Avenu Insights & Analytics

Customer Success Manager

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets.
• Spearhead renewal negotiations and drive incremental revenue.
• Connect with customers regularly both virtually and in-person to become a trusted advisor.
• Establish strong relationships based on knowledge of customer requirements and commitment to value.
• Encourage all accounts to become Avenu references.
• Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies.
• Establish customer acumen - actively understand each customer’s needs, strategic growth plans.
• Leverage internal Avenu resources to navigate contract creation, pricing, closing and bookings.
• Leverage Avenu Solutions – be proficient in and bring all Avenu offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions.
• Understand Avenu’s competition and effectively position solutions against them.
• Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline.
• Keep pipeline current and moving up the pipeline curve.
• Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Avenu and Partner resources.
• Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events.
• Maximize the value of all sales support organizations.
• Maintain CRM system with accurate customer and pipeline information.
• Enthusiastically support all Avenu promotions and events in the territory.
• Understand state and local government management and sales and marketing serving the public sector.
• Knowledgeable in commercial metrics and forecasting principles.
• Perform other duties as assigned.

Client Success Manager

Collections

• Conduct tax and regulatory reviews on behalf of clients.
• Perform review functions to detect, correct, and document client tax/fee revenue deficiencies.
• Performs examination of taxpayer records for compliance under direction of supervisor and management.
• Continually increase understanding of tax laws.
• Research for exam leads and scheduling appointments.
• Prepares for exams by reviewing tax returns, prior audit reports and other available data preliminary to the audit.
• Meet with taxpayers to discuss exam procedures, answers questions, and obtain necessary information and records.
• Examines and verifies business and financial records.
• Prepares papers supporting all adjustments, compute assessments.
• Review and discuss findings with taxpayer and/or representative to illustrate how tax laws and rulings apply to taxpayer's specific operations and support exam results.
• Answer taxpayer inquiries; may participate in hearings of disputed cases; performs related duties as required.
• Conduct closing conferences with taxpayers and/or taxpayers’ representative(s) explaining applicable law and facts supporting changes in tax liabilities and attempt to secure agreement to findings in reports.
• Travel as required.
• Perform other duties as assigned.

Collections Specialist I

Full-stack Engineer

• Analyze legislative, regulatory, and stakeholder requirements per Product's request
• Design, develop, test, and deploy enhancements across Tax Administration products, including Business License Online and RDSNet
• Implement compliant updates to meet state and local tax mandates
• Write clean, well-designed, maintainable code following established standards
• Troubleshoot, debug, and optimize application and database components
• Participate in Agile/SCRUM ceremonies, including planning, estimation, and retrospectives
• Collaborate with Product Owners, QA, DevOps, and stakeholders to deliver prioritized work
• Perform functional validation and support testing efforts to ensure system stability
• Document changes and implementation details where appropriate
• Support production systems and assist with issue resolution and root-cause analysis
• Apply best practices for reliability, maintainability, and security within existing application architectures
• Provide continuity and technical ownership in areas previously supported in a contractor capacity
• Perform other duties as assigned

Senior Software Engineer

Account Executive

• Prospecting, qualifying, selling and closing new business to state and local public sector customers.
• Bring strong leadership to the Customer engagement; use resources within Neumo to solve customer problems with appropriate Neumo products and services.
• Develops effective and specific account plans to ensure revenue target delivery and sustainable growth.
• Establish strong relationships based on knowledge of customer requirements and commitment to value.
• Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape.
• Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.
• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points.
• Collaborate with internal teams to execute winning sales including both Avenu and Partner resources.
• Maintain CRM system with accurate customer and pipeline information.