Avaya

Solutions Engineer

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
• Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap.
• Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks.
• Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors.
• Represent Avaya's technical perspective in customer Q&A sessions and security review calls.
• Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.
• Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures.
• Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.

Solutions Consultant – Enterprise, Enterprise Transformation

Director

• Plans and directs pre-sales systems/applications engineering activities
• Provides technical resources for optimizing sales volume
• Coordinates product design and implementation

Director, Solutions Consulting – Channel Partner

Sales

• Drive and mentor a team of field sales associates
• Architect growth strategy for the region
• Maintain and expand relationships with key accounts
• Oversee comprehensive field sales strategies

SLED Regional Sales Manager

Frontend Engineer

• Design and build performant, accessible SPAs for real-time contact center workflows
• Contribute to and maintain a shared component library / design system
• Write well-tested, production-grade TypeScript
• Build for reliability first
• Own production readiness
• Profile, measure, and optimize rendering performance
• Participate in architecture decisions
• Document feature designs and technical decisions
• Mentor other engineers through code review
• Integrate AI-assisted development tools thoughtfully

Senior Front End Engineer – Avaya Infinity Platform

• Support the development of engaging sales enablement content and modern digital learning experiences for learners.
• Simplify complex information into clear, impactful, and user-friendly learning assets that improve knowledge retention and sales readiness.
• Design and develop engaging sales enablement content including presentations, playbooks, job aids, learning guides, videos, and bite-sized learning assets.
• Create modern learning experiences using formats such as microlearning, short video, podcasts, interactive content.
• Leverage AI tools and technologies to enhance content creation, personalize learning experiences, and improve enablement delivery and engagement.
• Partner closely with the enablement team and cross-functional stakeholders to support sales readiness and enablement initiatives.
• Track and report on learning adoption, engagement, and program effectiveness metrics; experience with Power BI or advanced analytics tools is a strong plus.

Sales Enablement Specialist

Backend Engineer

• Design, set up, and execute comprehensive test plans for qualifying new enterprise server hardware generations.
• Evaluate server performance, reliability, and compatibility when running Avaya’s communications software portfolio.
• Document evaluation results, performance benchmarks, and provide detailed technical reports and recommendations to hardware selection teams and product development.
• Collaborate with Avaya’s software development and product management teams to define hardware requirements for future product releases.
• Identify, troubleshoot, and resolve complex performance and stability issues related to server hardware, operating systems, and virtualization layers.

Hardware Server Engineer

Account Manager

• Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.
• Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions.
• Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).
• Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages.

Global Account Manager

• Act as a strategic advisor and sales leader for CCaaS, AI, and Orchestration portfolio
• Define strategy for complex CCaaS solutions
• Conduct high-impact product demos and PoCs
• Maintain knowledge of CCaaS competitive landscape