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Customer Success Manager
Avenu Insights & AnalyticsCustomer Success Manager responsible for client renewals and revenue growth in collaboration with the sales team. Engage clients to support retention and success in a dynamic environment.
Posted 5/28/2026full-timeRemote • Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
contract negotiationsales operationsaccount managementpipeline managementdemand generationbusiness application software salesservice sales
Soft Skills
customer retentionrelationship buildingconsultative sellingcommunicationnegotiationstrategic planning
Certifications & Qualifications
Bachelor's degree
Industry Keywords
public sectorstate and local governmentrenewalscustomer successincremental revenuefast-paced marketsales campaigns
About the role
Key responsibilities & impact- Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets.
- Spearhead renewal negotiations and drive incremental revenue.
- Connect with customers regularly both virtually and in-person to become a trusted advisor.
- Establish strong relationships based on knowledge of customer requirements and commitment to value.
- Encourage all accounts to become Neumo references.
- Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies.
- Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings.
- Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline.
Requirements
What you’ll need- Bachelor’s degree equivalent.
- Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account.
- Experience in sales operations and or contract negotiation a plus.
- Proven track record in business application software and service sales across industries.
- Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.
Benefits
Comp & perks- Competitive benefits and compensation package