Desktop Support Engineer I – On-Site

Avenu Insights & Analytics

Desktop Support Engineer I providing IT support for users in an office environment. Resolving incidents and requests and collaborating with IT personnel on customer needs.

Posted 5/30/2026full-timeFairfield • California • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $29 per hourWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Field Incoming EUC request from end users by either phone, self-service, or other standard communication channels; thoroughly documenting customer needs / issues within the service tracking tool.
Resolve Incidents and Requests based on known solutions using various support and remote login tools;
Utilize, create and maintain Knowledge Base articles used in troubleshooting, resolving and routing incident and requests.
Partner with other IT functions to assist in support of customers; routing incident/request tickets, working directly with other staff to facilitate service and investigate issues.
Creating, maintaining and retire user access and login accounts and application access.
Act as a liaison between customers and technical escalation teams

Requirements

What you’ll need

HS Diploma
1-2 year customer service experience
1-2 years’ experience supporting an IT call center
Working knowledge of Active Directory
Working knowledge of TCP/IP protocols

Benefits

Comp & perks

Competitive benefits and compensation package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Active DirectoryTCP/IP

Soft Skills

customer servicecommunicationproblem-solvingcollaboration

Certifications

HS Diploma