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Customer Care Technician – Bi-Lingual
Avenu Insights & AnalyticsCustomer Care Associate serving Neumo customers with inquiries and concerns via communication channels. Ensuring effective issue resolution and maintaining customer confidentiality in a fast-paced environment.
About the role
Key responsibilities & impact- Answers inquiries from customers about services and programs offered by Neumo
- Explain processes and procedures for loading, and changing material associated with various self-service terminals
- Performs research to respond to customer inquiries
- Provides accurate, timely information meeting the customer’s needs through problem resolution
- Escalates customer issues or concerns to next level support and/or management as appropriate
- Maintains customer confidentiality while complying with privacy regulations
- Professional and solution oriented
- Learn, retain, and apply information about programs and services
- Comprehension of virtual assistance
- Remotely access equipment to troubleshoot and resolve hardware and software issues
- Dispatch field technicians
- Perform other duties as assigned
Requirements
What you’ll need- Minimum of a High School diploma/GED or Associate’s Degree in lieu of required experience
- 1-3 years of experience, preferably in a customer care setting
- Strong verbal and written communication skills
- Ability to multi-task and navigate through multiple systems
- Ability to work with others in a team environment
- Demonstrates the ability to use sound judgement and discretion regarding confidential information
- Demonstrates ability to work in a fast-paced environment
- Demonstrates strong interpersonal skills with a collaborative style
Benefits
Comp & perks- Competitive benefits and compensation package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem resolutionresearch
Soft Skills
communicationmulti-taskingteamworkjudgmentdiscretioninterpersonal skillscollaborationsolution orientation
Certifications
High School diplomaGEDAssociate’s Degree