
- Assist in evaluation of reports, decisions and results of department in relation to established goals
- Work towards achieving and exceeding KPIs
- Support the execution of global HR strategy, operating model, architecture and roadmaps for delivering excellent service which will ensure the successful delivery of AVEVA’s vision
- Deliver on key milestones against project plan(s) or delivery timelines
- Plan and monitor the day-to-day deliverables of the AMERICAS operating model
- Provide support to staff to ensure achievement of operational targets and risk mitigation
- Ensure all statutory reporting is completed accurately and on time
- Assist in the creation and validation of SOPs and vendor contracts
Requirements
- Working knowledge of local employment legislation (US or Canada)
- Educated at undergraduate level (or HR experience equivalent of 3 to 5 years)
- Proficient knowledge of HR systems, such as Workday and ServiceNow
- Strong interpersonal, written, and oral communication skills
- Excellent knowledge and practical experience across a range of problem, change and incident management scenarios
- Proven track record of tenacity, positive drive to complete tasks, seek solutions to challenges and maintain focus through to completion
Benefits
- Flex work hours
- 20 days PTO rising to 25 with service
- three paid volunteering days
- primary and secondary parental leave
- well-being support
- medical
- dental
- vision
- 401K
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Root Cause Analysisproblem managementchange managementincident managementKPI achievementstatutory reporting
Soft skills
customer serviceinterpersonal skillswritten communicationoral communicationtenacitypositive drivefocus
