Avaya

Support Engineer

• Providing remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities
• Supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation
• May include supporting 3rd party products and occasional on-site support
• Work is performed with minimal direction and reviewed by senior management
• Provides solutions to a diverse range of complex problems

Customer Support Engineer III