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Customer Success Manager
Avenu Insights & AnalyticsCustomer Success Manager responsible for client renewals and revenue growth in collaboration with the sales team. Engage clients to support retention and success in a dynamic environment.
Posted 5/28/2026full-timeRemote • Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite
About the role
Key responsibilities & impact- Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets.
- Spearhead renewal negotiations and drive incremental revenue.
- Connect with customers regularly both virtually and in-person to become a trusted advisor.
- Establish strong relationships based on knowledge of customer requirements and commitment to value.
- Encourage all accounts to become Neumo references.
- Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies.
- Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings.
- Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline.
Requirements
What you’ll need- Bachelor’s degree equivalent.
- Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account.
- Experience in sales operations and or contract negotiation a plus.
- Proven track record in business application software and service sales across industries.
- Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.
Benefits
Comp & perks- Competitive benefits and compensation package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract negotiationsales operationsaccount managementpipeline managementdemand generationbusiness application software salesservice sales
Soft Skills
customer retentionrelationship buildingconsultative sellingcommunicationnegotiationstrategic planning
Certifications
Bachelor's degree