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Avaya

Senior Technical Support Engineer

Avaya

Senior Technical Support Engineer providing expert post-sales support for Avaya hardware and software systems. Responsible for incident management and mentoring within a 24/7 environment.

Posted 6/23/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
CloudLinuxVMware

About the role

Key responsibilities & impact
  • Provide expert post-sales support of software and/or hardware systems
  • Acts as the SME for complex issues and is the internal representative in critical escalations
  • Proactively reviews customer networks to determine potential issues
  • Works with management and teams to implement solutions
  • Manage Service Request, Incident, Problem and Change Management requests remotely
  • Expected to be process oriented following ITIL practices
  • Mentor team members based on skill and experience.

Requirements

What you’ll need
  • 8+ Years of Experience
  • Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering
  • Previous exposure supporting global customers, working in 24*7 environment
  • Experience working in a Maintenance Service, Managed Service and/or Cloud environment would be preferred
  • Responsible to Provide Tier-3 level Support for Avaya Contact Center Product stack (Should be experienced in at least 2 of the listed products)
  • Knowledge on windows OS, Linux, VMware, basic networking
  • Good understanding of Contact Center products like voice response units, call reporting systems and call routing products.
  • ITIL knowledge and certification would be an asset
  • In-depth Understanding of Session Initiation Protocol (SIP)
  • Demonstrated Oral & Written Communication skills & Team Player.

Benefits

Comp & perks
  • Full time role servicing Avaya Global Customers.
  • Willingness to work in a 24x7 environment/Night Shift
  • Minimal travel required.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
post-sales supportTier-3 supportAvaya Contact CenterSession Initiation Protocol (SIP)Windows OSLinuxVMwarenetworkingcall reporting systemscall routing products
Soft Skills
communication skillsteam playermentoringproblem-solvingprocess-oriented
Certifications
ITIL certification