Avaya

Sales

• Own and grow a portfolio of strategic enterprise customers
• Build executive relationships with VP and C-level stakeholders across IT, CX, Operations, and Risk/Compliance
• Identify business risks, regulatory exposure, or operational inefficiencies and turn them into revenue opportunities
• Create urgency by connecting real-world events (fines, outages, competitive threats, AI disruption) to executive priorities
• Lead consultative sales motions focused on CX transformation, AI adoption, and operational improvement
• Position Infinity as a CX orchestration layer that enhances and extends existing environments
• Create and shape opportunities where no formal project exists
• Drive complex, multi-threaded sales cycles across large organizations
• Expand account footprint through strategic, multi-year expansion plans
• Partner cross-functionally (solutions consulting, product, leadership) to win and grow accounts

Area Sales Director, Infinity Sales Specialist

Performance Marketing

• Oversee the development and execution of integrated marketing programs designed to generate pipeline and drive revenue within our top-tier accounts.
• Drive demand through a complex B2B buying journey.
• Work cross-functionally across Product Marketing, Creative, Sales, and Marketing Ops to orchestrate multi-channel campaigns to drive upsell opportunities and mid-to-bottom funnel conversion.
• Lead the end-to-end execution of multi-channel ABM and demand generation programs.
• Partner with vertical SMEs and Sales leadership to identify high-value segments.
• Serve as a trusted partner to the Sales and SDR teams.
• Act as the strategic bridge between Content, Web, and Creative stakeholders to execute high-impact product launches.
• Rigorously monitor campaign performance, market trends, and customer behavior.
• Develop demand generation initiatives designed to drive top-of-funnel awareness with key executive personas while simultaneously fueling bottom-of-funnel conversion and expansion.

Campaign Manager, ABM, Growth Marketing

• Lead the planning and optimization of paid campaigns and Demandbase orchestration
• Act as a central point of contact for our international media ecosystem
• Create and execute acquisition strategies designed to drive qualified leads, pipeline, and brand authority
• Rigorously monitor funnel performance and attribution models
• Work closely with Campaign, Creative, and Content counterparts to align ad copy and landing page experiences

Performance Marketing Manager

DevOps Engineer

• Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments.
• Lead incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements.
• Maintain clear communication with cross-functional teams and leadership during major incidents.
• Build, tune, and maintain observability dashboards (Azure Monitor, GCP Operations Suite, Prometheus, Grafana, Datadog, Log Analytics).
• Perform deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, Datadog) to pinpoint root causes beyond infrastructure.
• Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact.
• Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation.
• Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery.

Site Reliability Engineer, Azure – DevSecOps – IaC – Governance – Observability

QA Automation Engineer

• Design and provision standardized, scalable virtual environments using VMware, Packer, and Ansible.
• Deploy and manage containerized ecosystems using Docker and Kubernetes, leveraging Helm to keep our deployments clean and consistent.
• Build and refine high-performance CI/CD pipelines in Jenkins, ensuring every change is version-controlled through rigorous GitOps methodologies.
• Develop maintainable, robust tools using Python and PowerShell/PowerCLI to integrate disparate systems and eliminate manual intervention.
• Act as a senior-level escalation point for both Linux and Windows administrative challenges.
• Assist in the cutting-edge automation and monitoring of our enterprise VoIP and SIP infrastructure.

Federal Accounts Automation Engineer

Operations

• Design, develop, and maintain robust dashboards and reports in Power BI to track key performance indicators (KPIs)
• Automate the collection and aggregation of data from multiple sources (e.g., Confluence, Datadog, cloud provider logs).
• Analyze operational and financial data to identify trends, anomalies, and opportunities for improvement.
• Prepare and present regular performance reports to CloudOps leadership and stakeholders.
• Collaborate with the FinOps team to monitor, analyze, and report on cloud spending.
• Provide data-driven recommendations for cost optimization and resource efficiency.
• Assist in tracking the financial impact of CloudOps initiatives.
• Support incident management by providing timely data analysis to help identify root causes.
• Assist in the development and documentation of operational playbooks and standard operating procedures (SOPs).
• Track and report on the status of deployments, maintenance activities, and other operational tasks.
• Help manage team tools and access, ensuring compliance with security standards.

