Avaya

Data Engineer

• Spearhead the design, construction, and upkeep of AI-enabled data pipeline
• Collaborate closely with project managers, engineers, and analysts
• Develop and maintain scalable data pipelines for ingesting, transforming, and distributing large datasets
• Design and implement secure data storage solutions
• Optimize data processing performance and cost efficiency through monitoring and tuning
• Integrate cloud services effectively for data engineering tasks while ensuring security and compliance
• Implement data governance measures and ensure compliance with regulations
• Utilize automation tools to streamline data operations
• Enhance real-time data insights for big data processing and analytics
• Support BI initiatives through integration with visualization tools

Senior Data Engineer

Support Engineer

• Provide expert post-sales support of software and/or hardware systems
• Acts as the SME for complex issues and is the internal representative in critical escalations
• Proactively reviews customer networks to determine potential issues
• Works with management and teams to implement solutions
• Manage Service Request, Incident, Problem and Change Management requests remotely
• Expected to be process oriented following ITIL practices
• Mentor team members based on skill and experience.

Senior Technical Support Engineer

Solutions Engineer

• Own the technical strategy on Avaya's most complex, multi-million dollar opportunities.
• Build the infrastructure and assets that enable every other SC to execute effectively.
• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
• Lead the technical narrative for enterprise RFPs/RFIs, positioning Avaya Infinity's differentiated value against market competitors.
• Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.

Solutions Consultant – Enterprise, Enterprise Transformation

Operations

• Serve as a trusted advisor to Sales Leadership
• Provide data-driven insights, forecasting, planning, and operational support
• Partner closely with Sales, Finance, and cross-functional teams
• Transform sales and financial data into actionable insights and recommendations
• Develop sales forecasts and performance analyses
• Monitor sales performance, pipeline health, and key business metrics
• Support strategic planning, territory planning, and resource allocation

Senior Sales Operations Manager

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
• Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap.
• Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks.
• Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors.
• Represent Avaya's technical perspective in customer Q&A sessions and security review calls.
• Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.
• Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures.
• Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.

Director

• Plans and directs pre-sales systems/applications engineering activities
• Provides technical resources for optimizing sales volume
• Coordinates product design and implementation

Director, Solutions Consulting – Channel Partner

Sales

• Drive and mentor a team of field sales associates
• Architect growth strategy for the region
• Maintain and expand relationships with key accounts
• Oversee comprehensive field sales strategies

Senior Data Engineer

Senior Technical Support Engineer

Solutions Consultant – Enterprise, Enterprise Transformation

Senior Sales Operations Manager

Solutions Consultant – Enterprise, Enterprise Transformation

Director, Solutions Consulting – Channel Partner

SLED Regional Sales Manager