Cloud Operations Analyst, Reporting & Operations

Engineer

• Manage and enhance enterprise monitoring platforms (HP OVO/OBM/NMMi, Zabbix).
• Configure monitoring for cloud environments (Azure, AWS, GCP).
• Oversee agent-based monitoring for Linux, Solaris, HPUX, and Windows systems.
• Manage SNMP monitoring for network devices (switches, routers, firewalls, load balancers).
• Monitor VMware environments, storage systems, and HP/Dell servers.
• Monitor databases (Oracle, PostgreSQL, MySQL, MSSQL) and applications (WebLogic, RunMyJobs).
• Drive alert optimization, automation, and incident management improvements.
• Integrate monitoring with ITSM tools and ensure SLA compliance.
• Migrate Monitoring platform from HP OVO tools to Zabbix.

Senior IT Monitoring Engineer

• Manage and administer enterprise backup solutions, including NetBackup and backup replication technologies
• Design and maintain data protection, recovery, and retention strategies
• Support Disaster Recovery (DR) and Business Continuity (BC) planning and testing
• Manage and maintain Network Attached Storage (NAS) and Storage Area Network (SAN) environments
• Administer backup and storage solutions across Linux, Solaris, HP-UX, and Windows systems
• Manage and support storage and backup solutions in Azure and GCP cloud environments
• Perform backup monitoring, troubleshooting, capacity planning, and performance optimization
• Ensure compliance with enterprise security and data governance policies.

IT Operations Analyst – Backup & Storage Administrator

Project Manager

• Manages and plans one, but occasionally more than one, complex project consisting of one or more project teams.
• Responsible for coordinating, scheduling, assigning project tasks and maintaining working relationships across the business.
• Applies project development methodologies and reporting techniques to track project status.
• Reviews, evaluates and formulates project plans, schedules and budgets; allocates staff and budget resources to meet changing corporate needs.
• Evaluates and reports progress in terms of quality and performance metrics; works with clients to coordinate systems testing, installation, training and support.
• Recommends changes to improve the information systems process and to alleviate process inaccuracy and duplication.

Project Management Manager

Account Manager

• Drive the adoption of Avaya's AI-powered Customer Experience solutions
• Act as a trusted business advisor to customer executives
• Lead high-level business discovery for CCaaS solutions
• Participate in product demonstrations and Proof of Concepts
• Maintain expert-level knowledge of the CCaaS competitive landscape
• Travel across New Jersey as required for sales plans

SLED Sales Account Manager

Sales Engineer

• Certification & Testing: Lead the coordination and hands-on execution of testing at the Joint Interoperability Test Center (JITC) at Fort Huachuca.
• Cybersecurity Hardening: Manually and via automated tools (e.g., SteelCloud), "harden" Avaya software and hardware to meet DISA STIG requirements.
• Home Lab Management: Establish and maintain a functional home-based interoperability lab (equipment provided) to validate 3rd-party integrations.
• Strategic Consulting: Act as a technical advisor for the Federal CTO, participating in face-to-face customer meetings.
• Cloud & FedRAMP Support: Provide technical consultation for Avaya’s on-premise and Cloud-based solutions.

Public Sector Sales Engineer

Procurement

• Lead and develop a diverse team of planners and buyers
• Oversee demand forecasting and procurement planning
• Ensure inventory purchases align with sales forecasts
• Manage expense plans and drive cost management initiatives
• Provide regional supplier leadership
• Lead procurement and sourcing for hardware and software
• Champion S&OP processes and process improvements
• Establish performance metrics and reporting for accountability

Senior Purchasing and Planning Manager

Accountant

• Manages a diverse range of complex projects associated with the maintenance of tax records and the preparation of all or specifically assigned tax returns and related reports
• Provides functional advice or training to less experienced tax accountants
• Work is performed with minimal direction and reviewed by senior management